Leap
Overview
We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, coming to The Shops at Clearfork, November 2025. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. As the General Manager, you will embody the brand’s values and aesthetics, mentor your team, serve as a trusted advisor to clients, and strategically drive business results. You will lead a high-performing team that delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may support other Leap-powered luxury locations in your region, share best practices, support new store openings, and mentor new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Position Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age Compensation
Annual Base Salary: 75k to 90k. Compensation will be determined based on the candidate\'s experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to lead with warmth and professionalism. Detail-Oriented: Ensures operational and brand standards are executed with accuracy. Brand Expert: Deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, driving conversion, AOV, and UPT. Client Engagement: Achieves high NPS and client retention through personalized outreach. Operational Compliance: Maintains inventory accuracy and visual standards. Team Retention & Development: Builds a loyal, engaged team through coaching and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering performance with minimized risk. We manage 100+ stores across the country, partnering with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, and others. Leap offers a competitive total rewards package, including: unlimited PTO, medical/dental/vision, commuter benefits, 401K, employee discounts, and more. Leap celebrates diversity and is committed to maintaining an inclusive environment where Leapers thrive. We value differences in age, race, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, coming to The Shops at Clearfork, November 2025. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. As the General Manager, you will embody the brand’s values and aesthetics, mentor your team, serve as a trusted advisor to clients, and strategically drive business results. You will lead a high-performing team that delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may support other Leap-powered luxury locations in your region, share best practices, support new store openings, and mentor new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Position Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age Compensation
Annual Base Salary: 75k to 90k. Compensation will be determined based on the candidate\'s experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to lead with warmth and professionalism. Detail-Oriented: Ensures operational and brand standards are executed with accuracy. Brand Expert: Deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, driving conversion, AOV, and UPT. Client Engagement: Achieves high NPS and client retention through personalized outreach. Operational Compliance: Maintains inventory accuracy and visual standards. Team Retention & Development: Builds a loyal, engaged team through coaching and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering performance with minimized risk. We manage 100+ stores across the country, partnering with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, and others. Leap offers a competitive total rewards package, including: unlimited PTO, medical/dental/vision, commuter benefits, 401K, employee discounts, and more. Leap celebrates diversity and is committed to maintaining an inclusive environment where Leapers thrive. We value differences in age, race, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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