Maintel
Overview
The On-Site Strategic Service Partner is accountable for the end-to-end delivery and performance of Maintel’s services within a London Hospital Trust, acting as a strategic partner as well as an operational lead. The role ensures contractual compliance, service quality, risk management, supplier coordination, reporting, and security are all managed to the highest standard. As the senior point of contact on-site, the Strategic Service Partner will lead the local team, drive operational excellence, and proactively identify and mitigate risks to ensure reliable, resilient, and compliant services. They will build strong relationships with Trust stakeholders and Maintel colleagues, ensuring services are delivered efficiently, contract obligations are met, and opportunities for improvement and growth are identified. Vacancy Type: Permanent/Full Time | Location: Central London Responsibilities
Lead the on-site delivery of Maintel’s services within the London Hospital Trust, acting as the senior point of contact and operational lead. Ensure contractual compliance, service quality, risk management, supplier coordination, reporting, and security are managed to a high standard. Manage and develop the local on-site team, driving operational excellence and proactive risk identification and mitigation. Build and maintain strong relationships with Trust stakeholders and Maintel colleagues. Ensure services are delivered efficiently, contract obligations are met, and identify opportunities for improvement and growth. Qualifications & Skills
Strong leadership skills with the ability to motivate, coach and develop teams. Excellent customer service, interpersonal and communication skills. Analytical and problem-solving capability, including risk identification and mitigation. Skilled in planning, process development, and continuous improvement. Commercial awareness with a focus on compliance, customer experience, and supplier collaboration. Proactive in spotting opportunities for service growth and improvement, with a positive and progressive approach. About Maintel
Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals. We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, while adapting to change. Maintel’s purpose, vision, mission and history are summarized here to provide context on our values and ambitions. Benefits
25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Will writing service Annual salary review Recruitment referral scheme Various recognition schemes (e.g. long service awards) Supported study Apprentice schemes Levy funded learning opportunities Individual development plans
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The On-Site Strategic Service Partner is accountable for the end-to-end delivery and performance of Maintel’s services within a London Hospital Trust, acting as a strategic partner as well as an operational lead. The role ensures contractual compliance, service quality, risk management, supplier coordination, reporting, and security are all managed to the highest standard. As the senior point of contact on-site, the Strategic Service Partner will lead the local team, drive operational excellence, and proactively identify and mitigate risks to ensure reliable, resilient, and compliant services. They will build strong relationships with Trust stakeholders and Maintel colleagues, ensuring services are delivered efficiently, contract obligations are met, and opportunities for improvement and growth are identified. Vacancy Type: Permanent/Full Time | Location: Central London Responsibilities
Lead the on-site delivery of Maintel’s services within the London Hospital Trust, acting as the senior point of contact and operational lead. Ensure contractual compliance, service quality, risk management, supplier coordination, reporting, and security are managed to a high standard. Manage and develop the local on-site team, driving operational excellence and proactive risk identification and mitigation. Build and maintain strong relationships with Trust stakeholders and Maintel colleagues. Ensure services are delivered efficiently, contract obligations are met, and identify opportunities for improvement and growth. Qualifications & Skills
Strong leadership skills with the ability to motivate, coach and develop teams. Excellent customer service, interpersonal and communication skills. Analytical and problem-solving capability, including risk identification and mitigation. Skilled in planning, process development, and continuous improvement. Commercial awareness with a focus on compliance, customer experience, and supplier collaboration. Proactive in spotting opportunities for service growth and improvement, with a positive and progressive approach. About Maintel
Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals. We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, while adapting to change. Maintel’s purpose, vision, mission and history are summarized here to provide context on our values and ambitions. Benefits
25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Will writing service Annual salary review Recruitment referral scheme Various recognition schemes (e.g. long service awards) Supported study Apprentice schemes Levy funded learning opportunities Individual development plans
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