Via Transportation Inc
Overview
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a
Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person; some business needs may require early mornings or evenings Manage driver supply to ensure the appropriate amount of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals A team-focused individual that takes ownership of their work and takes pride in the team’s success Experienced in project management, creating and refining operational processes, and customer service; multi-site management experience is a plus An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages a plus Experience in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving conditions Experience in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - 75,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Via’s Equal Employment Opportunity policy states that we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and recruitment efforts. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military who is entitled to compensation or who would be entitled to compensation but for military retirement pay; or a person discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military during a war or campaign for which a badge has been authorized An "Armed forces service medal veteran" means a veteran who, while serving on active duty, participated in a U.S. military operation for which an Armed Forces service medal was awarded Disability Status PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a
Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person; some business needs may require early mornings or evenings Manage driver supply to ensure the appropriate amount of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals A team-focused individual that takes ownership of their work and takes pride in the team’s success Experienced in project management, creating and refining operational processes, and customer service; multi-site management experience is a plus An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages a plus Experience in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving conditions Experience in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - 75,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Via’s Equal Employment Opportunity policy states that we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and recruitment efforts. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military who is entitled to compensation or who would be entitled to compensation but for military retirement pay; or a person discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military during a war or campaign for which a badge has been authorized An "Armed forces service medal veteran" means a veteran who, while serving on active duty, participated in a U.S. military operation for which an Armed Forces service medal was awarded Disability Status PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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