Via Transportation Inc
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a
Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person, with early mornings or evenings as needed to meet business needs Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and reducing carbon emissions A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business, and a history of hitting KPIs and revenue goals A team-focused person who takes ownership of their work and prides themselves on the team\'s success Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus An outgoing and sociable leader who communicates professionally with partners, customers, and driver partners from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages a plus Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving conditions Experienced in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - 75,000 We offer a generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
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Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person, with early mornings or evenings as needed to meet business needs Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and reducing carbon emissions A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business, and a history of hitting KPIs and revenue goals A team-focused person who takes ownership of their work and prides themselves on the team\'s success Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus An outgoing and sociable leader who communicates professionally with partners, customers, and driver partners from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages a plus Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving conditions Experienced in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - 75,000 We offer a generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
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