Director of Front Office

Director of Front Office**Location:**New Orleans, LA**Job Summary:** The Director of Front Office is responsible for overseeing all front office operations, ensuring exceptional guest service and achieving financial goals. This role includes managing staff, implementing policies, and monitoring performance to deliver outstanding results in line with the hotel's standards. **Essential Functions and Duties:**Ensure that all front office associates are trained in hotel products, services, and local area knowledge. *Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.***Required Experience, Education, and Skills:** Bachelor’s degree in Business or Hospitality Management, with 5+ years of progressive Front Office management experience in a 500+ room hotel preferred.3+ years of Front Office management experience required for candidates with an associate degree.Specific brand experience and OnQ PMS (Property Management System) certification preferred.Strong leadership and supervisory skills, with experience in training, coaching, and managing staff. Excellent communication skills, both verbal and written, to interact with guests, staff, and management. Proficiency in using property management systems, financial reporting, and budgeting.Ability to analyze financial reports, apply mathematical concepts such as ratios, percentages, and statistical data. Experience in managing guest services, customer relations, and resolving guest complaints. Primarily an indoor role, working in the front office and guest areas of the hotel. Flexible schedule, including availability for evenings, weekends, and holidays to accommodate guest needs and operational requirements. **Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then.Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. #J-18808-Ljbffr