Stonebridge
Overview
Director of Front Office
at
Stonebridge
— New Orleans, Louisiana Full-time position seeking a leader to oversee all front office operations, drive guest satisfaction, and achieve financial goals in alignment with the hotel's standards. Location:
New Orleans, LA Status:
Full-time Reports to:
General Manager/Director of Operations Supervises:
Front Office Department Pay Range:
Salary $70,000 Job Summary:
The Director of Front Office is responsible for overseeing all front office operations, ensuring exceptional guest service and achieving financial goals. This role includes managing staff, implementing policies, and monitoring performance to deliver outstanding results in line with the hotel's standards. Essential Functions and Duties
Oversee all front office operations, including guest service, check-in/check-out processes, room inventory management, and guest satisfaction. Ensure that all front office associates are trained in hotel products, services, and local area knowledge. Monitor and assess guest service and satisfaction, making improvements as needed to meet or exceed hotel standards. Implement and monitor corporate marketing and up-selling programs to maximize room occupancy and overall revenue. Supervise and develop front office associates through training, counseling, and performance evaluations. Manage budgets, forecasts, and financial reports for the front office department, analyzing data to make informed decisions. Address and resolve guest issues in a timely manner, ensuring a high level of guest satisfaction. Recruit, interview, and train new front office associates. Participate in the Property Manager on Duty program, overseeing hotel operations during assigned shifts. Ensure compliance with safety and emergency procedures, including operation of the Fire Panel and communication with emergency personnel. Run daily reports and communicate relevant information to team members and management. Ensure consistent adherence to all hotel policies, procedures, and standards. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills
Bachelor’s degree in Business or Hospitality Management, with 5+ years of progressive Front Office management experience in a 500+ room hotel preferred. 3+ years of Front Office management experience required for candidates with an associate degree. Specific brand experience and OnQ PMS (Property Management System) certification preferred. Strong leadership and supervisory skills, with experience in training, coaching, and managing staff. Excellent communication skills, both verbal and written, to interact with guests, staff, and management. Proficiency in using property management systems, financial reporting, and budgeting. Ability to analyze financial reports, apply mathematical concepts such as ratios, percentages, and statistical data. Experience in managing guest services, customer relations, and resolving guest complaints. Work Environment
Primarily an indoor role, working in the front office and guest areas of the hotel. Must be able to stand and walk for extended periods while overseeing front office operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays to accommodate guest needs and operational requirements. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-09-22 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Seniority level
Director Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Stonebridge by 2x Get notified about new Director of Front Office jobs in
New Orleans, LA . Expiry notice: This posting is expected to close within 30 days of the original posting date (as of 2025-09-22).
#J-18808-Ljbffr
Director of Front Office
at
Stonebridge
— New Orleans, Louisiana Full-time position seeking a leader to oversee all front office operations, drive guest satisfaction, and achieve financial goals in alignment with the hotel's standards. Location:
New Orleans, LA Status:
Full-time Reports to:
General Manager/Director of Operations Supervises:
Front Office Department Pay Range:
Salary $70,000 Job Summary:
The Director of Front Office is responsible for overseeing all front office operations, ensuring exceptional guest service and achieving financial goals. This role includes managing staff, implementing policies, and monitoring performance to deliver outstanding results in line with the hotel's standards. Essential Functions and Duties
Oversee all front office operations, including guest service, check-in/check-out processes, room inventory management, and guest satisfaction. Ensure that all front office associates are trained in hotel products, services, and local area knowledge. Monitor and assess guest service and satisfaction, making improvements as needed to meet or exceed hotel standards. Implement and monitor corporate marketing and up-selling programs to maximize room occupancy and overall revenue. Supervise and develop front office associates through training, counseling, and performance evaluations. Manage budgets, forecasts, and financial reports for the front office department, analyzing data to make informed decisions. Address and resolve guest issues in a timely manner, ensuring a high level of guest satisfaction. Recruit, interview, and train new front office associates. Participate in the Property Manager on Duty program, overseeing hotel operations during assigned shifts. Ensure compliance with safety and emergency procedures, including operation of the Fire Panel and communication with emergency personnel. Run daily reports and communicate relevant information to team members and management. Ensure consistent adherence to all hotel policies, procedures, and standards. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills
Bachelor’s degree in Business or Hospitality Management, with 5+ years of progressive Front Office management experience in a 500+ room hotel preferred. 3+ years of Front Office management experience required for candidates with an associate degree. Specific brand experience and OnQ PMS (Property Management System) certification preferred. Strong leadership and supervisory skills, with experience in training, coaching, and managing staff. Excellent communication skills, both verbal and written, to interact with guests, staff, and management. Proficiency in using property management systems, financial reporting, and budgeting. Ability to analyze financial reports, apply mathematical concepts such as ratios, percentages, and statistical data. Experience in managing guest services, customer relations, and resolving guest complaints. Work Environment
Primarily an indoor role, working in the front office and guest areas of the hotel. Must be able to stand and walk for extended periods while overseeing front office operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays to accommodate guest needs and operational requirements. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity:
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-09-22 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Seniority level
Director Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Stonebridge by 2x Get notified about new Director of Front Office jobs in
New Orleans, LA . Expiry notice: This posting is expected to close within 30 days of the original posting date (as of 2025-09-22).
#J-18808-Ljbffr