Strata Decision Technology, LLC in
Application and Technical Support Specialist, Decision Support
Strata Decision Technology, LLC in, Chicago, Illinois, United States, 60290
Application and Technical Support Specialist, Decision Support
Chicago, IL Overview
As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. Responsibilities
Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams and stakeholders to enhance product support. Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. Qualifications
2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven experience in managing multiple projects with multiple priorities Proficient with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Salary and Benefits
Estimated Salary Range: $55,000 – 85,000. Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Location and Work Environment
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. How to Apply and Accommodations
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. Equal Opportunity and Inclusive Culture
Strata Decision Technology is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. We are committed to inclusion, equity and belonging for all employees and candidates.
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Chicago, IL Overview
As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. Responsibilities
Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams and stakeholders to enhance product support. Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. Qualifications
2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven experience in managing multiple projects with multiple priorities Proficient with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Salary and Benefits
Estimated Salary Range: $55,000 – 85,000. Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Location and Work Environment
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home. How to Apply and Accommodations
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. Equal Opportunity and Inclusive Culture
Strata Decision Technology is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. We are committed to inclusion, equity and belonging for all employees and candidates.
#J-18808-Ljbffr