Strata Decision Technology
Application and Technical Support Specialist, Decision Support
Strata Decision Technology, Chicago, Illinois, United States, 60290
Overview
Application and Technical Support (ATS) Specialist, Decision Support, Chicago, IL. How you’ll make an impact:
As an ATS Specialist, you will provide technical guidance and support to customers for the StrataJazz product. You should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Prioritize and manage cases according to SOP guidelines. Oversee backlog and unassigned cases to maintain workflow efficiency and meet standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams to enhance product support. Ensure the secure handling of PHI data (when applicable) in compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. What we’re looking for: 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven ability to manage multiple projects with multiple priorities Proficiency with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Estimated Salary Range:
$55,000 – 85,000. Actual salary will be determined based on factors including skill set and level of experience. Strata provides discretionary variable pay programs and a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary benefits. How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We are a hybrid environment with flexibility to work from home and campuses hosting in-person events in both cities. Thinking about applying?
If you are hesitating to click “Apply,” we encourage you to apply. A true passion and excitement for making an impact is important. If you require a reasonable accommodation in completing this application or participating in the selection process, please reach out to careers@stratadecision.com. Here @ Strata…
Our culture is driven by people solving problems together. We embrace learning, collaboration, and continuous career growth. We foster a culture of inclusion and belonging. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and will not affect hiring decisions. This includes information to comply with equal employment opportunity policies and VEVRAA requirements. Details provided are confidential. Our Core Values We connect with positive intent. We are helpful. We own it. We are humble.
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Application and Technical Support (ATS) Specialist, Decision Support, Chicago, IL. How you’ll make an impact:
As an ATS Specialist, you will provide technical guidance and support to customers for the StrataJazz product. You should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Prioritize and manage cases according to SOP guidelines. Oversee backlog and unassigned cases to maintain workflow efficiency and meet standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions in the system. Independently develop and deliver training sessions for customers and internal teams. Collaborate with cross-functional teams to enhance product support. Ensure the secure handling of PHI data (when applicable) in compliance with HIPAA regulations and organizational policies. Provide guidance to junior support staff. What we’re looking for: 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proven ability to manage multiple projects with multiple priorities Proficiency with SQL scripts to perform troubleshooting Experience with Financial/Decision Support applications, StrataJazz, Axiom, or EPSi is preferred Experience with a case management tool, Salesforce is preferred Proficiency with Tableau or similar data visualization tools is preferred Estimated Salary Range:
$55,000 – 85,000. Actual salary will be determined based on factors including skill set and level of experience. Strata provides discretionary variable pay programs and a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary benefits. How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We are a hybrid environment with flexibility to work from home and campuses hosting in-person events in both cities. Thinking about applying?
If you are hesitating to click “Apply,” we encourage you to apply. A true passion and excitement for making an impact is important. If you require a reasonable accommodation in completing this application or participating in the selection process, please reach out to careers@stratadecision.com. Here @ Strata…
Our culture is driven by people solving problems together. We embrace learning, collaboration, and continuous career growth. We foster a culture of inclusion and belonging. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and will not affect hiring decisions. This includes information to comply with equal employment opportunity policies and VEVRAA requirements. Details provided are confidential. Our Core Values We connect with positive intent. We are helpful. We own it. We are humble.
#J-18808-Ljbffr