Lids
Overview
Join to apply for the
Store Manager
role at
Lids . EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Req ID:
24589 •
Location:
8025 - Willowbrook Mall
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally. Lids has built partnerships with iconic global brands and gained ambassadors, creating a community for both sports fans and fashion lovers. The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.
Principle Duties And Responsibilities People & Training Development
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
Customer Experience
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales targets and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and making things right for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
Operations
Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
Manage business disruptions and provide operational continuity.
Execute operations-focused company-level directives, promotions, and initiatives from Lids HQ.
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment and conduct daily audits, updating as needed.
Maintain store facilities, supplies, and services by executing service requests and replenishing stock.
Effectively manage cash, including opening/closing tills, counterfeit protection, and bank drops.
Prepare store for inventory audits and support in performing them to confirm inventory accuracy.
Product & Inventory Management
Drive overall store product strategy, including supervision of receiving, processing, merchandising, and shipping/receiving through purchase or transfer.
Organize the backroom to maximize efficiency and space usage.
Ensure product integrity per vendor regulations and manage pricing through weekly markdowns/markups.
Monitor sell-through and inventory accuracy; manage transfers or ship-backs per company standards.
Execute visual merchandising and maintain store look and feel through daily actions.
Job Required Knowledge & Skills
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability to operate a computer and related software.
Ability to lift up to 50 pounds; climb ladders and work with hands overhead.
Standing required for up to 100% of the work time.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours based on business needs, with excellent attendance.
Reports To District Sales Manager
Note: This description contains the essential duties and responsibilities but not all duties that may be assigned. EEO statements and accessibility information are provided as required by law and company policy.
#J-18808-Ljbffr
Join to apply for the
Store Manager
role at
Lids . EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Req ID:
24589 •
Location:
8025 - Willowbrook Mall
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally. Lids has built partnerships with iconic global brands and gained ambassadors, creating a community for both sports fans and fashion lovers. The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.
Principle Duties And Responsibilities People & Training Development
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
Customer Experience
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales targets and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and making things right for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
Operations
Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
Manage business disruptions and provide operational continuity.
Execute operations-focused company-level directives, promotions, and initiatives from Lids HQ.
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment and conduct daily audits, updating as needed.
Maintain store facilities, supplies, and services by executing service requests and replenishing stock.
Effectively manage cash, including opening/closing tills, counterfeit protection, and bank drops.
Prepare store for inventory audits and support in performing them to confirm inventory accuracy.
Product & Inventory Management
Drive overall store product strategy, including supervision of receiving, processing, merchandising, and shipping/receiving through purchase or transfer.
Organize the backroom to maximize efficiency and space usage.
Ensure product integrity per vendor regulations and manage pricing through weekly markdowns/markups.
Monitor sell-through and inventory accuracy; manage transfers or ship-backs per company standards.
Execute visual merchandising and maintain store look and feel through daily actions.
Job Required Knowledge & Skills
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability to operate a computer and related software.
Ability to lift up to 50 pounds; climb ladders and work with hands overhead.
Standing required for up to 100% of the work time.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours based on business needs, with excellent attendance.
Reports To District Sales Manager
Note: This description contains the essential duties and responsibilities but not all duties that may be assigned. EEO statements and accessibility information are provided as required by law and company policy.
#J-18808-Ljbffr