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About VOALA
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.
Pay rate:
$95,000 - $100,000 per year Benefits:
VOALA offers competitive medical, dental, vision and retirement benefits. Job summary and purpose The Senior Operations Manager is generally responsible for identifying and marshaling the resources necessary to achieve the organization\'s goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations. Essential duties Responsibilities and duties Program development : In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with grant/contract/state requirements. Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals. Develop policies, procedures and records to support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements. Develop best practices and tools for management of residential and non-residential programs. Supervision of programs
– Achieve grant objectives by: Overseeing facility operations, in conjunction with Program Managers Overseeing health and safety standards across SCADP and VOALA substance use facilities Ensuring all services to clients are properly recorded in both hard (paper) and soft (EHR) file formats Through Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure quality and effectiveness Ensure program interim and final goals and requirements are achieved Evaluate program effectiveness; make proposals to senior management In collaboration with Quality Assurance Manager and Regional Clinical Director, provide knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices Support Program Managers in the operation of the facilities and support of clients In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirements Training : Train, coach, and manage the SCADP and VOALA substance use teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education Effectively communicate program and project expectations to team members and management in a timely and clear fashion Plan, conduct and record required in-service training Delegate tasks and responsibilities to appropriate personnel Coordinate multiple programs : With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department Corporate administration staff Address employee issues, coordinate with Regional Clinical Director and Program Managers on staffing issues and conflicts, involve HR as required Ensure Program Manager’s effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountability Budgeting : Publish monthly budget reports and proposals Estimate and allocate resources that programs may need to achieve goals Create and analyze budget reports, make projections for future budgets to meet program goals Report to CEO and CFO with recommendations Communications and collaboration : Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress toward achieving grant goals; communicate with funders on an ongoing basis Meet all funder reporting timelines Collaborate with community partners for services and housing opportunities to program participants Collaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in networking and public relations opportunities Plan and participate in community outreach efforts to gain and maintain community support for the programs Qualifications Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications Education: Bachelor\'s degree in Business (or related discipline) Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE) Experience: 5 years of experience in Business or non-profit Management 2 years of Budget Management / Oversight Experience 2 years experience in policy development and continuous improvement Experience in grant management and reporting Experience with SUD treatment and MAT Qualifications (preferred): Masters degree, LMFT History of working with multiple community partners; existing relationships a major plus Experience connecting clients to community and government resources Familiarity or work experience in a social services field and/or health care Familiarity with CARF accreditation Bilingual in English and Spanish Knowledge about community resources Knowledge of Harm Reduction Model Experience with Electronic Health Records and other relevant databases used by partner service providers Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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$95,000 - $100,000 per year Benefits:
VOALA offers competitive medical, dental, vision and retirement benefits. Job summary and purpose The Senior Operations Manager is generally responsible for identifying and marshaling the resources necessary to achieve the organization\'s goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations. Essential duties Responsibilities and duties Program development : In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with grant/contract/state requirements. Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals. Develop policies, procedures and records to support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements. Develop best practices and tools for management of residential and non-residential programs. Supervision of programs
– Achieve grant objectives by: Overseeing facility operations, in conjunction with Program Managers Overseeing health and safety standards across SCADP and VOALA substance use facilities Ensuring all services to clients are properly recorded in both hard (paper) and soft (EHR) file formats Through Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure quality and effectiveness Ensure program interim and final goals and requirements are achieved Evaluate program effectiveness; make proposals to senior management In collaboration with Quality Assurance Manager and Regional Clinical Director, provide knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices Support Program Managers in the operation of the facilities and support of clients In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirements Training : Train, coach, and manage the SCADP and VOALA substance use teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education Effectively communicate program and project expectations to team members and management in a timely and clear fashion Plan, conduct and record required in-service training Delegate tasks and responsibilities to appropriate personnel Coordinate multiple programs : With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department Corporate administration staff Address employee issues, coordinate with Regional Clinical Director and Program Managers on staffing issues and conflicts, involve HR as required Ensure Program Manager’s effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountability Budgeting : Publish monthly budget reports and proposals Estimate and allocate resources that programs may need to achieve goals Create and analyze budget reports, make projections for future budgets to meet program goals Report to CEO and CFO with recommendations Communications and collaboration : Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress toward achieving grant goals; communicate with funders on an ongoing basis Meet all funder reporting timelines Collaborate with community partners for services and housing opportunities to program participants Collaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in networking and public relations opportunities Plan and participate in community outreach efforts to gain and maintain community support for the programs Qualifications Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications Education: Bachelor\'s degree in Business (or related discipline) Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE) Experience: 5 years of experience in Business or non-profit Management 2 years of Budget Management / Oversight Experience 2 years experience in policy development and continuous improvement Experience in grant management and reporting Experience with SUD treatment and MAT Qualifications (preferred): Masters degree, LMFT History of working with multiple community partners; existing relationships a major plus Experience connecting clients to community and government resources Familiarity or work experience in a social services field and/or health care Familiarity with CARF accreditation Bilingual in English and Spanish Knowledge about community resources Knowledge of Harm Reduction Model Experience with Electronic Health Records and other relevant databases used by partner service providers Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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