Volunteers of America Los Angeles
Senior Operations Manager
Volunteers of America Los Angeles, Downey, California, United States, 90242
Overview
Volunteers of America Los Angeles (VOALA) is a non-profit human services organization serving people in need, strengthening families, and building communities. VOALA provides services such as Head Start programs, Upward Bound college prep, veterans’ services, homeless shelters, low-income housing, and drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE:
$95,000 - $100,000 per year BENEFITS:
VOALA offers competitive medical, dental, vision and retirement benefits. Job Summary and Purpose
The Senior Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization’s goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs provide clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods to prepare individuals for further success. The Operations Manager stays up-to-date on the rules and regulations involved in providing federal or state public services, and directs resources toward creating links with other non-profit organizations to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensuring facilities are up to code with health and safety regulations. Essential Duties
PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with grant/contract/state requirements. Include: developing program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various underserved populations; developing policies, procedures and records to support CARF accreditation and meet regulatory requirements. Develop best practices and tools for management of residential and non-residential programs. WORKFORCE MANAGEMENT: Through Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence-based practices, EHR, tools, and methods to meet those requirements. Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance. BUDGETING RESOURCES: Allocation of resources (financial, facility, staffing, transportation, dining, supplies, etc.). FUNDER FOCUS: Ensure subordinate programs are accountable and meet funder requirements; communicate with funders on an ongoing basis. COORDINATION OF SERVICES: Collaborates with other service providers to link programs to community resources and supportive services. COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and represent the agency’s interests in networking and public relations opportunities. PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs, deploying and organizing resources. CHANGE LEADERSHIP: Identify better, faster, more efficient ways to achieve the mission of SCADP and VOALA. Community outreach; coach and mentor junior staff. Other duties as required and subject to change at any time. Qualifications
Requirements
Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications. Education
Bachelor’s degree in Business (or related discipline). Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE). Experience
5 years of experience in business or non-profit management. 2 years of budget management/oversight experience. 2 years of experience in policy development and continuous improvement. Experience in grant management and reporting. Experience with SUD treatment and MAT. Preferred Qualifications
History of working with multiple community partners; existing relationships are a major plus. Experience linking clients to community and government resources. Familiarity with or work experience in a social services field and/or health care. Familiarity with CARF accreditation. bilingual in English and Spanish (preferred). Knowledge about community resources. Knowledge of Harm Reduction Model. Experience with Electronic Health Records and other relevant databases used by partner service providers. Note: Volunte ers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government. It will provide Form I-9 information to confirm authorization to work in the U.S. If E-Verify cannot confirm authorization, the employer will provide written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.
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Volunteers of America Los Angeles (VOALA) is a non-profit human services organization serving people in need, strengthening families, and building communities. VOALA provides services such as Head Start programs, Upward Bound college prep, veterans’ services, homeless shelters, low-income housing, and drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE:
$95,000 - $100,000 per year BENEFITS:
VOALA offers competitive medical, dental, vision and retirement benefits. Job Summary and Purpose
The Senior Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization’s goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs provide clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods to prepare individuals for further success. The Operations Manager stays up-to-date on the rules and regulations involved in providing federal or state public services, and directs resources toward creating links with other non-profit organizations to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensuring facilities are up to code with health and safety regulations. Essential Duties
PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with grant/contract/state requirements. Include: developing program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various underserved populations; developing policies, procedures and records to support CARF accreditation and meet regulatory requirements. Develop best practices and tools for management of residential and non-residential programs. WORKFORCE MANAGEMENT: Through Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence-based practices, EHR, tools, and methods to meet those requirements. Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance. BUDGETING RESOURCES: Allocation of resources (financial, facility, staffing, transportation, dining, supplies, etc.). FUNDER FOCUS: Ensure subordinate programs are accountable and meet funder requirements; communicate with funders on an ongoing basis. COORDINATION OF SERVICES: Collaborates with other service providers to link programs to community resources and supportive services. COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and represent the agency’s interests in networking and public relations opportunities. PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs, deploying and organizing resources. CHANGE LEADERSHIP: Identify better, faster, more efficient ways to achieve the mission of SCADP and VOALA. Community outreach; coach and mentor junior staff. Other duties as required and subject to change at any time. Qualifications
Requirements
Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications. Education
Bachelor’s degree in Business (or related discipline). Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE). Experience
5 years of experience in business or non-profit management. 2 years of budget management/oversight experience. 2 years of experience in policy development and continuous improvement. Experience in grant management and reporting. Experience with SUD treatment and MAT. Preferred Qualifications
History of working with multiple community partners; existing relationships are a major plus. Experience linking clients to community and government resources. Familiarity with or work experience in a social services field and/or health care. Familiarity with CARF accreditation. bilingual in English and Spanish (preferred). Knowledge about community resources. Knowledge of Harm Reduction Model. Experience with Electronic Health Records and other relevant databases used by partner service providers. Note: Volunte ers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government. It will provide Form I-9 information to confirm authorization to work in the U.S. If E-Verify cannot confirm authorization, the employer will provide written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.
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