Target
Product Ops Manager - Measurement(Remote Or Hybrid)
Target, Minneapolis, Minnesota, United States, 55400
Overview
The pay range is $87,000.00 - $156,000.00. Pay is based on several factors which vary based on position, including labor markets and may include education, work experience and certifications. Target offers comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more for eligible team members and their dependents. Other benefits include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. For benefits details visit https://corporate.target.com/careers/benefits.
About us As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
Role As a Products Ops Manager - Product Support, you will serve as a trusted enabler of product experience and support. This evolved role goes beyond traditional ProductOps, with a core focus on frontline (L1/L2) support, triage, and intelligent operations powered by AI and automation. You will ensure that every user—internal or external—receives timely, accurate, and seamless support, empowering both clients and team members to succeed.
Responsibilities
Product Systems Administration:
Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks.
Support (L1 & L2):
Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses.
Knowledge Management:
Create, maintain, and optimize knowledge articles to ensure documentation is accurate, updated, and user-friendly. Use AI to dynamically generate, translate, and validate content.
Client & Stakeholder Enablement:
Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys.
Experience Advocacy:
Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for proactive improvements to ensure seamless feature rollouts and adoption.
About you
3-5 years of experience with technical support teams
Bachelor’s degree required
Strong communication skills – ability to communicate technical issues to business-facing teams (internally and externally)
Data analyst background a plus
Ability to problem-solve and prioritize tickets
Project Management experience a plus
Media effectiveness background a plus
This position may be considered for a Remote or Hybrid (Flex for Your Day) work arrangement based on Target's needs. A Remote work arrangement means full-time from home and travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day arrangement means work may be remote or onsite depending on needs. Work duties cannot be performed outside the country of the primary work location unless otherwise prescribed by Target.
Benefits Eligibility Please visit https://tgt.biz/BenefitsForYou_D to learn about benefits eligibility for this role.
ADA In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.
Application deadline is: 10/10/2025
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About us As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
Role As a Products Ops Manager - Product Support, you will serve as a trusted enabler of product experience and support. This evolved role goes beyond traditional ProductOps, with a core focus on frontline (L1/L2) support, triage, and intelligent operations powered by AI and automation. You will ensure that every user—internal or external—receives timely, accurate, and seamless support, empowering both clients and team members to succeed.
Responsibilities
Product Systems Administration:
Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks.
Support (L1 & L2):
Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses.
Knowledge Management:
Create, maintain, and optimize knowledge articles to ensure documentation is accurate, updated, and user-friendly. Use AI to dynamically generate, translate, and validate content.
Client & Stakeholder Enablement:
Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys.
Experience Advocacy:
Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for proactive improvements to ensure seamless feature rollouts and adoption.
About you
3-5 years of experience with technical support teams
Bachelor’s degree required
Strong communication skills – ability to communicate technical issues to business-facing teams (internally and externally)
Data analyst background a plus
Ability to problem-solve and prioritize tickets
Project Management experience a plus
Media effectiveness background a plus
This position may be considered for a Remote or Hybrid (Flex for Your Day) work arrangement based on Target's needs. A Remote work arrangement means full-time from home and travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day arrangement means work may be remote or onsite depending on needs. Work duties cannot be performed outside the country of the primary work location unless otherwise prescribed by Target.
Benefits Eligibility Please visit https://tgt.biz/BenefitsForYou_D to learn about benefits eligibility for this role.
ADA In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.
Application deadline is: 10/10/2025
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