Strata Decision Technology
Application and Technical Support Specialist, Axiom Planning and Performance
Strata Decision Technology, Chicago, Illinois, United States, 60290
Application and Technical Support Specialist, Axiom Planning and Performance
Join to apply for the
Application and Technical Support Specialist, Axiom Planning and Performance
role at
Strata Decision Technology
How You'll Make An Impact As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, Axiom. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems.
A Day in the Life
Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems.
Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards.
Develop and implement solutions to prevent recurring issues.
Escalate complex issues to higher-level support when necessary.
Update and maintain customer records accurately. Document all interactions and transactions with customers in the system.
Independently develop and deliver training sessions for customers and internal teams.
Collaborate with cross-functional teams and stakeholders to enhance product support.
Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies.
Provide guidance to junior support staff.
What We're Looking For
2+ years of product experience with healthcare products in technical support, development, or a consultancy environment
Exposure to or experience with AI platforms, such as ChatGPT, Copilot, or other generative AI tools for content creation, research, or workflow automation
Experience in technical issue resolution and escalation procedures
Proven experience in managing multiple projects with multiple priorities
Experience with Financial applications, StrataJazz, Axiom, or EPSiis preferred
Experience with a case management tool, Salesforce is preferred
Proficient knowledge of Microsoft technologies (Office 365)
Estimated Salary Range $55,000 – $85,000
Benefits Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
How We Work The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking About Applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Reasonable Accommodation If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.
Core Values
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
#J-18808-Ljbffr
Application and Technical Support Specialist, Axiom Planning and Performance
role at
Strata Decision Technology
How You'll Make An Impact As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, Axiom. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems.
A Day in the Life
Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems.
Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards.
Develop and implement solutions to prevent recurring issues.
Escalate complex issues to higher-level support when necessary.
Update and maintain customer records accurately. Document all interactions and transactions with customers in the system.
Independently develop and deliver training sessions for customers and internal teams.
Collaborate with cross-functional teams and stakeholders to enhance product support.
Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies.
Provide guidance to junior support staff.
What We're Looking For
2+ years of product experience with healthcare products in technical support, development, or a consultancy environment
Exposure to or experience with AI platforms, such as ChatGPT, Copilot, or other generative AI tools for content creation, research, or workflow automation
Experience in technical issue resolution and escalation procedures
Proven experience in managing multiple projects with multiple priorities
Experience with Financial applications, StrataJazz, Axiom, or EPSiis preferred
Experience with a case management tool, Salesforce is preferred
Proficient knowledge of Microsoft technologies (Office 365)
Estimated Salary Range $55,000 – $85,000
Benefits Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
How We Work The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking About Applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Reasonable Accommodation If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com.
Core Values
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
#J-18808-Ljbffr