Ursus
Overview
JOB TITLE: Software Operations Business Analyst
LOCATION: Santa Clara, CA
DURATION: 6 - 12 months
RATE RANGE: $60-$70/hr
COMPANY: Our client is a global leader in AI and high-performance computing, powering innovations in gaming, robotics, and data science.
Job Description Our client has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. You’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world!
Responsibilities
Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
Data integrity for software and support services within applicable systems
Generate and maintain operational reports, charts, and metrics for assigned areas.
Conduct user acceptance testing (UAT) for new product and program launches.
Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
Software NFR (Not For Resale) and non-standard evaluation entitlement process
Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.
Qualifications
Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). Finance or Business IT background is a plus.
2+ years of operations experience; SAP and Salesforce experience is a plus.
Strong working knowledge of Microsoft Office
Requires good interpersonal, problem solving and the capability to multi-task.
Understanding of various industry trends and apply technology such as web-service for EDI ordering.
Ways to stand out
Self-starter along with social and influencing abilities, work well across functional teams, achieve daily task goals, and make good independent decisions.
Strong analytical skills and ability to do in-depth research for management summaries.
Attention to detail, accuracy, & ability to prioritize numerous tasks in a fast-paced environment.
Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to accommodate business needs.
High level of ownership, accountability, seek new initiative, communicate clearly and collaboratively with coworkers, sales, and other multi-functional teams (verbal & written).
Benefits BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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Job Description Our client has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. You’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world!
Responsibilities
Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
Data integrity for software and support services within applicable systems
Generate and maintain operational reports, charts, and metrics for assigned areas.
Conduct user acceptance testing (UAT) for new product and program launches.
Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
Software NFR (Not For Resale) and non-standard evaluation entitlement process
Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.
Qualifications
Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). Finance or Business IT background is a plus.
2+ years of operations experience; SAP and Salesforce experience is a plus.
Strong working knowledge of Microsoft Office
Requires good interpersonal, problem solving and the capability to multi-task.
Understanding of various industry trends and apply technology such as web-service for EDI ordering.
Ways to stand out
Self-starter along with social and influencing abilities, work well across functional teams, achieve daily task goals, and make good independent decisions.
Strong analytical skills and ability to do in-depth research for management summaries.
Attention to detail, accuracy, & ability to prioritize numerous tasks in a fast-paced environment.
Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to accommodate business needs.
High level of ownership, accountability, seek new initiative, communicate clearly and collaboratively with coworkers, sales, and other multi-functional teams (verbal & written).
Benefits BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
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