Insight Global
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60.00/hr - $70.00/hr JOB DESCRIPTION Overview
Insight Global is looking for a Software Operations Business Analyst to join one of our largest tech clients in the Bay Area. Responsibilities
Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems. Data integrity for software and support services within applicable systems. Generate and maintain operational reports, charts, and metrics for assigned areas. Conduct user acceptance testing (UAT) for new product and program launches. Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation. EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions. Software NFR (Not For Resale) and non-standard entitlement process. Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers. Required skills and experience
Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). 2+ years of experience as a Business Analyst. Experience conducting UAT testing. Proficient in Microsoft Office, Excel, and PowerPoint. Power BI and Tableau experience. Nice to have skills and experience
Finance or Business IT background. SAP and Salesforce. Seniority level
Mid-Senior level Employment type
Contract Job function
Analyst Industries
Semiconductor Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$60.00/hr - $70.00/hr JOB DESCRIPTION Overview
Insight Global is looking for a Software Operations Business Analyst to join one of our largest tech clients in the Bay Area. Responsibilities
Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems. Data integrity for software and support services within applicable systems. Generate and maintain operational reports, charts, and metrics for assigned areas. Conduct user acceptance testing (UAT) for new product and program launches. Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation. EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions. Software NFR (Not For Resale) and non-standard entitlement process. Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers. Required skills and experience
Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). 2+ years of experience as a Business Analyst. Experience conducting UAT testing. Proficient in Microsoft Office, Excel, and PowerPoint. Power BI and Tableau experience. Nice to have skills and experience
Finance or Business IT background. SAP and Salesforce. Seniority level
Mid-Senior level Employment type
Contract Job function
Analyst Industries
Semiconductor Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr