Software Developer (D365 Consultant)

Key Responsibilities:

Provide

L2/L3 support

for incidents and service requests in D365 and MS CRM platforms. Analyze, diagnose, and resolve

application issues , performance bottlenecks, and integration errors. Collaborate with business users to gather enhancement requirements and convert them into technical solutions. Implement

configuration changes ,

custom workflows ,

plugins , and

custom reports

using Power Platform tools. Perform

code reviews ,

unit testing , and coordinate UAT with business teams. Manage

release deployments

across environments (Dev, QA, Prod) following change control processes. Monitor system performance and proactively identify areas of improvement. Liaise with Microsoft support for complex issues or product bugs. Maintain and update technical and functional documentation. Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility. Requirements:

4+ years of hands-on experience with

Microsoft Dynamics 365 CE / CRM Online / On-Premise . Strong understanding of

CRM modules

such as Sales, Customer Service, and Marketing. Proficiency in: - Customization & Configuration

in D365 - JavaScript ,

C# ,

.NET ,

Power Automate , and

Power Apps - Plugins ,

Workflows ,

Custom Entities ,

Business Rules - Data Migration

and

Data Management Experience with

Power Platform

tools including Power BI is a plus. Familiarity with

Azure services

(e.g., Logic Apps, Azure Functions) is an advantage. Experience working in

Agile

or

ITIL-based support environments .

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