DKKD Staffing
IT Desktop Specialist – Full Time Employee role – San Diego, Ca 92131 – 100% ons
DKKD Staffing, San Diego, California, United States, 92189
Overview
Job Title:
IT Desktop Specialist Job Location:
US – San Diego, CA 92131 Salary range:
$77-$128 DOE 100% onsite with remote support to smaller sites
(no travel involved) Hours:
Standard M-F (no weekend rotations) Citizenship:
MUST BE US Citizen or proof of Legal/Permanent Resident Green Card # of users to support:
250
Responsibilities
Job Summary Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
Record and track interactions with end-users and related activities in the service desk tool.
Create Knowledge Base articles as repetitive issues arise.
Provide site IT support encompassing: PC configuration and troubleshooting (OS, hardware, software); PC maintenance and preventative maintenance; printer installation, networking, configuration and troubleshooting; new user setup on Active Directory; and support for client applications.
Troubleshoot phone issues that Service Desk cannot resolve and escalate to local support.
Support peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, and mice.
Maintain department loaner equipment and administer checkout process.
Review and record daily event and backup logs.
Contact software and hardware vendors to request service regarding defective products.
Support equipment used in conference rooms and auditoriums.
Occasional system administration at assigned site(s): server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required; VMWare administration and troubleshooting; NetApp administration and troubleshooting.
Upgrade and update PC and Server software packages; Install hardware and perform hardware refreshes for all sites being supported.
Maintain organization of the server room; perform network administration and troubleshooting; LAN maintenance and networking – wiring, backup; network cabling where applicable.
Manage permissions groups, OUs, and group policies in Active Directory; support compliance initiatives and audits.
Phone and voicemail system maintenance; provide IT support for all local systems/applications; perform project work as directed.
Qualifications
Education and/or Experience High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate’s degree (A.S.) from a two-year college or technical school in a related field or Information Technology certifications preferred. Computer Skills
Windows 11
Active Directory
Microsoft Office 2024, 365 (including Outlook, Teams, etc.)
VMWare
Current hardware
Ability to learn and adapt to new technologies
Application Questions LegalName & PreferredName or Nickname
Best Contact Info (Cell & email)
Your LinkedIn
Why looking for a new job
Availability for interviews and a new job
Where do you live (City, State, Zip)
Desired geographical work location
Are you open to 100% onsite 5 days a week and on-call rotation as required
Are you open to relocation if required
Are you open to travel if needed and have an active passport if needed
Are you authorized to work in US (indicate US, Green Card or Other)
Hourly & Salary Expectations (provide a range)
Sizes of staff managed and their titles (include number of direct reports)
Budgetary Responsibility
Education/Certs/Degrees (indicate which certs are active)
Who Referred You / How Did You Hear About Job / DKKD Staffing
Job Screening Questions What is the minimum and maximum number of users you have supported as the all-around IT person?
Can you pass a security clearance if needed?
Do you have 5 – 10 years of IT service & support experience?
Are you equally strong in hardware and software installs and support?
What work have you done with Windows 11?
What experience do you have with Active Directory?
Do you have current experience with Microsoft Office 2024, 365 (including Outlook, Teams, etc.)? Any success stories to share?
What experience do you have with virtualization tools such as VMWare and how recent?
What experience do you have with network administration and troubleshooting; LAN maintenance and networking – wiring, backup?
Printer installation, networking, configuration and troubleshooting? What types of printers?
Experience calling and working with vendors? What vendors?
Server administration and troubleshooting; what types of servers and how many?
Current experience with NetApp administration and troubleshooting?
What phone and voicemail systems maintenance have you performed?
What systems/equipment have you supported that are used in conference rooms and auditoriums and how recent?
What Ticketing Systems have you used?
What are some future technologies you are researching?
What is your 5-year goal? Are you working towards any certifications and/or degrees?
Join us on Linked In:
text not included DKKD Staffing Newsletter with Jobs, Interview Tips, etc.
text not included IND123 #IND123 Tagged as: Desktop, Helpdesk / ServiceDesk, Information Systems/ Technology
#J-18808-Ljbffr
Job Title:
IT Desktop Specialist Job Location:
US – San Diego, CA 92131 Salary range:
$77-$128 DOE 100% onsite with remote support to smaller sites
(no travel involved) Hours:
Standard M-F (no weekend rotations) Citizenship:
MUST BE US Citizen or proof of Legal/Permanent Resident Green Card # of users to support:
250
Responsibilities
Job Summary Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
Record and track interactions with end-users and related activities in the service desk tool.
Create Knowledge Base articles as repetitive issues arise.
Provide site IT support encompassing: PC configuration and troubleshooting (OS, hardware, software); PC maintenance and preventative maintenance; printer installation, networking, configuration and troubleshooting; new user setup on Active Directory; and support for client applications.
Troubleshoot phone issues that Service Desk cannot resolve and escalate to local support.
Support peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, and mice.
Maintain department loaner equipment and administer checkout process.
Review and record daily event and backup logs.
Contact software and hardware vendors to request service regarding defective products.
Support equipment used in conference rooms and auditoriums.
Occasional system administration at assigned site(s): server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required; VMWare administration and troubleshooting; NetApp administration and troubleshooting.
Upgrade and update PC and Server software packages; Install hardware and perform hardware refreshes for all sites being supported.
Maintain organization of the server room; perform network administration and troubleshooting; LAN maintenance and networking – wiring, backup; network cabling where applicable.
Manage permissions groups, OUs, and group policies in Active Directory; support compliance initiatives and audits.
Phone and voicemail system maintenance; provide IT support for all local systems/applications; perform project work as directed.
Qualifications
Education and/or Experience High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate’s degree (A.S.) from a two-year college or technical school in a related field or Information Technology certifications preferred. Computer Skills
Windows 11
Active Directory
Microsoft Office 2024, 365 (including Outlook, Teams, etc.)
VMWare
Current hardware
Ability to learn and adapt to new technologies
Application Questions LegalName & PreferredName or Nickname
Best Contact Info (Cell & email)
Your LinkedIn
Why looking for a new job
Availability for interviews and a new job
Where do you live (City, State, Zip)
Desired geographical work location
Are you open to 100% onsite 5 days a week and on-call rotation as required
Are you open to relocation if required
Are you open to travel if needed and have an active passport if needed
Are you authorized to work in US (indicate US, Green Card or Other)
Hourly & Salary Expectations (provide a range)
Sizes of staff managed and their titles (include number of direct reports)
Budgetary Responsibility
Education/Certs/Degrees (indicate which certs are active)
Who Referred You / How Did You Hear About Job / DKKD Staffing
Job Screening Questions What is the minimum and maximum number of users you have supported as the all-around IT person?
Can you pass a security clearance if needed?
Do you have 5 – 10 years of IT service & support experience?
Are you equally strong in hardware and software installs and support?
What work have you done with Windows 11?
What experience do you have with Active Directory?
Do you have current experience with Microsoft Office 2024, 365 (including Outlook, Teams, etc.)? Any success stories to share?
What experience do you have with virtualization tools such as VMWare and how recent?
What experience do you have with network administration and troubleshooting; LAN maintenance and networking – wiring, backup?
Printer installation, networking, configuration and troubleshooting? What types of printers?
Experience calling and working with vendors? What vendors?
Server administration and troubleshooting; what types of servers and how many?
Current experience with NetApp administration and troubleshooting?
What phone and voicemail systems maintenance have you performed?
What systems/equipment have you supported that are used in conference rooms and auditoriums and how recent?
What Ticketing Systems have you used?
What are some future technologies you are researching?
What is your 5-year goal? Are you working towards any certifications and/or degrees?
Join us on Linked In:
text not included DKKD Staffing Newsletter with Jobs, Interview Tips, etc.
text not included IND123 #IND123 Tagged as: Desktop, Helpdesk / ServiceDesk, Information Systems/ Technology
#J-18808-Ljbffr