Pegasystems
Senior People Operations Specialist
Pegasystems, Waltham, Massachusetts, United States, 02254
Overview
We'd prefer it if you saw us at our best. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use: This is a fantastic opportunity to join a global People Operations team as a Senior People Operations Specialist. As part of our global support team, you will work to drive a seamless employee experience at all levels of the organization, focusing on innovative technology and continuous process enhancements. Our team of Global Senior Specialists partner across the People Function Centers of Excellence, provide foundational leadership to our Tier 1 People Operations Specialists, and deliver high-quality service throughout the employment lifecycle. Picture Yourself at Pega
As the connection between Pega employees and the People Function, you will ensure employees have an efficient and positive experience every time they need something from the People Operations Team. You will have a huge impact on employee life cycle, process improvement and data integrity for our candidates and employees. What You'll Do at Pega
Resolve escalated People Operations inquiries via Pega’s Service Management platform Collaborate seamlessly with global team of Senior People Operations Specialists to ensure harmonized service delivery Conduct trend analysis and escalation review on all Service Management data, with a strong focus on using data-driven insights to exceed SLAs and KPIs Drive organizational behavior change by promoting self-service solutions and reducing dependency on escalations Oversee regional Work Authorization processing and audit for 100% compliance Champion and demonstrate the use of GenAI and automation tools to streamline service delivery process and enhance employee experience, collaborate with key People stakeholders for optimal service delivery Ensure compliance and data integrity in HRIS systems, ensuring accuracy with all employee record updates, data corrections, personnel files, and audit requests Oversee the full scope of internal resource management for Tier 1 and Tier 2 People Operations including, Standard Operating Procedures (SOPs), Service Catalog, Escalation Matrix, etc. Who You Are
A proactive leader who takes initiative and ownership, and who thrives on solving problems independently Comfortable managing and coaching Tier 1 team members, delivering feedback, and driving performance aligned with SLA/KPI goals You enjoy problem solving and coming up with better ways to get work done. You are innovative and embrace GenAI and automation to drive smarter, faster service delivery A critical thinker who exhausts all available resources to identify root causes before escalating and who seeks continuous improvement independently A collaborative team player who operates in sync with global peers to ensure consistent service delivery An excellent multitasker who thrives on juggling multiple assignments simultaneously You are customer service-oriented and highly motivated to provide best-in-class employee experiences! What You've Accomplished
Bachelor’s degree or equivalent experience, with 3–5+ years in HR Shared Services within a global software organization Strong Microsoft Office skills; particularly Excel HR Reporting/Metrics, Power BI experience preferred Ability to maintain confidentiality and handle highly sensitive information Strong attention to detail and organizational skills Strong desire to learn and develop in the Human Resources profession Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company EEO and Compliance
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with applicable federal laws and regulations. Race and Ethnicity Please select the ethnicity or race you most closely identify with: Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. White (Not Hispanic or Latino)
- A person having origins in Europe, the Middle East or North Africa. Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands. Asian (Not Hispanic or Latino)
- A person having origins in the Far East, Southeast Asia or the Indian Subcontinent. American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in North or South America with tribal affiliation. Two or More Races (Not Hispanic or Latino)
- Identifies with more than one race. I do not wish to disclose
- If you choose not to disclose, your employer will still include such information in the EEO-1 report as required. Disability Status Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires equal employment opportunity to qualified people with disabilities. Completing this form is voluntary. Your answer is confidential. Veteran Status This employer is a Government contractor subject to VEVRAA. Completing this form is voluntary, but your responses help measure outreach and recruitment for protected veterans. More information is available on OFCCP and DOL sites. How Do You Know if You Are a Veteran Protected by VEVRAA? Categories of protected veterans include disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Apply Now Already have an account? Log in. First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega? Invitation to Self-Identify Pegasystems Inc. is committed to equal opportunity and may invite applicants to voluntarily self-identify gender, race/ethnicity, disability status, and veteran status. This information is confidential and used in accordance with applicable laws. How to Apply By submitting your application you agree to Pegasystems Privacy and Security Policy, Terms of Use, and Candidate Privacy Notice. If you need accommodations, contact us at 1-888-PEGA-NOW or the address listed above.
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We'd prefer it if you saw us at our best. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use: This is a fantastic opportunity to join a global People Operations team as a Senior People Operations Specialist. As part of our global support team, you will work to drive a seamless employee experience at all levels of the organization, focusing on innovative technology and continuous process enhancements. Our team of Global Senior Specialists partner across the People Function Centers of Excellence, provide foundational leadership to our Tier 1 People Operations Specialists, and deliver high-quality service throughout the employment lifecycle. Picture Yourself at Pega
As the connection between Pega employees and the People Function, you will ensure employees have an efficient and positive experience every time they need something from the People Operations Team. You will have a huge impact on employee life cycle, process improvement and data integrity for our candidates and employees. What You'll Do at Pega
Resolve escalated People Operations inquiries via Pega’s Service Management platform Collaborate seamlessly with global team of Senior People Operations Specialists to ensure harmonized service delivery Conduct trend analysis and escalation review on all Service Management data, with a strong focus on using data-driven insights to exceed SLAs and KPIs Drive organizational behavior change by promoting self-service solutions and reducing dependency on escalations Oversee regional Work Authorization processing and audit for 100% compliance Champion and demonstrate the use of GenAI and automation tools to streamline service delivery process and enhance employee experience, collaborate with key People stakeholders for optimal service delivery Ensure compliance and data integrity in HRIS systems, ensuring accuracy with all employee record updates, data corrections, personnel files, and audit requests Oversee the full scope of internal resource management for Tier 1 and Tier 2 People Operations including, Standard Operating Procedures (SOPs), Service Catalog, Escalation Matrix, etc. Who You Are
A proactive leader who takes initiative and ownership, and who thrives on solving problems independently Comfortable managing and coaching Tier 1 team members, delivering feedback, and driving performance aligned with SLA/KPI goals You enjoy problem solving and coming up with better ways to get work done. You are innovative and embrace GenAI and automation to drive smarter, faster service delivery A critical thinker who exhausts all available resources to identify root causes before escalating and who seeks continuous improvement independently A collaborative team player who operates in sync with global peers to ensure consistent service delivery An excellent multitasker who thrives on juggling multiple assignments simultaneously You are customer service-oriented and highly motivated to provide best-in-class employee experiences! What You've Accomplished
Bachelor’s degree or equivalent experience, with 3–5+ years in HR Shared Services within a global software organization Strong Microsoft Office skills; particularly Excel HR Reporting/Metrics, Power BI experience preferred Ability to maintain confidentiality and handle highly sensitive information Strong attention to detail and organizational skills Strong desire to learn and develop in the Human Resources profession Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company EEO and Compliance
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with applicable federal laws and regulations. Race and Ethnicity Please select the ethnicity or race you most closely identify with: Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. White (Not Hispanic or Latino)
- A person having origins in Europe, the Middle East or North Africa. Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands. Asian (Not Hispanic or Latino)
- A person having origins in the Far East, Southeast Asia or the Indian Subcontinent. American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in North or South America with tribal affiliation. Two or More Races (Not Hispanic or Latino)
- Identifies with more than one race. I do not wish to disclose
- If you choose not to disclose, your employer will still include such information in the EEO-1 report as required. Disability Status Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires equal employment opportunity to qualified people with disabilities. Completing this form is voluntary. Your answer is confidential. Veteran Status This employer is a Government contractor subject to VEVRAA. Completing this form is voluntary, but your responses help measure outreach and recruitment for protected veterans. More information is available on OFCCP and DOL sites. How Do You Know if You Are a Veteran Protected by VEVRAA? Categories of protected veterans include disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Apply Now Already have an account? Log in. First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega? Invitation to Self-Identify Pegasystems Inc. is committed to equal opportunity and may invite applicants to voluntarily self-identify gender, race/ethnicity, disability status, and veteran status. This information is confidential and used in accordance with applicable laws. How to Apply By submitting your application you agree to Pegasystems Privacy and Security Policy, Terms of Use, and Candidate Privacy Notice. If you need accommodations, contact us at 1-888-PEGA-NOW or the address listed above.
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