Limelight Hotels
Overview
Front Desk Supervisor
oversees daily operations at the hotel front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. Reports to the Front Office Manager. Responsibilities
Supervise front desk operations to ensure a seamless guest experience Train, mentor, and support front desk staff in service standards and procedures Assist with check-in, check-out, and reservation management Handle guest inquiries, complaints, and special requests promptly and professionally Monitor and ensure compliance with hotel policies and brand standards Coordinate with housekeeping, maintenance, and other departments for guest needs Balance daily transactions, process payments, and manage billing issues Prepare shift reports and communicate key information to management Maintain a welcoming and professional lobby atmosphere Support emergency procedures and ensure guest safety protocols are followed Perform additional duties as assigned by hotel management Qualifications
Education: High School Diploma or equivalent required; college degree in related field preferred Experience: 1 year of management experience preferred; 3 years of front desk experience preferred Knowledge, Skills & Abilities: Strong leadership, excellent customer service and conflict resolution, proficiency with hotel PMS/reservation software, strong communication, multitasking, and ability to handle sensitive guest information Additional: Ability to work flexible schedules including nights, weekends, and holidays; professional appearance and demeanor; basic accounting and cash-handling experience; familiarity with local attractions and hotel amenities Work Environment & Physical Demands
Ability to stand or be on your feet for extended periods; occasional kneeling and bending Regular indoor work with no adverse conditions Must be able to lift, push, or pull up to 50 lbs as required Job Benefits
Health, Dental and Vision Insurance Flexible Spending Account Programs Life Insurance Paid Time Off and Paid Leave 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We embrace diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members help promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit
www.aspensnowmass.com/employment/benefits-and-perks .
Aspen One participates in E-Verify and provides Right to Work information as required.
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Front Desk Supervisor
oversees daily operations at the hotel front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. Reports to the Front Office Manager. Responsibilities
Supervise front desk operations to ensure a seamless guest experience Train, mentor, and support front desk staff in service standards and procedures Assist with check-in, check-out, and reservation management Handle guest inquiries, complaints, and special requests promptly and professionally Monitor and ensure compliance with hotel policies and brand standards Coordinate with housekeeping, maintenance, and other departments for guest needs Balance daily transactions, process payments, and manage billing issues Prepare shift reports and communicate key information to management Maintain a welcoming and professional lobby atmosphere Support emergency procedures and ensure guest safety protocols are followed Perform additional duties as assigned by hotel management Qualifications
Education: High School Diploma or equivalent required; college degree in related field preferred Experience: 1 year of management experience preferred; 3 years of front desk experience preferred Knowledge, Skills & Abilities: Strong leadership, excellent customer service and conflict resolution, proficiency with hotel PMS/reservation software, strong communication, multitasking, and ability to handle sensitive guest information Additional: Ability to work flexible schedules including nights, weekends, and holidays; professional appearance and demeanor; basic accounting and cash-handling experience; familiarity with local attractions and hotel amenities Work Environment & Physical Demands
Ability to stand or be on your feet for extended periods; occasional kneeling and bending Regular indoor work with no adverse conditions Must be able to lift, push, or pull up to 50 lbs as required Job Benefits
Health, Dental and Vision Insurance Flexible Spending Account Programs Life Insurance Paid Time Off and Paid Leave 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We embrace diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members help promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit
www.aspensnowmass.com/employment/benefits-and-perks .
Aspen One participates in E-Verify and provides Right to Work information as required.
#J-18808-Ljbffr