Omniscius Consulting
We are seeking a highly skilled
Jira Service Desk Administrator
to support a federal program. The ideal candidate will have hands-on experience managing Jira Service Management and Jira Software in a cleared environment. This role requires a deep understanding of system administration, IT service management processes, and Agile practices. The administrator will configure, maintain, and optimize Jira instances to ensure seamless service desk operations and continuous improvement of IT workflows. Key Responsibilities
Administer and maintain
Jira Service Management
and
Jira Software
instances, including projects, workflows, fields, screens, and dashboards.
Manage
user accounts, groups, and permissions
to align with security and project requirements.
Configure
custom issue types, workflows, filters, dashboards, and reports
to support IT service management and project tracking.
Develop and maintain
JQL queries , automation rules, and integrations to optimize performance and minimize manual tasks.
Support
service desk operations , including ticket categorization, prioritization, and resolution workflows.
Provide
technical support
and troubleshooting for Jira-related issues, ensuring quick and efficient resolution.
Collaborate with stakeholders and cross-functional teams to implement new features, plug-ins, and upgrades.
Create and maintain documentation, training materials, and
Confluence knowledge bases .
Lead or support
Agile ceremonies
by configuring and maintaining
Kanban and Scrum boards .
Conduct
stakeholder meetings and training sessions
to gather feedback and promote adoption of Jira best practices.
Maintain compliance with
federal IT security standards
and ensure secure system access controls.
Required Qualifications
Active
TS clearance
(SCI with CI Poly strongly preferred).
3+ years of hands-on experience as a
Jira Administrator , preferably in a federal contracting environment.
Strong background with
Jira Service Management
and
Jira Software
administration.
Experience with
user management, permissions, workflows, dashboards, and JQL .
Familiarity with
Atlassian tools
including Confluence and Bitbucket.
Knowledge of
ITIL service management processes
and federal IT help desk environments.
Strong troubleshooting skills in IT systems and applications.
Excellent
communication skills
with ability to interact effectively with technical and non-technical stakeholders.
CompTIA Security+ certification
(or DoD 8570 equivalent).
#J-18808-Ljbffr
Jira Service Desk Administrator
to support a federal program. The ideal candidate will have hands-on experience managing Jira Service Management and Jira Software in a cleared environment. This role requires a deep understanding of system administration, IT service management processes, and Agile practices. The administrator will configure, maintain, and optimize Jira instances to ensure seamless service desk operations and continuous improvement of IT workflows. Key Responsibilities
Administer and maintain
Jira Service Management
and
Jira Software
instances, including projects, workflows, fields, screens, and dashboards.
Manage
user accounts, groups, and permissions
to align with security and project requirements.
Configure
custom issue types, workflows, filters, dashboards, and reports
to support IT service management and project tracking.
Develop and maintain
JQL queries , automation rules, and integrations to optimize performance and minimize manual tasks.
Support
service desk operations , including ticket categorization, prioritization, and resolution workflows.
Provide
technical support
and troubleshooting for Jira-related issues, ensuring quick and efficient resolution.
Collaborate with stakeholders and cross-functional teams to implement new features, plug-ins, and upgrades.
Create and maintain documentation, training materials, and
Confluence knowledge bases .
Lead or support
Agile ceremonies
by configuring and maintaining
Kanban and Scrum boards .
Conduct
stakeholder meetings and training sessions
to gather feedback and promote adoption of Jira best practices.
Maintain compliance with
federal IT security standards
and ensure secure system access controls.
Required Qualifications
Active
TS clearance
(SCI with CI Poly strongly preferred).
3+ years of hands-on experience as a
Jira Administrator , preferably in a federal contracting environment.
Strong background with
Jira Service Management
and
Jira Software
administration.
Experience with
user management, permissions, workflows, dashboards, and JQL .
Familiarity with
Atlassian tools
including Confluence and Bitbucket.
Knowledge of
ITIL service management processes
and federal IT help desk environments.
Strong troubleshooting skills in IT systems and applications.
Excellent
communication skills
with ability to interact effectively with technical and non-technical stakeholders.
CompTIA Security+ certification
(or DoD 8570 equivalent).
#J-18808-Ljbffr