ServiceNow
Agile Program Manager, Adobe Experience Platform (AEP)
ServiceNow, Santa Clara, California, us, 95053
Overview
We are seeking a
Technical Program Manager (TPM)
with deep experience in
end-to-end program management
and proven ability to
orchestrate complex roadmaps
across business and technology teams. This role requires expertise in
Adobe Experience Manager (AEM) 6.5 Sites and Assets
and the ability to bridge the gap between business stakeholders and technical delivery teams. The ideal candidate thrives in
stakeholder-facing roles , especially with
non-technical users in large organizations , and can translate business language into clear technical requirements (and vice versa). Responsibilities
Program Leadership
Lead
AEM 6.5 implementation and enhancement projects
from requirements gathering through production rollout. Orchestrate the
program roadmap , ensuring milestones, dependencies, and deliverables are met. Drive
end-to-end program delivery , ensuring quality, predictability, and business alignment.
Stakeholder Engagement & Translation
Act as the primary interface with business stakeholders, including EPMs, TPMs, BAs, Product Owners, Content Authors, and Marketers. Translate business requirements into actionable
AEM technical specifications
and collaborate with developers to deliver solutions. Provide
daily support
to non-technical users, triaging issues, resolving authoring questions, and guiding content teams.
Training, Documentation, & Enablement
Create and maintain
training materials, structured documentation, and authoring guides . Deliver engaging
1:1 and group training sessions
to onboard new users and reinforce AEM content practices. Build and maintain a
knowledge base
for consistent user experience across the enterprise.
Agile Program Delivery
Facilitate Agile ceremonies: sprint planning, backlog grooming, daily standups, and retrospectives. Own project delivery timelines and ensure
machine-like predictability
in execution. Track progress with
ServiceNow dashboards
to provide transparency on program health.
Governance & Best Practices
Ensure proper
configuration and governance of AEM components, templates, workflows, permissions, metadata, and tagging structures . Drive process improvements and
promote best practices
across AEM and program management disciplines. Manage risks, dependencies, and escalations across cross-functional teams. Help coordinate releases, navigate release requirements, and ensure seamless rollouts.
Qualifications
Proven track record
in
technical end-to-end program management
with successful delivery of large-scale IT or digital programs. Strong expertise in AEM 6.5 Sites and Assets , including authoring interfaces, workflows, templates, tagging, and permissions. Exceptional ability to
translate business needs into technical requirements
and communicate technical concepts in plain language. Stakeholder-facing experience
with non-technical business teams in large organizations. Excellent
communication, presentation, and training skills . Solid knowledge of
Agile delivery practices
and tools. Experience with
ServiceNow dashboards and reporting
a plus. Strong organizational and
critical thinking skills
with the ability to manage ambiguity. Demonstrated ability to
coordinate releases , manage dependencies, and ensure adherence to quality standards. 10+ years in engineering program management with a proven track record of leading complex programs. A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations. SAFe Agilist or SAFe RTE certifications. Preferred Qualifications
Experience with
Adobe Experience Manager upgrades and migrations . Background in
enterprise-scale digital programs
(marketing technology, CMS, or content platforms). Familiarity with
governance frameworks, structured documentation, and knowledge management systems . PMI- ACP or SAFe SPC or Advanced SPC certifications. For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
We are seeking a
Technical Program Manager (TPM)
with deep experience in
end-to-end program management
and proven ability to
orchestrate complex roadmaps
across business and technology teams. This role requires expertise in
Adobe Experience Manager (AEM) 6.5 Sites and Assets
and the ability to bridge the gap between business stakeholders and technical delivery teams. The ideal candidate thrives in
stakeholder-facing roles , especially with
non-technical users in large organizations , and can translate business language into clear technical requirements (and vice versa). Responsibilities
Program Leadership
Lead
AEM 6.5 implementation and enhancement projects
from requirements gathering through production rollout. Orchestrate the
program roadmap , ensuring milestones, dependencies, and deliverables are met. Drive
end-to-end program delivery , ensuring quality, predictability, and business alignment.
Stakeholder Engagement & Translation
Act as the primary interface with business stakeholders, including EPMs, TPMs, BAs, Product Owners, Content Authors, and Marketers. Translate business requirements into actionable
AEM technical specifications
and collaborate with developers to deliver solutions. Provide
daily support
to non-technical users, triaging issues, resolving authoring questions, and guiding content teams.
Training, Documentation, & Enablement
Create and maintain
training materials, structured documentation, and authoring guides . Deliver engaging
1:1 and group training sessions
to onboard new users and reinforce AEM content practices. Build and maintain a
knowledge base
for consistent user experience across the enterprise.
Agile Program Delivery
Facilitate Agile ceremonies: sprint planning, backlog grooming, daily standups, and retrospectives. Own project delivery timelines and ensure
machine-like predictability
in execution. Track progress with
ServiceNow dashboards
to provide transparency on program health.
Governance & Best Practices
Ensure proper
configuration and governance of AEM components, templates, workflows, permissions, metadata, and tagging structures . Drive process improvements and
promote best practices
across AEM and program management disciplines. Manage risks, dependencies, and escalations across cross-functional teams. Help coordinate releases, navigate release requirements, and ensure seamless rollouts.
Qualifications
Proven track record
in
technical end-to-end program management
with successful delivery of large-scale IT or digital programs. Strong expertise in AEM 6.5 Sites and Assets , including authoring interfaces, workflows, templates, tagging, and permissions. Exceptional ability to
translate business needs into technical requirements
and communicate technical concepts in plain language. Stakeholder-facing experience
with non-technical business teams in large organizations. Excellent
communication, presentation, and training skills . Solid knowledge of
Agile delivery practices
and tools. Experience with
ServiceNow dashboards and reporting
a plus. Strong organizational and
critical thinking skills
with the ability to manage ambiguity. Demonstrated ability to
coordinate releases , manage dependencies, and ensure adherence to quality standards. 10+ years in engineering program management with a proven track record of leading complex programs. A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations. SAFe Agilist or SAFe RTE certifications. Preferred Qualifications
Experience with
Adobe Experience Manager upgrades and migrations . Background in
enterprise-scale digital programs
(marketing technology, CMS, or content platforms). Familiarity with
governance frameworks, structured documentation, and knowledge management systems . PMI- ACP or SAFe SPC or Advanced SPC certifications. For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr