Cynet systems Inc
Responsibilities
Troubleshooting and Issue Resolution: Identifying, diagnosing, and resolving technical issues related to AEM, including content authoring, publishing, deployment, and integration with other systems. System Monitoring and Performance Optimization: Monitoring system health, performance, and availability, and proactively identifying potential issues before they impact users. User Support and Training: Providing technical support to users, addressing their questions and concerns, and offering training on AEM features and functionalities. Collaborating with Development Teams: Working closely with developers to implement new features, fix bugs, and ensure seamless integration with other systems. Managing Integrations: Supporting integrations between AEM and other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Target) and third-party systems. Documentation and Knowledge Management: Maintaining up-to-date documentation, knowledge base articles, and user guides to facilitate efficient support and training. Incident Management: Managing incidents through ITSM tools (e.g., ServiceNow) and following established processes for incident resolution. Staying Current: Keeping up to date with the latest AEM versions, updates, and best practices. Security and Access Management: Managing user permissions, roles, and access controls within AEM to ensure system security. Skills and Experience
Strong technical skills: Knowledge of Java, JavaScript, HTML, CSS, XML, and potentially Python. AEM expertise: Experience with AEM modules (e.g., authoring, publishing, dispatcher, replication, user management), CRX2 and OAK repositories, and various AEM versions (e.g., 6.0, 6.5, Cloud). Troubleshooting and problem-solving skills: Ability to analyze issues, identify root causes, and implement effective solutions. Communication skills: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences. Experience with ITSM tools: Familiarity with tools like ServiceNow or Remedy for incident management. Agile methodologies: Experience with Agile project management processes. The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organization's specific needs.
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Troubleshooting and Issue Resolution: Identifying, diagnosing, and resolving technical issues related to AEM, including content authoring, publishing, deployment, and integration with other systems. System Monitoring and Performance Optimization: Monitoring system health, performance, and availability, and proactively identifying potential issues before they impact users. User Support and Training: Providing technical support to users, addressing their questions and concerns, and offering training on AEM features and functionalities. Collaborating with Development Teams: Working closely with developers to implement new features, fix bugs, and ensure seamless integration with other systems. Managing Integrations: Supporting integrations between AEM and other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Target) and third-party systems. Documentation and Knowledge Management: Maintaining up-to-date documentation, knowledge base articles, and user guides to facilitate efficient support and training. Incident Management: Managing incidents through ITSM tools (e.g., ServiceNow) and following established processes for incident resolution. Staying Current: Keeping up to date with the latest AEM versions, updates, and best practices. Security and Access Management: Managing user permissions, roles, and access controls within AEM to ensure system security. Skills and Experience
Strong technical skills: Knowledge of Java, JavaScript, HTML, CSS, XML, and potentially Python. AEM expertise: Experience with AEM modules (e.g., authoring, publishing, dispatcher, replication, user management), CRX2 and OAK repositories, and various AEM versions (e.g., 6.0, 6.5, Cloud). Troubleshooting and problem-solving skills: Ability to analyze issues, identify root causes, and implement effective solutions. Communication skills: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences. Experience with ITSM tools: Familiarity with tools like ServiceNow or Remedy for incident management. Agile methodologies: Experience with Agile project management processes. The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organization's specific needs.
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