ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Hodgkins, Illinois, United States
Overview
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers, with 650+ locations in 38 states. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Our vision is anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, youll own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. Youll be the operational engine behind the program, ensuring a high-touch, high-impact experience for our apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement.
This role blends program management, people experience, and analytics. Youll collaborate closely with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next of body technicians.
Essential Duties and Responsibilities
Program Ownership & Execution: Oversee the full lifecycle of apprentices from hire through certification
Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders, mentors, and Training/Development to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Bilingual Spanish/English with professional working proficiency
Able to conduct interviews, onboarding, and coaching conversations in Spanish
Provide real-time interpretation during meetings/calls and translate brief materials
Act as a central point of contact for all STEP-related program activity post hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
QUALIFICATIONS:
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why this role matters
Our STEP Apprenticeship Program is the future of our workforce and this role is the glue that holds it together. You\'ll shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders that help them get there.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon the performance of the listed duties, as well as any duties not specifically listed that you may be asked to perform. The Company reserves the right to revise this job description at any time.
Crash Champions
is an equal opportunity employer committed to workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veterans\' status, disability status or any other protected group status or non-job characteristic as directed by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job-related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
Job Post Information
Posted Date: 3 weeks ago (8/26/2025 2:11 PM)
Job ID: 2025-15358
# of Openings: 1
Location: 601 Oakmont Lane, Westmont, IL 60559
Posted Min Pay Rate: USD $85,000.00/Yr.
Posted Max Pay Rate: USD $110,000.00/Yr.
#J-18808-Ljbffr
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers, with 650+ locations in 38 states. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Our vision is anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, youll own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. Youll be the operational engine behind the program, ensuring a high-touch, high-impact experience for our apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement.
This role blends program management, people experience, and analytics. Youll collaborate closely with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next of body technicians.
Essential Duties and Responsibilities
Program Ownership & Execution: Oversee the full lifecycle of apprentices from hire through certification
Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders, mentors, and Training/Development to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Bilingual Spanish/English with professional working proficiency
Able to conduct interviews, onboarding, and coaching conversations in Spanish
Provide real-time interpretation during meetings/calls and translate brief materials
Act as a central point of contact for all STEP-related program activity post hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
QUALIFICATIONS:
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why this role matters
Our STEP Apprenticeship Program is the future of our workforce and this role is the glue that holds it together. You\'ll shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders that help them get there.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon the performance of the listed duties, as well as any duties not specifically listed that you may be asked to perform. The Company reserves the right to revise this job description at any time.
Crash Champions
is an equal opportunity employer committed to workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veterans\' status, disability status or any other protected group status or non-job characteristic as directed by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job-related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
Job Post Information
Posted Date: 3 weeks ago (8/26/2025 2:11 PM)
Job ID: 2025-15358
# of Openings: 1
Location: 601 Oakmont Lane, Westmont, IL 60559
Posted Min Pay Rate: USD $85,000.00/Yr.
Posted Max Pay Rate: USD $110,000.00/Yr.
#J-18808-Ljbffr