ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Cicero, Illinois, United States, 60804
Overview
Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. We operate the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, serving customers at more than 650 locations across 38 states. Founded in 1999, our vision is anchored in People First. We champion people. Job Purpose : As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey—from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, supported by clear data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics, and you will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. Responsibilities
Program Ownership & Execution Oversee the full lifecycle of apprentices from hire through certification Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews) Data Management & Continuous Improvement Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs Use data to identify trends, gaps, and opportunities for program optimization Relationship Building & Field Support Partner with shop leaders and mentors to ensure apprentices receive structured support Lead mentor selection and provide tools/templates for effective mentoring Lead structured apprentice feedback sessions and pulse surveys Communication & Enablement Bilingual Spanish/English with professional working proficiency Able to conduct interviews, onboarding, and coaching conversations in Spanish Provide real-time interpretation during meetings/calls and translate brief materials Act as a central point of contact for all STEP-related program activity post hire Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites Prepare and present regular updates on program outcomes, challenges, and next steps to leadership Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why This Role Matters
Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You will shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting mentors and leaders who help them get there. This job description describes the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform additional duties by your supervisor or managers. Performance will be evaluated in part based on listed duties as well as any duties not specified that you may be asked to perform. The Company reserves the right to revise this job description at any time. Crash Champions
is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability status, or any other legally protected characteristic. Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays The company offers competitive compensation. The actual offer will be based on factors including job-related knowledge, skills, experience, relevant certifications, and qualifications. Compensation information is accurate as of posting date and may be modified at any time, subject to applicable law. Job Post Information : Posted Date 3 weeks ago (8/26/2025 2:11 PM); Job ID 2025-15358; Number of Openings: 1; Location: 601 Oakmont Lane, Westmont, IL 60559; Pay Rate: $85,000 - $110,000 per year.
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Champions Do More. Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. We operate the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, serving customers at more than 650 locations across 38 states. Founded in 1999, our vision is anchored in People First. We champion people. Job Purpose : As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey—from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, supported by clear data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics, and you will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. Responsibilities
Program Ownership & Execution Oversee the full lifecycle of apprentices from hire through certification Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews) Data Management & Continuous Improvement Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs Use data to identify trends, gaps, and opportunities for program optimization Relationship Building & Field Support Partner with shop leaders and mentors to ensure apprentices receive structured support Lead mentor selection and provide tools/templates for effective mentoring Lead structured apprentice feedback sessions and pulse surveys Communication & Enablement Bilingual Spanish/English with professional working proficiency Able to conduct interviews, onboarding, and coaching conversations in Spanish Provide real-time interpretation during meetings/calls and translate brief materials Act as a central point of contact for all STEP-related program activity post hire Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites Prepare and present regular updates on program outcomes, challenges, and next steps to leadership Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why This Role Matters
Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You will shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting mentors and leaders who help them get there. This job description describes the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform additional duties by your supervisor or managers. Performance will be evaluated in part based on listed duties as well as any duties not specified that you may be asked to perform. The Company reserves the right to revise this job description at any time. Crash Champions
is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability status, or any other legally protected characteristic. Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (Cash From Crash) 5 Paid Holidays The company offers competitive compensation. The actual offer will be based on factors including job-related knowledge, skills, experience, relevant certifications, and qualifications. Compensation information is accurate as of posting date and may be modified at any time, subject to applicable law. Job Post Information : Posted Date 3 weeks ago (8/26/2025 2:11 PM); Job ID 2025-15358; Number of Openings: 1; Location: 601 Oakmont Lane, Westmont, IL 60559; Pay Rate: $85,000 - $110,000 per year.
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