County of San Mateo
Human Services Supervisor - Limited Term
County of San Mateo, Redwood City, California, United States, 94061
Overview
The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of
Human Services Supervisor , specifically in the Employment Services Division. Under direction, the Human Services Supervisor supervises professional, technical and support staff and programs in both line and staff service areas of the Human Services Agency; plans and coordinates program and administrative services, develops and implements program and administrative goals and ensure compliance with Agency policies and procedures. Ideal Candidate
Ideal candidate
will have: At least two (2) years of experience with aid programs, preferably the CalWORKs Welfare to Work, CalFresh, and/or Medi-Cal programs. Understanding of aid program rules/regulations including the Federal/State Work Participation Rate (WPR) measure. General knowledge of labor market and labor market trends and how they may contribute towards program participation or performance. General knowledge and understanding of the various components to the CalWORKs Welfare to Work (i.e. Family Stabilization, Subsidized Employment, Cal-Learn, etc) and/or CalFresh programs (i.e., CalFresh Employment & Training). Strong leadership skills to direct the work and motivate a team. Excellent written and oral communication skills. High levels of organization and independent initiative. Experience in adapting, responding, and implementing changes to program structure, policies, and procedures. Comprehensive understanding of intensive case management services required to serve a population with significant barriers. Ability to develop cooperative relationships within and outside the Employment Services branch. Ability to utilize data to ensure performance measures are met. Ability to manage multiple, competing project demands. Note:
This is a limited-term assignment. Limited term employees are assigned to assignments not to exceed three years. They receive medical and dental benefits similar to regular employees, and a defined contribution retirement plan. This recruitment may be used to fill future limited term positions. Duties may include, but are not limited to, the following: Plan, assign, review and supervise the work of assigned staff; train staff in work procedures and ensure the professional development of staff; develop individual and team performance. Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions. Train staff in County policies and procedures and federal laws, rules and regulations; prepare and conduct in-service training for staff to ensure currency with changing policies and rules; ensure compliance with Agency policies and procedures and with contractual obligations. Support, assist and guide workers in difficult situations including contact with distraught customers. Plan, organize, coordinate and direct the work of assigned administrative and/or service programs; train contractor staff and evaluate contractor performance. Develop and implement program and/or administrative goals for assigned functions; develop and monitor budgets. Monitor quality of work, identify problems and recommend corrective action. Foresee and implement change. Represent the Agency and maintain liaison with the State, contractors, elected and appointed officials and other organizations. Provide program information, meet with and make presentations to local, regional and state officials and community organizations. Coordinate assigned functions with other County staff, external organizations and contractors. Collect and analyze information, draw sound conclusions and prepare effective recommendations; prepare a variety of special and periodic reports. Perform related duties as assigned. Education and Experience
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional level administrative or programmatic experience in a human services or related program. Knowledge of: Principles and practices of employee supervision and training. Principles and practices of public administration and management. Principles and practices of the specific program areas to which assigned. Principles and practices of contract development, negotiation and monitoring. Principles, practices, and techniques of administrative and programmatic research and analysis. Functions of public social services and agencies and the interrelationships of the various disciplines in the human services field. Applicable federal, state and local laws, rules and regulations, and County and program policies and guidelines related to the program area. Computer applications related to the work; office administrative practices and procedures, including records management and the operation of standard office equipment. Public and community resources and programs. Methods of providing human services effectively. Principles of engaging community and other partners in the provision of social services. Skill/Ability to:
Plan, assign, supervise, review and evaluate the work of others. Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors. Administer and coordinate human services programs. Coordinate individual and group efforts. Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions. Supervise the development and evaluation of proposals and negotiation of contracts and agreements. Develop, monitor and analyze budgets and program performance. Supervise administrative and programmatic research and analysis. Analyze, interpret, and apply various regulations and requirements. Organize, manage, and monitor cases and maintain accurate files, records and statistics. Write and interpret reports. Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action. Deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate. Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. Communicate effectively orally and in writing with people of diverse backgrounds and cultures. Additional Information
This is a limited term recruitment.
Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form. The Human Services Agency screens materials after the recruitment closes. The Human Services Agency will contact qualified candidates directly for a departmental interview. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be conducted virtually or in person and applicants must participate at their own expense. IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the Apply button. If you are not on the County's website, go to the jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Monday, September 29, 2025 at 11:59 p.m. PST Tentative Departmental Interviews: Wednesday, October 1, 2025 About the County
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Arlene Cahill (Human Services Supervisor - G232)
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The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of
Human Services Supervisor , specifically in the Employment Services Division. Under direction, the Human Services Supervisor supervises professional, technical and support staff and programs in both line and staff service areas of the Human Services Agency; plans and coordinates program and administrative services, develops and implements program and administrative goals and ensure compliance with Agency policies and procedures. Ideal Candidate
Ideal candidate
will have: At least two (2) years of experience with aid programs, preferably the CalWORKs Welfare to Work, CalFresh, and/or Medi-Cal programs. Understanding of aid program rules/regulations including the Federal/State Work Participation Rate (WPR) measure. General knowledge of labor market and labor market trends and how they may contribute towards program participation or performance. General knowledge and understanding of the various components to the CalWORKs Welfare to Work (i.e. Family Stabilization, Subsidized Employment, Cal-Learn, etc) and/or CalFresh programs (i.e., CalFresh Employment & Training). Strong leadership skills to direct the work and motivate a team. Excellent written and oral communication skills. High levels of organization and independent initiative. Experience in adapting, responding, and implementing changes to program structure, policies, and procedures. Comprehensive understanding of intensive case management services required to serve a population with significant barriers. Ability to develop cooperative relationships within and outside the Employment Services branch. Ability to utilize data to ensure performance measures are met. Ability to manage multiple, competing project demands. Note:
This is a limited-term assignment. Limited term employees are assigned to assignments not to exceed three years. They receive medical and dental benefits similar to regular employees, and a defined contribution retirement plan. This recruitment may be used to fill future limited term positions. Duties may include, but are not limited to, the following: Plan, assign, review and supervise the work of assigned staff; train staff in work procedures and ensure the professional development of staff; develop individual and team performance. Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions. Train staff in County policies and procedures and federal laws, rules and regulations; prepare and conduct in-service training for staff to ensure currency with changing policies and rules; ensure compliance with Agency policies and procedures and with contractual obligations. Support, assist and guide workers in difficult situations including contact with distraught customers. Plan, organize, coordinate and direct the work of assigned administrative and/or service programs; train contractor staff and evaluate contractor performance. Develop and implement program and/or administrative goals for assigned functions; develop and monitor budgets. Monitor quality of work, identify problems and recommend corrective action. Foresee and implement change. Represent the Agency and maintain liaison with the State, contractors, elected and appointed officials and other organizations. Provide program information, meet with and make presentations to local, regional and state officials and community organizations. Coordinate assigned functions with other County staff, external organizations and contractors. Collect and analyze information, draw sound conclusions and prepare effective recommendations; prepare a variety of special and periodic reports. Perform related duties as assigned. Education and Experience
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional level administrative or programmatic experience in a human services or related program. Knowledge of: Principles and practices of employee supervision and training. Principles and practices of public administration and management. Principles and practices of the specific program areas to which assigned. Principles and practices of contract development, negotiation and monitoring. Principles, practices, and techniques of administrative and programmatic research and analysis. Functions of public social services and agencies and the interrelationships of the various disciplines in the human services field. Applicable federal, state and local laws, rules and regulations, and County and program policies and guidelines related to the program area. Computer applications related to the work; office administrative practices and procedures, including records management and the operation of standard office equipment. Public and community resources and programs. Methods of providing human services effectively. Principles of engaging community and other partners in the provision of social services. Skill/Ability to:
Plan, assign, supervise, review and evaluate the work of others. Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors. Administer and coordinate human services programs. Coordinate individual and group efforts. Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions. Supervise the development and evaluation of proposals and negotiation of contracts and agreements. Develop, monitor and analyze budgets and program performance. Supervise administrative and programmatic research and analysis. Analyze, interpret, and apply various regulations and requirements. Organize, manage, and monitor cases and maintain accurate files, records and statistics. Write and interpret reports. Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action. Deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate. Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. Communicate effectively orally and in writing with people of diverse backgrounds and cultures. Additional Information
This is a limited term recruitment.
Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form. The Human Services Agency screens materials after the recruitment closes. The Human Services Agency will contact qualified candidates directly for a departmental interview. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be conducted virtually or in person and applicants must participate at their own expense. IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the Apply button. If you are not on the County's website, go to the jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Monday, September 29, 2025 at 11:59 p.m. PST Tentative Departmental Interviews: Wednesday, October 1, 2025 About the County
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. Analyst: Arlene Cahill (Human Services Supervisor - G232)
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