TikTok
Product Manager, Payment Compliance - USDS
TikTok, San Jose, California, United States, 95199
Overview
Product Manager, Payment Compliance - USDS Responsibilities
As the product owner of USDS Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards. Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs. Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP. Qualifications
Minimum Qualifications:
5+ years of experience in Internet product management, technology, and/or data-related fields, among which at least 5 years in payment/finance risk, anti-fraud, and/or anti-money laundering (AML) domains. Extensive experience in designing and/or developing manual review platforms or case management tools and profound knowledge in anti-fraud, AML manual review processes. Deep understanding in various risk management flows and compliance regulatory requirements in the processes of customer onboarding, risk evaluations, KYC document and biometric verifications, sanction screenings, and suspicious transaction monitoring. Familiar with operational efficiency enhancements and BPO management. Preferred Qualifications:
Excellent understanding in AML and sanctions requirements in global e-commerce, credit loans, and live streaming businesses. Prior working experience in international payment/financial institutions and/or service platform companies is a plus. With industry insights, independently conduct complicated product research and analyses, determine annual product roadmaps, and drive implementations with high quality and high efficiency. Entrepreneurial spirit, able to take initiatives and execution, willing to take great challenges, eager to communicate with cross-functional partners, strong dedication and ownership. About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. The teams within USDS include Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening. Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We foster curiosity, humility, and the drive to make an impact in a rapidly growing tech company. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us. Job Information
Pay Transparency
The base salary range for this position in the selected city is $165,120 - $414,000 annually. Compensation may vary outside of this range depending on factors including qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Package and this role may be eligible for bonuses/incentives and restricted stock units. Benefits may vary by location and include medical, dental, vision, 401(k) with match, parental leave, disability coverage, life insurance, wellbeing benefits, paid holidays, paid sick days, and paid personal time. The Company reserves the right to modify these programs at any time.
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Product Manager, Payment Compliance - USDS Responsibilities
As the product owner of USDS Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards. Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs. Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP. Qualifications
Minimum Qualifications:
5+ years of experience in Internet product management, technology, and/or data-related fields, among which at least 5 years in payment/finance risk, anti-fraud, and/or anti-money laundering (AML) domains. Extensive experience in designing and/or developing manual review platforms or case management tools and profound knowledge in anti-fraud, AML manual review processes. Deep understanding in various risk management flows and compliance regulatory requirements in the processes of customer onboarding, risk evaluations, KYC document and biometric verifications, sanction screenings, and suspicious transaction monitoring. Familiar with operational efficiency enhancements and BPO management. Preferred Qualifications:
Excellent understanding in AML and sanctions requirements in global e-commerce, credit loans, and live streaming businesses. Prior working experience in international payment/financial institutions and/or service platform companies is a plus. With industry insights, independently conduct complicated product research and analyses, determine annual product roadmaps, and drive implementations with high quality and high efficiency. Entrepreneurial spirit, able to take initiatives and execution, willing to take great challenges, eager to communicate with cross-functional partners, strong dedication and ownership. About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. The teams within USDS include Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening. Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We foster curiosity, humility, and the drive to make an impact in a rapidly growing tech company. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us. Job Information
Pay Transparency
The base salary range for this position in the selected city is $165,120 - $414,000 annually. Compensation may vary outside of this range depending on factors including qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Package and this role may be eligible for bonuses/incentives and restricted stock units. Benefits may vary by location and include medical, dental, vision, 401(k) with match, parental leave, disability coverage, life insurance, wellbeing benefits, paid holidays, paid sick days, and paid personal time. The Company reserves the right to modify these programs at any time.
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