Amazon Web Services (AWS)
Infrastructure Delivery Manager
Amazon Web Services (AWS), Chicago, Illinois, United States, 60290
Overview
Infrastructure Delivery Manager role at Amazon Web Services (AWS). We are seeking a proven technical manager with people management experience, strong technical understanding, and the vision to drive the team forward. The successful candidate will establish sustainable processes and standards, drive opportunities to shorten delivery cycles, and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework. The Deployment Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation or data center environment. The role includes growing and developing a regional team, mentoring staff, tracking budgets, providing strategic direction, and proposing technical solutions. The person will be responsible for installing and delivering network equipment and related infrastructure, and for driving low-voltage structured cabling across the AWS platform. Key responsibilities
Prioritize and assign deployment tasks to technicians. Coordinate team resources to deliver project tasks including cross-team support, change management, maintenance windows, and potential off-hour needs. Manage inbound racks and hardware from receiving through on-site deployment milestones. Manage the quality of vendor-installed cabling and associated orders. Apply project management skills, provide coaching, and create internal documentation. Guide, train and educate staff on deployment processes and customer SLAs. Provide weekly and monthly reports supporting MBRs, internal metrics and team goals. Handle project escalations, host weekly staff meetings and cross-functional partnerships. Recruit and train technicians while maintaining appropriate staffing levels. Recommend, document, and oversee AWS policies and procedures. Partner cross-functionally to drive awareness and compliance of AWS safety standards. Basic Qualifications
Bachelor's degree or equivalent combination of education and experience. 5+ years managing a team of technicians or field engineers. 3+ years working in a data center or colocation environment. 3+ years of rack deployment and cable vendor management. 3+ years of working knowledge related to network cabling, optic types, and test equipment. Preferred Qualifications
5+ years leading a team of technicians or field engineers in a colocation environment. Demonstrated experience with optical technologies such as DWDM. Experience building physical connectivity using copper and fiber optic cabling. Developing operational metrics to drive internal team efficiency. Representing your team and technical area of responsibility to senior management. Contribute to the creation and implementation of process improvements. Strong organizational and planning skills, including time management. Broad understanding of colocation/data center infrastructure, installation and cage/room design. Experience with switches, routers, optic types, optical muxes and test equipment. Meets/exceeds Amazon’s leadership principle requirements for this role. Meets/exceeds Amazon’s functional/technical depth and complexity for this role. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application or hiring process, please seek guidance from Amazon’s accommodations resources for more information. If the country or region you are applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year to $227,800/year, depending on location and job-related knowledge, skills, and experience. Amazon is a total compensation company, and depending on the position offered, equity, sign-on payments, and other benefits may be provided as part of a total package. For more information, please visit our workplace benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Infrastructure Delivery Manager role at Amazon Web Services (AWS). We are seeking a proven technical manager with people management experience, strong technical understanding, and the vision to drive the team forward. The successful candidate will establish sustainable processes and standards, drive opportunities to shorten delivery cycles, and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework. The Deployment Manager will manage the implementation and delivery of inbound capacity and equipment in a colocation or data center environment. The role includes growing and developing a regional team, mentoring staff, tracking budgets, providing strategic direction, and proposing technical solutions. The person will be responsible for installing and delivering network equipment and related infrastructure, and for driving low-voltage structured cabling across the AWS platform. Key responsibilities
Prioritize and assign deployment tasks to technicians. Coordinate team resources to deliver project tasks including cross-team support, change management, maintenance windows, and potential off-hour needs. Manage inbound racks and hardware from receiving through on-site deployment milestones. Manage the quality of vendor-installed cabling and associated orders. Apply project management skills, provide coaching, and create internal documentation. Guide, train and educate staff on deployment processes and customer SLAs. Provide weekly and monthly reports supporting MBRs, internal metrics and team goals. Handle project escalations, host weekly staff meetings and cross-functional partnerships. Recruit and train technicians while maintaining appropriate staffing levels. Recommend, document, and oversee AWS policies and procedures. Partner cross-functionally to drive awareness and compliance of AWS safety standards. Basic Qualifications
Bachelor's degree or equivalent combination of education and experience. 5+ years managing a team of technicians or field engineers. 3+ years working in a data center or colocation environment. 3+ years of rack deployment and cable vendor management. 3+ years of working knowledge related to network cabling, optic types, and test equipment. Preferred Qualifications
5+ years leading a team of technicians or field engineers in a colocation environment. Demonstrated experience with optical technologies such as DWDM. Experience building physical connectivity using copper and fiber optic cabling. Developing operational metrics to drive internal team efficiency. Representing your team and technical area of responsibility to senior management. Contribute to the creation and implementation of process improvements. Strong organizational and planning skills, including time management. Broad understanding of colocation/data center infrastructure, installation and cage/room design. Experience with switches, routers, optic types, optical muxes and test equipment. Meets/exceeds Amazon’s leadership principle requirements for this role. Meets/exceeds Amazon’s functional/technical depth and complexity for this role. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application or hiring process, please seek guidance from Amazon’s accommodations resources for more information. If the country or region you are applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,400/year to $227,800/year, depending on location and job-related knowledge, skills, and experience. Amazon is a total compensation company, and depending on the position offered, equity, sign-on payments, and other benefits may be provided as part of a total package. For more information, please visit our workplace benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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