ByteDance
Benefits Operations Program Manager - HR Operations - AMS -SJ
ByteDance, San Jose, California, United States, 95199
Overview
Benefits Operations Program Manager - HR Operations - AMS - SJ Base pay range: $112,640/yr - $220,400/yr Responsibilities
Serve as the owner of the US and Canada LOA Operation processes and employee experience, manage leave and disability related programs (STD, LTD, VDI, WA PFML, etc.), and related policies. Manage the end-to-end LOA program operations and employee experience. Serve as Project Manager for LOA program changes and ensure timely and high-quality implementation. Create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for current and updated benefits. Build, streamline, and implement systems, processes, and tools to improve operational efficiency and employee experience. Continuously evaluate and improve existing programs and deliver short-term and long-term solutions. Ensure LOA data accuracy across platforms (HRIS, Benefits Admin system, and other vendor platforms). Build an effective audit mechanism, identify root causes, and deliver solutions. Ensure compliance with applicable federal, state, and local laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) and company policies. Manage vendors to perform according to company requirements and service level agreements (SLA). Build strong partnerships with vendors and an effective collaboration mechanism to ensure quick response and delivery of results aligned with company standards. Build a data tracking and analysis platform to monitor program performance, provide data insights to HR leadership, and support decision making. Develop, generate, and present reports for analysis and trending; offer insights and recommendations. Work with key stakeholders to improve processes and procedures. Serve as Leave and Disability Subject Matter Expert (SME). Partner with vendors, HRBPs, Business, Employee Relations, and Legal to resolve complex leave and disability issues, manage escalated cases, and provide proactive solutions to the business. Qualifications
Minimum Qualifications: Strong process design, system implementation, and program management experience. Experience in leading data audits and quality control. Payroll and tax experience preferred. Strong knowledge of benefits systems and software (e.g., ADP, Workday, Vanguard, Sedgwick/Absence One or similar). Has strong ownership and the ability to quickly learn and adopt new knowledge and skills, such as US compliance and regulations. Exceptional communication, leadership, and stakeholder management skills. Ability to handle sensitive and confidential information with discretion. Preferred Qualifications: Bachelor’s degree or higher with 5+ years of HR-related experience; ability to work in a fast-moving environment, multi-task, and meet deadlines; strong analytical, problem-solving, flexibility, and interpersonal skills. About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With products including TikTok, Lemon8, CapCut, Pico, Toutiao, Douyin, and Xigua, ByteDance connects people to content and ideas. Why Join ByteDance
Our mission is to inspire creativity and enrich life. We value curiosity, humility, and impact, and foster an "Always Day 1" mindset. We collaborate across global teams to create value for communities and users, and we welcome diverse voices. Reasonable Accommodation
ByteDance provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or an accommodation, please reach out to us via the provided contact channel. Job Information
For Pay Transparency, compensation descriptions in this posting reflect the base salary range and may vary by city, qualifications, skills, and experience. Total compensation may include bonuses/incentives and restricted stock units. Benefits may vary by location and employment type. Employee benefits typically include medical/dental/vision insurance, 401(k) with company match, paid leave, disability coverage, life insurance, wellbeing benefits, and paid time off. The company reserves the right to modify these programs at any time, with or without notice. Los Angeles County (unincorporated) applicants: Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act. We assess criminal history only insofar as it relates to the responsibilities of the role. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries: Technology, Information and Internet New Product Introduction Program Manager Additional roles and locations (e.g., Mountain View, Palo Alto, Sunnyvale) are listed in the job feed and may vary by posting and region.
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Benefits Operations Program Manager - HR Operations - AMS - SJ Base pay range: $112,640/yr - $220,400/yr Responsibilities
Serve as the owner of the US and Canada LOA Operation processes and employee experience, manage leave and disability related programs (STD, LTD, VDI, WA PFML, etc.), and related policies. Manage the end-to-end LOA program operations and employee experience. Serve as Project Manager for LOA program changes and ensure timely and high-quality implementation. Create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for current and updated benefits. Build, streamline, and implement systems, processes, and tools to improve operational efficiency and employee experience. Continuously evaluate and improve existing programs and deliver short-term and long-term solutions. Ensure LOA data accuracy across platforms (HRIS, Benefits Admin system, and other vendor platforms). Build an effective audit mechanism, identify root causes, and deliver solutions. Ensure compliance with applicable federal, state, and local laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) and company policies. Manage vendors to perform according to company requirements and service level agreements (SLA). Build strong partnerships with vendors and an effective collaboration mechanism to ensure quick response and delivery of results aligned with company standards. Build a data tracking and analysis platform to monitor program performance, provide data insights to HR leadership, and support decision making. Develop, generate, and present reports for analysis and trending; offer insights and recommendations. Work with key stakeholders to improve processes and procedures. Serve as Leave and Disability Subject Matter Expert (SME). Partner with vendors, HRBPs, Business, Employee Relations, and Legal to resolve complex leave and disability issues, manage escalated cases, and provide proactive solutions to the business. Qualifications
Minimum Qualifications: Strong process design, system implementation, and program management experience. Experience in leading data audits and quality control. Payroll and tax experience preferred. Strong knowledge of benefits systems and software (e.g., ADP, Workday, Vanguard, Sedgwick/Absence One or similar). Has strong ownership and the ability to quickly learn and adopt new knowledge and skills, such as US compliance and regulations. Exceptional communication, leadership, and stakeholder management skills. Ability to handle sensitive and confidential information with discretion. Preferred Qualifications: Bachelor’s degree or higher with 5+ years of HR-related experience; ability to work in a fast-moving environment, multi-task, and meet deadlines; strong analytical, problem-solving, flexibility, and interpersonal skills. About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With products including TikTok, Lemon8, CapCut, Pico, Toutiao, Douyin, and Xigua, ByteDance connects people to content and ideas. Why Join ByteDance
Our mission is to inspire creativity and enrich life. We value curiosity, humility, and impact, and foster an "Always Day 1" mindset. We collaborate across global teams to create value for communities and users, and we welcome diverse voices. Reasonable Accommodation
ByteDance provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or an accommodation, please reach out to us via the provided contact channel. Job Information
For Pay Transparency, compensation descriptions in this posting reflect the base salary range and may vary by city, qualifications, skills, and experience. Total compensation may include bonuses/incentives and restricted stock units. Benefits may vary by location and employment type. Employee benefits typically include medical/dental/vision insurance, 401(k) with company match, paid leave, disability coverage, life insurance, wellbeing benefits, and paid time off. The company reserves the right to modify these programs at any time, with or without notice. Los Angeles County (unincorporated) applicants: Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act. We assess criminal history only insofar as it relates to the responsibilities of the role. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries: Technology, Information and Internet New Product Introduction Program Manager Additional roles and locations (e.g., Mountain View, Palo Alto, Sunnyvale) are listed in the job feed and may vary by posting and region.
#J-18808-Ljbffr