BNY Mellon
Director, US Head of Client Service, BNY Investments
BNY Mellon, New York, New York, us, 10261
Overview
Director, US Head of Client Service, BNY Investments At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what LifeAtBNY is all about. About BNY Investments: BNY Investments is a division of BNY, one of the world\'s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion in assets under management as of 31st March 2025. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY. We\'re seeking a future team member for the role of Director, US Head of Client Service, to join our BNY Investments team. This role is located in New York, NY, Pittsburgh PA or Boston, MA. Responsibilities
Lead and oversee a multi-team client service/support function, setting strategy and ensuring seamless execution. Design, implement and refine policies, processes and industry best practices to drive exceptional client satisfaction and operational efficiency. Partner with senior business leaders to surface client-service trends, report on key metrics and translate insights into growth opportunities. Resolve the most complex escalations—often involving senior-level contacts—and provide forward-looking recommendations that support future revenue growth. Qualifications
Bachelor\'s degree or equivalent combination of education and experience; MBA preferred 10-15 years of total work experience, including at least 3-5 years in a people-management role Proven track record in a client services or operations environment, with demonstrated ability to lead cross-functional teams Strong analytical and problem-solving skills, with experience using metrics to identify issues and drive process improvements Demonstrated success recruiting, developing and motivating high-performing staff to achieve area goals and objectives Our Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Compensation
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $170,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs. Employment Type
This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.
#J-18808-Ljbffr
Director, US Head of Client Service, BNY Investments At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what LifeAtBNY is all about. About BNY Investments: BNY Investments is a division of BNY, one of the world\'s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion in assets under management as of 31st March 2025. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY. We\'re seeking a future team member for the role of Director, US Head of Client Service, to join our BNY Investments team. This role is located in New York, NY, Pittsburgh PA or Boston, MA. Responsibilities
Lead and oversee a multi-team client service/support function, setting strategy and ensuring seamless execution. Design, implement and refine policies, processes and industry best practices to drive exceptional client satisfaction and operational efficiency. Partner with senior business leaders to surface client-service trends, report on key metrics and translate insights into growth opportunities. Resolve the most complex escalations—often involving senior-level contacts—and provide forward-looking recommendations that support future revenue growth. Qualifications
Bachelor\'s degree or equivalent combination of education and experience; MBA preferred 10-15 years of total work experience, including at least 3-5 years in a people-management role Proven track record in a client services or operations environment, with demonstrated ability to lead cross-functional teams Strong analytical and problem-solving skills, with experience using metrics to identify issues and drive process improvements Demonstrated success recruiting, developing and motivating high-performing staff to achieve area goals and objectives Our Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Compensation
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $170,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs. Employment Type
This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.
#J-18808-Ljbffr