Rentokil Pest Control North America
Technical Service Manager
Rentokil Pest Control North America, Washington, District of Columbia, us, 20022
Overview
We are Rentokil Pest Control North America, part of the Rentokil family of companies, a global leader in Pest Control and related services in more than 90 countries. We are committed to protecting people, enhancing lives, and preserving the planet. Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs. Responsible for developing, and supporting Operations with implementation of best-of-breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, and development of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians. Key Relationships
Regional Directors, Branch Managers, Operations Managers National Account Executives Strategic Account Managers Product & Innovation Managers SHE Regional Managers Service Quality Managers Key Performance Indicators
ESR Rate Claims Rate Escalation Rate Material Usage/FSP Compliance Rate Material Cost Revenue % CVC NPS Customer Retention Colleague Retention Principal Duties and Responsibilities
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution Drives technical improvement to protocols and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention Identifies projects to drive improvements and innovation including people, process, and technology-related projects Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field Recommends projects to drive and incorporates industry-leading practices and develops cutting-edge, best-of-breed practices to enable strong business performance Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input to improve the customer experience Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry Develops publications and presentations to support sales and marketing initiatives Required Experience
Experience Four year college biological science degree in entomology or related sciences is preferred, but not required Board Certified Entomologist (BCE) or ACE preferred A minimum 5 yrs. of related structural pest management experience required 2 years+ of Structural Pest Management field experience 1 year+ management experience required Skills
Strong project management skills Strong change management skills Written and verbal communication skills, including delivery of formal presentations Quantitative and qualitative analytical skills Leadership Traits and Characteristics
Thinks commercially, acts with urgency and competency Excellent communication skills both written and verbal to collaborate with others under time-sensitive conditions Apply excellent leadership, interpersonal, and communication skills, including the ability to troubleshoot problems in a diverse and challenging environment Integrity, self-awareness, respect, empathy, and gratitude Continuous learner with ability to flex their influence while communicating and delegating effectively Ability and desire to listen and learn from colleagues and empower and motivate teams to create and innovate Formal Education, Qualifications or Training
Board Certified Entomologist (BCE) or ACE 2 years+ of Structural Pest Management field experience 1 year+ management experience required Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent Must Be Prepared To
Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or repositioning objects Sitting for long periods of time while using office equipment Fingering and repetitive motions such as movement of wrists, hands and fingers while typing Express or exchange ideas through spoken word clearly and audibly Incumbent Is Required To Have
Close visual acuity for detail-oriented activities at close distances Incumbent Will Be Subject To
Inside working conditions with possible air conditioning/heating variations Base Pay Range
Yearly: $82,800.00 - $126,500.00. Total earnings may vary based on location, skills, education, experience, overtime, incentives, commissions, performance, and route assignment. Why Choose Us
A career with the Rentokil family of companies offers opportunity, rewards high performance, and many roles offer incentives. Full-Time colleagues qualify for the following benefits; Part-Time colleagues may qualify for most benefits after criteria are met. Benefits Highlights
Professional and Personal Growth: multiple avenues to grow your career, training and development programs, tuition reimbursement (FT) Health and Wellness: health benefits including Medical, Dental, Vision, Disability, Life Insurance; benefits start day 1 Savings and Retirement: 401(k) with company matching Work-Life Balance: vacation and sick days, company holidays and floating holidays, health and safety focused culture Rentokil is committed to complying with all Federal, State, and local laws related to employment of qualified individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal. Pay Transparency and privacy rights information may apply. By applying, you consent to receive initial texts from Rentokil systems used in the application process. Message rates may apply.
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We are Rentokil Pest Control North America, part of the Rentokil family of companies, a global leader in Pest Control and related services in more than 90 countries. We are committed to protecting people, enhancing lives, and preserving the planet. Job Summary
Subject matter expert in pest control strategies for specified market segment/s and LOBs. Responsible for developing, and supporting Operations with implementation of best-of-breed service delivery protocols and processes. Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, and development of corrective action plans. Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians. Key Relationships
Regional Directors, Branch Managers, Operations Managers National Account Executives Strategic Account Managers Product & Innovation Managers SHE Regional Managers Service Quality Managers Key Performance Indicators
ESR Rate Claims Rate Escalation Rate Material Usage/FSP Compliance Rate Material Cost Revenue % CVC NPS Customer Retention Colleague Retention Principal Duties and Responsibilities
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met Works collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues Develops action plans and SMART goals to improve service quality. Monitors, coaches, and assists Branch leaders in execution of action plans and issue resolution Drives technical improvement to protocols and service delivery processes to improve customer retention, operational efficiency, financial performance, and colleague retention Identifies projects to drive improvements and innovation including people, process, and technology-related projects Gives input on technical standards and standard operating procedures based on specific expertise to support service delivery excellence in the field Recommends projects to drive and incorporates industry-leading practices and develops cutting-edge, best-of-breed practices to enable strong business performance Advise and support sales teams in business acquisition, building business relationships, and providing continuous improvement input to improve the customer experience Participates in industry and market segment trade associations, conferences and symposiums to advance the state of the industry Develops publications and presentations to support sales and marketing initiatives Required Experience
Experience Four year college biological science degree in entomology or related sciences is preferred, but not required Board Certified Entomologist (BCE) or ACE preferred A minimum 5 yrs. of related structural pest management experience required 2 years+ of Structural Pest Management field experience 1 year+ management experience required Skills
Strong project management skills Strong change management skills Written and verbal communication skills, including delivery of formal presentations Quantitative and qualitative analytical skills Leadership Traits and Characteristics
Thinks commercially, acts with urgency and competency Excellent communication skills both written and verbal to collaborate with others under time-sensitive conditions Apply excellent leadership, interpersonal, and communication skills, including the ability to troubleshoot problems in a diverse and challenging environment Integrity, self-awareness, respect, empathy, and gratitude Continuous learner with ability to flex their influence while communicating and delegating effectively Ability and desire to listen and learn from colleagues and empower and motivate teams to create and innovate Formal Education, Qualifications or Training
Board Certified Entomologist (BCE) or ACE 2 years+ of Structural Pest Management field experience 1 year+ management experience required Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent Must Be Prepared To
Move up to 10 pounds occasionally by lifting, carrying, pushing, pulling, or repositioning objects Sitting for long periods of time while using office equipment Fingering and repetitive motions such as movement of wrists, hands and fingers while typing Express or exchange ideas through spoken word clearly and audibly Incumbent Is Required To Have
Close visual acuity for detail-oriented activities at close distances Incumbent Will Be Subject To
Inside working conditions with possible air conditioning/heating variations Base Pay Range
Yearly: $82,800.00 - $126,500.00. Total earnings may vary based on location, skills, education, experience, overtime, incentives, commissions, performance, and route assignment. Why Choose Us
A career with the Rentokil family of companies offers opportunity, rewards high performance, and many roles offer incentives. Full-Time colleagues qualify for the following benefits; Part-Time colleagues may qualify for most benefits after criteria are met. Benefits Highlights
Professional and Personal Growth: multiple avenues to grow your career, training and development programs, tuition reimbursement (FT) Health and Wellness: health benefits including Medical, Dental, Vision, Disability, Life Insurance; benefits start day 1 Savings and Retirement: 401(k) with company matching Work-Life Balance: vacation and sick days, company holidays and floating holidays, health and safety focused culture Rentokil is committed to complying with all Federal, State, and local laws related to employment of qualified individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal. Pay Transparency and privacy rights information may apply. By applying, you consent to receive initial texts from Rentokil systems used in the application process. Message rates may apply.
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