Rentokil Pest Control North America
Technical Service Manager
Rentokil Pest Control North America, Boston, Massachusetts, us, 02298
Overview
Technical Service Manager at Rentokil Pest Control North America. Reports to Market Technical Director. Primary responsibility is to act as a subject matter expert in pest control strategies for specified market segments and lines of business, supporting Operations with the implementation of service delivery protocols and processes, resolving service quality and customer satisfaction issues, and coaching Operations leaders to develop Technicians. Key Relationships
Regional Directors, Branch Managers, Operations Managers National Account Executives Strategic Account Managers Product & Innovation Managers SHE Regional Managers Service Quality Managers Responsibilities
Proactively monitor service performance against KPIs and collaborate with Operations, National Accounts, and Sales to meet performance thresholds Collaborate with Branch leaders to resolve service quality issues and develop pest management competency across branches and front‑line staff Create action plans and SMART goals to improve service quality; coach Branch leaders on execution and issue resolution Participate in industry trade associations and events to promote industry capability and Rentokil leadership Develop publications and presentations to support sales and marketing initiatives Qualifications
Experience: Four year college biological science degree in entomology or related field preferred but not required Board Certified Entomologist (BCE) or ACE preferred Minimum 5 years of related structural pest management experience 2+ years of Structural Pest Management field experience 1+ years of management experience Skills: Strong project management and change management; written and verbal communication including formal presentations; quantitative and qualitative analytical skills Leadership Traits
Commercial mindset, urgency, and competency Excellent written and verbal communication; ability to troubleshoot in a diverse environment Integrity, self-awareness, respect, empathy, gratitude Continuous learner with ability to influence, delegate, and empower teams Education/Training
BCE or ACE 2+ years structural pest management field experience 1+ year management experience Physical Demands & Working Conditions
The physical demands are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Incumbent Must Be Prepared To
Move up to 10 pounds occasionally Sit for long periods while using office equipment Fingering/repetitive motions; typing and computer use Communicate clearly and receive detailed information orally Incumbent Is Required To Have
Close visual acuity for detail-oriented tasks and computer work Occasional/Work Environment
Inside work conditions; environmental variations Base Pay Range
Yearly: $79,200.00 - $121,000.00 Starting pay within range may vary by location, skills, education, and experience; total earnings may include overtime, incentives, performance, and route assignment where applicable. Why Rentokil
Rentokil offers professional growth, competitive pay, and opportunities to advance within the Rentokil family of companies. Full-Time colleagues receive benefits from day one in many programs. Benefits Highlights
Professional and personal growth opportunities; tuition reimbursement for eligible FT colleagues Health benefits from day one for full-time colleagues 401(k) retirement plan with company matching Paid vacation, sick days, holidays, and flexible work arrangements This company is a Drug Free workplace. Rentokil complies with all applicable laws related to employment of individuals with disabilities. By applying, you consent to receiving texts from Rentokil systems during the application process. Message/data rates may apply.
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Technical Service Manager at Rentokil Pest Control North America. Reports to Market Technical Director. Primary responsibility is to act as a subject matter expert in pest control strategies for specified market segments and lines of business, supporting Operations with the implementation of service delivery protocols and processes, resolving service quality and customer satisfaction issues, and coaching Operations leaders to develop Technicians. Key Relationships
Regional Directors, Branch Managers, Operations Managers National Account Executives Strategic Account Managers Product & Innovation Managers SHE Regional Managers Service Quality Managers Responsibilities
Proactively monitor service performance against KPIs and collaborate with Operations, National Accounts, and Sales to meet performance thresholds Collaborate with Branch leaders to resolve service quality issues and develop pest management competency across branches and front‑line staff Create action plans and SMART goals to improve service quality; coach Branch leaders on execution and issue resolution Participate in industry trade associations and events to promote industry capability and Rentokil leadership Develop publications and presentations to support sales and marketing initiatives Qualifications
Experience: Four year college biological science degree in entomology or related field preferred but not required Board Certified Entomologist (BCE) or ACE preferred Minimum 5 years of related structural pest management experience 2+ years of Structural Pest Management field experience 1+ years of management experience Skills: Strong project management and change management; written and verbal communication including formal presentations; quantitative and qualitative analytical skills Leadership Traits
Commercial mindset, urgency, and competency Excellent written and verbal communication; ability to troubleshoot in a diverse environment Integrity, self-awareness, respect, empathy, gratitude Continuous learner with ability to influence, delegate, and empower teams Education/Training
BCE or ACE 2+ years structural pest management field experience 1+ year management experience Physical Demands & Working Conditions
The physical demands are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Incumbent Must Be Prepared To
Move up to 10 pounds occasionally Sit for long periods while using office equipment Fingering/repetitive motions; typing and computer use Communicate clearly and receive detailed information orally Incumbent Is Required To Have
Close visual acuity for detail-oriented tasks and computer work Occasional/Work Environment
Inside work conditions; environmental variations Base Pay Range
Yearly: $79,200.00 - $121,000.00 Starting pay within range may vary by location, skills, education, and experience; total earnings may include overtime, incentives, performance, and route assignment where applicable. Why Rentokil
Rentokil offers professional growth, competitive pay, and opportunities to advance within the Rentokil family of companies. Full-Time colleagues receive benefits from day one in many programs. Benefits Highlights
Professional and personal growth opportunities; tuition reimbursement for eligible FT colleagues Health benefits from day one for full-time colleagues 401(k) retirement plan with company matching Paid vacation, sick days, holidays, and flexible work arrangements This company is a Drug Free workplace. Rentokil complies with all applicable laws related to employment of individuals with disabilities. By applying, you consent to receiving texts from Rentokil systems during the application process. Message/data rates may apply.
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