TikTok
TikTok Shop - Customer Experience Program Manager
Responsibilities
Optimize compensation strategies provided to buyers after poor experiences to reduce contacts and support trust-building, considering targeted user segments, ROI, and other factors. Collaborate with corporate functional teams to enable the defined compensation capability in the system.
Lead initiatives to foster customer trust by implementing strategies that support user reviews; shape the reviews ecosystem to ensure high trust-building and oversee user reviews governance.
Identify opportunities for trust-recovery within the platform and develop tailored strategies to capitalize on them effectively.
Own quarterly budget planning and spend monitoring. Partner with Finance, Data Science, and other teams on resource allocation and strategic decisions.
Conduct data analysis to understand barriers in the customer experience and define compensation strategy with innovative yet practical plans.
Qualifications
BA/BS degree or equivalent practical experience.
3+ years of related experience in an E-commerce company with understanding of the users\' shopping experience.
Experience in compensation SOP creation and compensation or customer reviews-related projects.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide.
Why Join Us
We aim to inspire creativity, foster curiosity, humility, and impact in a rapidly growing tech environment. Join a diverse, global team focused on delivering meaningful breakthroughs for our users and the company.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and perspectives. We celebrate diverse voices and strive to reflect the communities we reach.
TikTok Accommodation
TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us at https://tinyurl.com/RA-request
Job Information
Compensation: The base salary range for this position in the selected city is $83,600 - $143,556 annually. Compensation may vary based on qualifications, skills, and location. This role may be eligible for bonuses/incentives and restricted stock units. Benefits include medical, dental, vision insurance from day one, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid holidays, sick days, and personal time off. Benefits vary by location.
Notes
Job postings may include location-specific information and may be updated without notice.
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Optimize compensation strategies provided to buyers after poor experiences to reduce contacts and support trust-building, considering targeted user segments, ROI, and other factors. Collaborate with corporate functional teams to enable the defined compensation capability in the system.
Lead initiatives to foster customer trust by implementing strategies that support user reviews; shape the reviews ecosystem to ensure high trust-building and oversee user reviews governance.
Identify opportunities for trust-recovery within the platform and develop tailored strategies to capitalize on them effectively.
Own quarterly budget planning and spend monitoring. Partner with Finance, Data Science, and other teams on resource allocation and strategic decisions.
Conduct data analysis to understand barriers in the customer experience and define compensation strategy with innovative yet practical plans.
Qualifications
BA/BS degree or equivalent practical experience.
3+ years of related experience in an E-commerce company with understanding of the users\' shopping experience.
Experience in compensation SOP creation and compensation or customer reviews-related projects.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple cities worldwide.
Why Join Us
We aim to inspire creativity, foster curiosity, humility, and impact in a rapidly growing tech environment. Join a diverse, global team focused on delivering meaningful breakthroughs for our users and the company.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and perspectives. We celebrate diverse voices and strive to reflect the communities we reach.
TikTok Accommodation
TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us at https://tinyurl.com/RA-request
Job Information
Compensation: The base salary range for this position in the selected city is $83,600 - $143,556 annually. Compensation may vary based on qualifications, skills, and location. This role may be eligible for bonuses/incentives and restricted stock units. Benefits include medical, dental, vision insurance from day one, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid holidays, sick days, and personal time off. Benefits vary by location.
Notes
Job postings may include location-specific information and may be updated without notice.
#J-18808-Ljbffr