TikTok
TikTok Shop - Customer Solutions Engineer, Apps and API
TikTok, Seattle, Washington, us, 98127
Overview
TikTok Shop - Customer Solutions Engineer, Apps and API The e-commerce industry has seen tremendous growth and TikTok aims to deliver a brand-new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. This Customer Solutions Engineer will partner with external clients such as ISVs and merchants to improve their experience with TikTok Shop. They will understand the TikTok Shop platform ecosystem and design integration solutions for varying business scenarios.
Responsibilities
Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios. Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization. Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally. Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs. Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations. Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery. Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.
Qualifications
Minimum Qualifications Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or a related field. 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products. Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture. Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus. Strong business acumen with the ability to translate complex business requirements into practical technical solutions. Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders. Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment. Preferred Qualifications Love content and enjoy shopping. Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple major cities worldwide.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people express themselves, discover, and connect. Our diverse teams create value for communities and drive meaningful impact. We foster curiosity, humility, and an "Always Day 1" mindset to achieve breakthroughs as one team.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.
TikTok Accommodation
TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
Compensation
Description (Annually): The base salary range for this position in the selected city is $121,600 - $232,645. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay may be eligible for additional discretionary bonuses/incentives and restricted stock units. Benefits may vary by location and role. Day-one medical, dental, and vision insurance; 401(k) with company match; paid parental leave; disability and life insurance; wellbeing benefits; and paid time off are included. The company reserves the right to modify benefits programs at any time, with or without notice.
Additional Notes : For Los Angeles County (unincorporated) candidates, qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including fair chance ordinances and acts. Our company evaluates criminal history in relation to job duties and may impact conditional offers.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TikTok.
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TikTok Shop - Customer Solutions Engineer, Apps and API The e-commerce industry has seen tremendous growth and TikTok aims to deliver a brand-new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. This Customer Solutions Engineer will partner with external clients such as ISVs and merchants to improve their experience with TikTok Shop. They will understand the TikTok Shop platform ecosystem and design integration solutions for varying business scenarios.
Responsibilities
Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios. Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization. Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally. Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs. Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations. Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery. Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.
Qualifications
Minimum Qualifications Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or a related field. 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products. Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture. Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus. Strong business acumen with the ability to translate complex business requirements into practical technical solutions. Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders. Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment. Preferred Qualifications Love content and enjoy shopping. Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in multiple major cities worldwide.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product helps people express themselves, discover, and connect. Our diverse teams create value for communities and drive meaningful impact. We foster curiosity, humility, and an "Always Day 1" mindset to achieve breakthroughs as one team.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.
TikTok Accommodation
TikTok provides reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
Compensation
Description (Annually): The base salary range for this position in the selected city is $121,600 - $232,645. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay may be eligible for additional discretionary bonuses/incentives and restricted stock units. Benefits may vary by location and role. Day-one medical, dental, and vision insurance; 401(k) with company match; paid parental leave; disability and life insurance; wellbeing benefits; and paid time off are included. The company reserves the right to modify benefits programs at any time, with or without notice.
Additional Notes : For Los Angeles County (unincorporated) candidates, qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including fair chance ordinances and acts. Our company evaluates criminal history in relation to job duties and may impact conditional offers.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TikTok.
#J-18808-Ljbffr