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Overview
AI is changing how the world communicates — and LILT is leading that transformation. We are on a mission to make the world\'s information accessible to everyone, regardless of language. We use AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower teammates with leading tools, global collaboration, and growth opportunities. Our company virtues— Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 —guide everything we do. We are trusted by Intel, Canva, the U.S. Department of Defense, the U.S. Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we are building a category-defining company in a $50B+ global translation market being redefined by AI.
The Production Team at LILT
LILT\'s Production Team is a global workforce across four continents. We focus on localization and making information accessible to all. The team covers project management, customer onboarding and program management, quality, and talent management, working with some of the world\'s largest organizations.
Working in LILT\'s Production Team gives you access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You\'ll Work Work between dynamic in-office energy (2 days a week) and remote work for the rest of the week. Details about our Careers page are available on the company site.
This position is based out of our Boston or Washington D.C. metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations.
Authorization to work in the US
is a precondition of employment.
What You\'ll Do The Localization Program Manager reports directly to the Senior Director, Production and is responsible for providing successful program management for a portfolio of complex Enterprise accounts. The role implements and maintains service delivery strategies to meet SLAs and desired business outcomes. It drives cross-functional and multi-stakeholder initiatives and collaborates with team members at every level.
Key Responsibilities
Produces competitive and well-reasoned quotations with necessary caveats and assumptions.
In collaboration with Solutions and Product, drives the implementation, testing, and iteration of complex technical production workflows to ensure optimal efficiency.
Demonstrates strong analytical capabilities to monitor and control production team performance against KPIs.
Directs tasks for production resources to meet and exceed KPIs and customer SLAs.
Regularly reports on production metrics, performance against objectives, and trends; addresses shortfalls with cross-functional action plans.
Communicates with client contacts, local colleagues, freelancers, and internal project teams.
Manages production escalations, drives root-cause analysis (RCA) and CAPA to completion.
Conducts post-mortems on key account initiatives and shares results with stakeholders to enable continuous improvement.
Implements processes and workflows; escalates customization requests for consideration.
Demonstrates a deep understanding of all production workflows and processes related to accounts.
Maintains up-to-date plans and documentation for accounts.
Monitors and enforces adherence to correct production procedures.
Leads the account portfolio team and identifies opportunities for training and development.
Works with Revenue and Customer Success to ensure coverage and implementation of customer requirements while focusing on Production-specific SLAs.
Skills and Experience
3+ years’ related experience managing Enterprise-level localization programs for large technology companies.
Experience in risk management, RCA and CAPA procedures for Enterprise programs.
Excellent client-facing and internal communication skills.
Strong organizational skills with meticulous attention to detail and multitasking abilities.
Analytical and organized problem-solving abilities.
Ability to meet deadlines and work under pressure.
Willingness to work PST hours.
Benefits
Compensation: market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
Medical Benefits: medical, dental, and vision insurance; basic life insurance, short-term and long-term disability.
Paid parental leave after 6 months.
Monthly lifestyle benefit stipend via Fringe to customize benefits.
Our Story Our founders, Spence and John, met at Google while working on Google Translate. As researchers at Stanford and Berkeley, they sought to make information accessible to everyone. LILT was born to build something better for enterprise translations. Since 2015, we have focused on advancing machine translation with a cutting-edge research team and human-in-the-loop systems, now incorporating agentic AI.
Our Tech What sets our platform apart:
Brand-aware AI that learns voice, tone, and terminology to ensure translations are accurate and consistent.
Agentic AI workflows that automate the translation process from content ingestion to quality review to publishing.
100+ integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive.
Human-in-the-loop reviews via a global network of professional linguists for high-impact content.
LILT in the News
Featured in The Software Report\'s Top 100 Software Companies
LILT named to the Inc. 5000 List
LILT continues to hold patents powering AI and models in the industry
Check all news on our website
Information collected and processed as part of the application process is subject to LILT\'s Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. We may use AI tools to assist in evaluation, including résumé screening, assessment scoring, and interview analysis. All final hiring decisions are made by people. If you have concerns, require accommodations, or wish to opt-out of AI in our hiring process, contact recruiting@lilt.com.
LILT is an equal opportunity employer. We provide equal opportunity to all individuals regardless of ancestry, physical or mental conditions, veteran or marital status, or other classifications protected by law.
#J-18808-Ljbffr
At LILT, we empower teammates with leading tools, global collaboration, and growth opportunities. Our company virtues— Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 —guide everything we do. We are trusted by Intel, Canva, the U.S. Department of Defense, the U.S. Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we are building a category-defining company in a $50B+ global translation market being redefined by AI.
The Production Team at LILT
LILT\'s Production Team is a global workforce across four continents. We focus on localization and making information accessible to all. The team covers project management, customer onboarding and program management, quality, and talent management, working with some of the world\'s largest organizations.
Working in LILT\'s Production Team gives you access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You\'ll Work Work between dynamic in-office energy (2 days a week) and remote work for the rest of the week. Details about our Careers page are available on the company site.
This position is based out of our Boston or Washington D.C. metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations.
Authorization to work in the US
is a precondition of employment.
What You\'ll Do The Localization Program Manager reports directly to the Senior Director, Production and is responsible for providing successful program management for a portfolio of complex Enterprise accounts. The role implements and maintains service delivery strategies to meet SLAs and desired business outcomes. It drives cross-functional and multi-stakeholder initiatives and collaborates with team members at every level.
Key Responsibilities
Produces competitive and well-reasoned quotations with necessary caveats and assumptions.
In collaboration with Solutions and Product, drives the implementation, testing, and iteration of complex technical production workflows to ensure optimal efficiency.
Demonstrates strong analytical capabilities to monitor and control production team performance against KPIs.
Directs tasks for production resources to meet and exceed KPIs and customer SLAs.
Regularly reports on production metrics, performance against objectives, and trends; addresses shortfalls with cross-functional action plans.
Communicates with client contacts, local colleagues, freelancers, and internal project teams.
Manages production escalations, drives root-cause analysis (RCA) and CAPA to completion.
Conducts post-mortems on key account initiatives and shares results with stakeholders to enable continuous improvement.
Implements processes and workflows; escalates customization requests for consideration.
Demonstrates a deep understanding of all production workflows and processes related to accounts.
Maintains up-to-date plans and documentation for accounts.
Monitors and enforces adherence to correct production procedures.
Leads the account portfolio team and identifies opportunities for training and development.
Works with Revenue and Customer Success to ensure coverage and implementation of customer requirements while focusing on Production-specific SLAs.
Skills and Experience
3+ years’ related experience managing Enterprise-level localization programs for large technology companies.
Experience in risk management, RCA and CAPA procedures for Enterprise programs.
Excellent client-facing and internal communication skills.
Strong organizational skills with meticulous attention to detail and multitasking abilities.
Analytical and organized problem-solving abilities.
Ability to meet deadlines and work under pressure.
Willingness to work PST hours.
Benefits
Compensation: market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
Medical Benefits: medical, dental, and vision insurance; basic life insurance, short-term and long-term disability.
Paid parental leave after 6 months.
Monthly lifestyle benefit stipend via Fringe to customize benefits.
Our Story Our founders, Spence and John, met at Google while working on Google Translate. As researchers at Stanford and Berkeley, they sought to make information accessible to everyone. LILT was born to build something better for enterprise translations. Since 2015, we have focused on advancing machine translation with a cutting-edge research team and human-in-the-loop systems, now incorporating agentic AI.
Our Tech What sets our platform apart:
Brand-aware AI that learns voice, tone, and terminology to ensure translations are accurate and consistent.
Agentic AI workflows that automate the translation process from content ingestion to quality review to publishing.
100+ integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive.
Human-in-the-loop reviews via a global network of professional linguists for high-impact content.
LILT in the News
Featured in The Software Report\'s Top 100 Software Companies
LILT named to the Inc. 5000 List
LILT continues to hold patents powering AI and models in the industry
Check all news on our website
Information collected and processed as part of the application process is subject to LILT\'s Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. We may use AI tools to assist in evaluation, including résumé screening, assessment scoring, and interview analysis. All final hiring decisions are made by people. If you have concerns, require accommodations, or wish to opt-out of AI in our hiring process, contact recruiting@lilt.com.
LILT is an equal opportunity employer. We provide equal opportunity to all individuals regardless of ancestry, physical or mental conditions, veteran or marital status, or other classifications protected by law.
#J-18808-Ljbffr