Sr. Quality Engineer

Job Title: Senior Quality Engineer Shift: 1st Salary: $100k-$120k Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference! Job Purpose and Scope: The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by RW-RFNA and/or Suppliers to maximize customer satisfaction. He or she will also own Customer Complaints Management process for RW-RFNA Opco. Sr. Quality Engineer will champion continuous improvement through use of advanced quality tools, LEAN/ROPEX and other industry leading best practices as appropriate to improve quality of RW-RFNA products and services. This position is based in Chicago but would require travel (at least 25%) within USA and some international. Key Responsibilities and Job Content: Own and manage Claims and Complaints Management System (customer facing and suppliers) and work with various departments to drive root cause and corrective actions to reduce claims Proficient in the use of Quality tools such as 8D problem solving, root cause analysis, quality planning / APQP, FMEA, control plans, MSA, SPC, Tier boards etc. Use LEAN/ROPEX industry leading best practices to solve quality problems and implement effective corrective actions Setup and drive improvement in all key KPIs related to supplier quality Manage and drive supplier meetings and quarterly business reviews and assure closure of actions Assist Quality Manager to upgrade inspections methods, gage calibrations and data analysis Assist Quality Manager to setup and drive improvement in all key KPIs related to product quality and customer satisfaction Lead activities to maintain compliance requirements by agencies such as ICC-ES, UL, InterTek etc. Establish routine internal quality audits as appropriate Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A. Communication of relevant information to the relevant parties and stakeholders What You Bring: Bachelor’s Degree – Engineering and/or Operations Management preferred 5+ years’ experience in quality engineering for engineered products in high volume high mix manufacturing industry, preferably in Building Materials or Automotive industries Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry leading best practices as appropriate Experience dealing with regulatory and testing agencies like UL, ICC-ES, Inter-Tek etc. is highly preferred Experience with customer quality documentation Experience with customer compliance audits and internal QMS audits Experience problem solving complex manufacturing and product issues What We Offer Competitive Salary Generous Benefits - Effective your first day! Comprehensive Medical, Dental and Vision coverage Educational Assistance 401K Match - up to 6% No cost Life and Disability Programs Company provided Personal Protective Equipment Employee Assistance Program (EAP) Fitness reimbursement Work-Life Balance Paid Time Off (PTO) 12 Paid Holidays per year Paid Parental Leave Work Environment & Conditions: Join a clean, safe, and modern facility equipped with cutting-edge technology, advanced machinery, and innovative processes. Safety, cleanliness and employee well-being are at the heart of what we do, supported by comprehensive training programs and protocols. Who we are: Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it. This role is part of our Rockfon business, a division of the ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers. Our Culture and Commitment: We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency. ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Stone wool is a natural, fully recyclable, versatile material that forms the basis of all our businesses. With approximately 12 000 dedicated colleagues in 40 countries and sales in more than 120, we are the world leader in stone wool products. Our employees are the reason we can achieve our goals and adapt to the changing world around us.Whether in an office, sales or factory role, our employees contribute actively to making the worldsafer and more sustainable. Ready to help build a better future for generations to come? Join us and make a difference! http://www.rockwool.com/group/about-us/careers/

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