Voya Financial
Overview
Join to apply for the
Digital AVP - Onboarding
role at
Voya Financial The AVP of Digital Onboarding leads the design and execution of seamless onboarding experiences across Voya’s digital platforms for individuals, employers, and intermediaries. This role ensures customers quickly realize value from digital solutions, reducing friction and accelerating adoption. Responsibilities
Onboarding-Specific Focus
Design guided, frictionless onboarding journeys across products and channels. Partner with engineering and UX to deliver scalable onboarding flows (SSO, automated setup, API-first integrations). Leverage AI and analytics to personalize onboarding experiences and identify friction points. Align onboarding KPIs with business goals (time-to-value, adoption rates, NIGO reduction). Lead cross-functional pods; mentor Product Owners and enablement teams. Shape modular, persona-based onboarding aligned with Voya’s adaptive digital model. Use data insights to refine onboarding strategies, improving satisfaction and retention. Core Product AVP Responsibilities
Customer & Market Insight: Engage regularly with customers and user research teams to uncover pain points and unmet needs. Analyze market trends, competitive landscape, and customer feedback to inform product strategy. Design and execute research plans to validate hypotheses and define customer value. Product Strategy & Vision: Define and communicate a compelling product vision aligned with business goals. Own the product roadmap, ensuring it reflects evolving customer needs and market dynamics. Prioritize features and initiatives based on impact, feasibility, and strategic alignment. Execution & Delivery: Translate product strategy into clear, actionable requirements and user stories. Collaborate with engineering, design, QA, and other stakeholders to deliver high-quality solutions. Define success metrics and track performance against KPIs to ensure product impact. Cross-Functional Leadership: Serve as the voice of the customer across the organization. Partner with UX to validate designs and ensure intuitive user experiences. Work closely with product marketing to support go-to-market efforts and ensure timely release communications. Continuous Improvement: Lead quarterly roadmap reviews to reassess priorities based on customer feedback and business needs. Champion product adoption and gather insights to inform future iterations. Foster a culture of collaboration and knowledge sharing across the product management community. Operational Excellence: Define clear milestones and delivery timelines in collaboration with cross-functional teams. Facilitate backlog grooming, sprint planning, and release readiness activities. Identify and remove blockers to ensure smooth product development cycles. Requirements
10+ years in product management or digital onboarding leadership. Demonstrated experience in designing scalable onboarding journeys for B2C and B2B platforms. Strong understanding of API integrations, SSO, and automation. Experience applying AI/analytics to user experience personalization. Proven leadership of cross-functional pods and mentoring product teams. Compensation
Base salary range:
$166,310 - $207,890 USD . The below annual base salary range reflects the expected hiring range(s) for this position in the listed locations. In addition to base salary, Voya offers incentive opportunities based on role to reward annual performance objectives. Actual compensation offered may vary based on geographic location, experience, education, and other factors. Salaries for part-time roles will be prorated based on hours. Benefits
Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tution reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day Paid volunteer time — 40 hours per calendar year Learn More About Voya Benefits
What We Offer includes the above benefits and additional programs designed to help you and your family be well and stay well. Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Seniority level
Not Applicable Employment type
Full-time Job function
Human Resources Industries Insurance and Financial Services
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Join to apply for the
Digital AVP - Onboarding
role at
Voya Financial The AVP of Digital Onboarding leads the design and execution of seamless onboarding experiences across Voya’s digital platforms for individuals, employers, and intermediaries. This role ensures customers quickly realize value from digital solutions, reducing friction and accelerating adoption. Responsibilities
Onboarding-Specific Focus
Design guided, frictionless onboarding journeys across products and channels. Partner with engineering and UX to deliver scalable onboarding flows (SSO, automated setup, API-first integrations). Leverage AI and analytics to personalize onboarding experiences and identify friction points. Align onboarding KPIs with business goals (time-to-value, adoption rates, NIGO reduction). Lead cross-functional pods; mentor Product Owners and enablement teams. Shape modular, persona-based onboarding aligned with Voya’s adaptive digital model. Use data insights to refine onboarding strategies, improving satisfaction and retention. Core Product AVP Responsibilities
Customer & Market Insight: Engage regularly with customers and user research teams to uncover pain points and unmet needs. Analyze market trends, competitive landscape, and customer feedback to inform product strategy. Design and execute research plans to validate hypotheses and define customer value. Product Strategy & Vision: Define and communicate a compelling product vision aligned with business goals. Own the product roadmap, ensuring it reflects evolving customer needs and market dynamics. Prioritize features and initiatives based on impact, feasibility, and strategic alignment. Execution & Delivery: Translate product strategy into clear, actionable requirements and user stories. Collaborate with engineering, design, QA, and other stakeholders to deliver high-quality solutions. Define success metrics and track performance against KPIs to ensure product impact. Cross-Functional Leadership: Serve as the voice of the customer across the organization. Partner with UX to validate designs and ensure intuitive user experiences. Work closely with product marketing to support go-to-market efforts and ensure timely release communications. Continuous Improvement: Lead quarterly roadmap reviews to reassess priorities based on customer feedback and business needs. Champion product adoption and gather insights to inform future iterations. Foster a culture of collaboration and knowledge sharing across the product management community. Operational Excellence: Define clear milestones and delivery timelines in collaboration with cross-functional teams. Facilitate backlog grooming, sprint planning, and release readiness activities. Identify and remove blockers to ensure smooth product development cycles. Requirements
10+ years in product management or digital onboarding leadership. Demonstrated experience in designing scalable onboarding journeys for B2C and B2B platforms. Strong understanding of API integrations, SSO, and automation. Experience applying AI/analytics to user experience personalization. Proven leadership of cross-functional pods and mentoring product teams. Compensation
Base salary range:
$166,310 - $207,890 USD . The below annual base salary range reflects the expected hiring range(s) for this position in the listed locations. In addition to base salary, Voya offers incentive opportunities based on role to reward annual performance objectives. Actual compensation offered may vary based on geographic location, experience, education, and other factors. Salaries for part-time roles will be prorated based on hours. Benefits
Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tution reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day Paid volunteer time — 40 hours per calendar year Learn More About Voya Benefits
What We Offer includes the above benefits and additional programs designed to help you and your family be well and stay well. Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Seniority level
Not Applicable Employment type
Full-time Job function
Human Resources Industries Insurance and Financial Services
#J-18808-Ljbffr