Voya Financial
Overview
Join to apply for the
Digital AVP - Onboarding
role at
Voya Financial . The AVP of Digital Onboarding leads the design and execution of seamless onboarding experiences across Voya’s digital platforms for individuals, employers, and intermediaries. This role ensures customers quickly realize value from digital solutions, reducing friction and accelerating adoption. Responsibilities
Onboarding-Specific Focus: Design guided, frictionless onboarding journeys across products and channels. Partner with engineering and UX to deliver scalable onboarding flows (SSO, automated setup, API-first integrations). Leverage AI and analytics to personalize onboarding experiences and identify friction points. Align onboarding KPIs with business goals (time-to-value, adoption rates, NIGO reduction). Lead cross-functional pods; mentor Product Owners and enablement teams. Shape modular, persona-based onboarding aligned with Voya’s adaptive digital model. Use data insights to refine onboarding strategies, improving satisfaction and retention. Core Product AVP Responsibilities
Customer & Market Insight: Engage with customers and user research teams to uncover pain points and unmet needs. Analyze market trends, competitive landscape, and feedback to inform product strategy. Design and execute research plans to validate hypotheses and define customer value. Product Strategy & Vision: Define and communicate a compelling product vision aligned with business goals. Own the product roadmap and prioritize features based on impact, feasibility, and strategic alignment. Execution & Delivery: Translate strategy into requirements and user stories. Collaborate with engineering, design, QA, and other stakeholders to deliver high-quality solutions. Define success metrics and track KPIs. Cross-Functional Leadership: Represent the voice of the customer and collaborate with UX and product marketing to support go-to-market efforts. Continuous Improvement: Lead quarterly roadmap reviews and champion product adoption based on feedback. Operational Excellence: Define milestones, facilitate backlog grooming and release readiness, and remove blockers for smooth development cycles. Requirements
10+ years in product management or digital onboarding leadership. Experience in designing scalable onboarding journeys for B2C and B2B platforms. Strong understanding of API integrations, SSO, and automation. Experience applying AI/analytics to user experience personalization. Proven leadership of cross-functional pods and mentoring product teams. Compensation & Benefits
Below is the annual base salary range for this position in the listed locations. In addition to base salary, Voya offers incentive opportunities based on role to reward performance. Actual compensation may vary based on location, experience, education, licensure, and skill level. Salaries for part-time roles will be prorated. $166,310 - $207,890 USD Be Well. Stay Well. Benefits
Voya provides resources to help you thrive physically, financially, socially and emotionally. Benefits include plans and programs designed for you and your family. Health, dental, vision and life insurance plans 401(k) with company match Voya Retirement Plan with employer contribution Tuition reimbursement Paid time off and holidays Paid volunteer time Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information, or any other status protected by law.
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Join to apply for the
Digital AVP - Onboarding
role at
Voya Financial . The AVP of Digital Onboarding leads the design and execution of seamless onboarding experiences across Voya’s digital platforms for individuals, employers, and intermediaries. This role ensures customers quickly realize value from digital solutions, reducing friction and accelerating adoption. Responsibilities
Onboarding-Specific Focus: Design guided, frictionless onboarding journeys across products and channels. Partner with engineering and UX to deliver scalable onboarding flows (SSO, automated setup, API-first integrations). Leverage AI and analytics to personalize onboarding experiences and identify friction points. Align onboarding KPIs with business goals (time-to-value, adoption rates, NIGO reduction). Lead cross-functional pods; mentor Product Owners and enablement teams. Shape modular, persona-based onboarding aligned with Voya’s adaptive digital model. Use data insights to refine onboarding strategies, improving satisfaction and retention. Core Product AVP Responsibilities
Customer & Market Insight: Engage with customers and user research teams to uncover pain points and unmet needs. Analyze market trends, competitive landscape, and feedback to inform product strategy. Design and execute research plans to validate hypotheses and define customer value. Product Strategy & Vision: Define and communicate a compelling product vision aligned with business goals. Own the product roadmap and prioritize features based on impact, feasibility, and strategic alignment. Execution & Delivery: Translate strategy into requirements and user stories. Collaborate with engineering, design, QA, and other stakeholders to deliver high-quality solutions. Define success metrics and track KPIs. Cross-Functional Leadership: Represent the voice of the customer and collaborate with UX and product marketing to support go-to-market efforts. Continuous Improvement: Lead quarterly roadmap reviews and champion product adoption based on feedback. Operational Excellence: Define milestones, facilitate backlog grooming and release readiness, and remove blockers for smooth development cycles. Requirements
10+ years in product management or digital onboarding leadership. Experience in designing scalable onboarding journeys for B2C and B2B platforms. Strong understanding of API integrations, SSO, and automation. Experience applying AI/analytics to user experience personalization. Proven leadership of cross-functional pods and mentoring product teams. Compensation & Benefits
Below is the annual base salary range for this position in the listed locations. In addition to base salary, Voya offers incentive opportunities based on role to reward performance. Actual compensation may vary based on location, experience, education, licensure, and skill level. Salaries for part-time roles will be prorated. $166,310 - $207,890 USD Be Well. Stay Well. Benefits
Voya provides resources to help you thrive physically, financially, socially and emotionally. Benefits include plans and programs designed for you and your family. Health, dental, vision and life insurance plans 401(k) with company match Voya Retirement Plan with employer contribution Tuition reimbursement Paid time off and holidays Paid volunteer time Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, marital status, sexual orientation, gender identity, genetic information, or any other status protected by law.
#J-18808-Ljbffr