athenahealth
Overview
Customer Success Manager, Enterprise Payer role at athenahealth. Join to apply for the Customer Success Manager, Enterprise Payer role at athenahealth. Job Responsibilities
Ensure customer satisfaction and retention within assigned book of accounts Effectively network and build trusting relationships with client operational leadership including coordinating business review meetings with clients to maintain strategic alignment on business goals and plans to achieve them Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer Work with your leadership to tailor a long-term success plan for each client that aligns with their business goals and coordinate appropriate internal domain experts Assess and prioritize issues that may lead to client attrition risk leveraging internal domain expertise to ensure a strong mitigation plan is in place Collaborate with, learn from, and teach fellow CSMs and extended team members to deliver ongoing improvement in athena’s ability to drive customer success Typical Qualifications
Bachelor’s degree preferred 3-4 years of professional experience, including working knowledge in healthcare quality programs, risk adjustment, claims, clinical data exchange or EMR in a sales, service, or operations role Strong interpersonal skills Strong working knowledge of Salesforce and Gainsight is a plus About Athenahealth
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role will be based remotely or in any of our U.S offices. Our Culture: At athenahealth, our employees are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that our strength comes from supporting each other and leveraging our specialized skills. Our Perks: Health & financial benefits, commuter support, collaborative workspaces and dog-friendly offices, among others. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Customer Success Manager, Enterprise Payer role at athenahealth. Join to apply for the Customer Success Manager, Enterprise Payer role at athenahealth. Job Responsibilities
Ensure customer satisfaction and retention within assigned book of accounts Effectively network and build trusting relationships with client operational leadership including coordinating business review meetings with clients to maintain strategic alignment on business goals and plans to achieve them Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer Work with your leadership to tailor a long-term success plan for each client that aligns with their business goals and coordinate appropriate internal domain experts Assess and prioritize issues that may lead to client attrition risk leveraging internal domain expertise to ensure a strong mitigation plan is in place Collaborate with, learn from, and teach fellow CSMs and extended team members to deliver ongoing improvement in athena’s ability to drive customer success Typical Qualifications
Bachelor’s degree preferred 3-4 years of professional experience, including working knowledge in healthcare quality programs, risk adjustment, claims, clinical data exchange or EMR in a sales, service, or operations role Strong interpersonal skills Strong working knowledge of Salesforce and Gainsight is a plus About Athenahealth
Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location: This role will be based remotely or in any of our U.S offices. Our Culture: At athenahealth, our employees are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that our strength comes from supporting each other and leveraging our specialized skills. Our Perks: Health & financial benefits, commuter support, collaborative workspaces and dog-friendly offices, among others. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr