City of San Diego
Compliance and Metering Manager
City of San Diego, San Diego, California, United States, 92189
Overview
Compliance and Metering Manager positions manage field and business operations which includes management of the following: resolving issues with customers related to utility usage and metering through subordinate supervisors and field staff; investigating water theft through subordinate Code Compliance Officer positions; managing units responsible for conducting service termination/restoration and following-up on customer complaints regarding service and recommending resolutions; mediating billing rate disputes; conducting organizational analysis, business process review, efficiency and reengineering efforts; supervising the work of professional, field and administrative staff; overseeing the Department's Advanced Metering Infrastructure (AMI) program; and performing other duties as assigned. Note:
Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
Responsibilities
Resolve issues with customers related to utility usage and metering through subordinate supervisors and field staff.
Investigate water theft through subordinate Code Compliance Officer positions.
Manage units responsible for service termination/restoration and follow up on customer complaints regarding service, and recommend resolutions.
Mediating billing rate disputes.
Conduct organizational analysis, business process review, efficiency and reengineering efforts; supervise the work of professional, field and administrative staff.
Oversee the Department's Advanced Metering Infrastructure (AMI) program.
Perform other duties as assigned.
Qualifications Education : Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).
Additional qualifying professional-level experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.
Experience : Five years of full-time experience performing field service operations in a government agency or utility (such as water, sewer, gas, electric, telephone or television services).
Qualifying experience must include responsibility for code or regulatory compliance, termination/restoration of service, metering of service usage, Advanced Metering Infrastructure (AMI) implementation/operations and/or field investigations related to customer service.
Three years of the qualifying experience MUST include supervisory or managerial level oversight of subordinate staff; one year of which must have included conducting operational studies, developing operational policies and procedures and formulating program efficiency and effectiveness measures and/or recommendations.
City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.
License : A valid California Class C Driver License is required at the time of hire.
Required Documents
Proof of degree/transcripts, if utilized to meet the minimum requirements.
For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.
Notes on Application : Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax or to the Employment Information Center. Include your name and the title of the position for which you are applying. Responses in supplemental questions will be reviewed by an automated evaluation system. Successful candidates will be placed on a list to fill position vacancies during the next six months. For each vacancy, only those candidates with the most appropriate qualifications will be contacted for an interview.
Pre-Employment Pre-Employment Requirements : Employment offers are conditional pending the results of all screening processes applicable to this position, which may include: confirmation of citizenship or legal right to work in the United States; pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the FBI and the California DOJ for a conviction record report. Some positions may require additional screening processes, including a polygraph and/or background investigation. A positive test result or misrepresentation may disqualify or terminate employment. The City of San Diego is not obligated to offer employment. Notify the Personnel Department of any change in name, address, email, or phone number to avoid missed opportunities.
Rev. 5 - September 12, 2025 (New Recruitment Date)
#J-18808-Ljbffr
Compliance and Metering Manager positions manage field and business operations which includes management of the following: resolving issues with customers related to utility usage and metering through subordinate supervisors and field staff; investigating water theft through subordinate Code Compliance Officer positions; managing units responsible for conducting service termination/restoration and following-up on customer complaints regarding service and recommending resolutions; mediating billing rate disputes; conducting organizational analysis, business process review, efficiency and reengineering efforts; supervising the work of professional, field and administrative staff; overseeing the Department's Advanced Metering Infrastructure (AMI) program; and performing other duties as assigned. Note:
Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
Responsibilities
Resolve issues with customers related to utility usage and metering through subordinate supervisors and field staff.
Investigate water theft through subordinate Code Compliance Officer positions.
Manage units responsible for service termination/restoration and follow up on customer complaints regarding service, and recommend resolutions.
Mediating billing rate disputes.
Conduct organizational analysis, business process review, efficiency and reengineering efforts; supervise the work of professional, field and administrative staff.
Oversee the Department's Advanced Metering Infrastructure (AMI) program.
Perform other duties as assigned.
Qualifications Education : Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).
Additional qualifying professional-level experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.
Experience : Five years of full-time experience performing field service operations in a government agency or utility (such as water, sewer, gas, electric, telephone or television services).
Qualifying experience must include responsibility for code or regulatory compliance, termination/restoration of service, metering of service usage, Advanced Metering Infrastructure (AMI) implementation/operations and/or field investigations related to customer service.
Three years of the qualifying experience MUST include supervisory or managerial level oversight of subordinate staff; one year of which must have included conducting operational studies, developing operational policies and procedures and formulating program efficiency and effectiveness measures and/or recommendations.
City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.
License : A valid California Class C Driver License is required at the time of hire.
Required Documents
Proof of degree/transcripts, if utilized to meet the minimum requirements.
For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.
Notes on Application : Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax or to the Employment Information Center. Include your name and the title of the position for which you are applying. Responses in supplemental questions will be reviewed by an automated evaluation system. Successful candidates will be placed on a list to fill position vacancies during the next six months. For each vacancy, only those candidates with the most appropriate qualifications will be contacted for an interview.
Pre-Employment Pre-Employment Requirements : Employment offers are conditional pending the results of all screening processes applicable to this position, which may include: confirmation of citizenship or legal right to work in the United States; pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the FBI and the California DOJ for a conviction record report. Some positions may require additional screening processes, including a polygraph and/or background investigation. A positive test result or misrepresentation may disqualify or terminate employment. The City of San Diego is not obligated to offer employment. Notify the Personnel Department of any change in name, address, email, or phone number to avoid missed opportunities.
Rev. 5 - September 12, 2025 (New Recruitment Date)
#J-18808-Ljbffr