Ping Identity
Overview
At Ping Identity, we believe in making digital experiences both secure and seamless for all users. We are seeking a dynamic Product Management Director to lead the strategy, development, and lifecycle management of our Professional Services, Customer Success, and Support offerings. This role will define and evolve our services portfolio, ensuring our offerings drive measurable customer value, are scalable, profitable, and aligned to customer needs across their Ping Identity journey. Responsibilities
You will bring a strong product mindset to services innovation, leveraging AI, cloud, and human expertise to deliver differentiated experiences for our customers. You will work cross-functionally with Sales, Engineering, Marketing, Finance, and Global Services teams to impact customer outcomes, revenue growth, and operational scalability. Define, evolve, and manage the services and success offering portfolio (Professional Services, Customer Success, and Support), ensuring clear value propositions and alignment to customer journey stages. Collaborate with stakeholders to simplify the plan portfolio, communicate the value of the plans, and build a roadmap that delivers strong customer success. Offering Development: design innovative, scalable, and profitable service offerings, combining digital tools, AI-driven experiences, and expert services. Leverage pricing strategies that balance margin delivery with customer value. Cross-functional Collaboration: integrate offerings into go-to-market strategies with Sales, Pre-Sales, Customer Success, Product Management, and Marketing. Interface with other services or products in the portfolio to ensure cohesive offerings. Metrics-Driven Management: build frameworks for offer adoption, attach rates, profitability, NPS/CSAT scores, and customer outcomes. Customer-Centric Design: incorporate feedback, market research, and competitive insights into offering design and lifecycle management. Identify customer needs and develop use-cases to drive plan improvements and new success offerings. AI and Automation Integration: embed AI, automation, and telemetry into services to enhance customer experience and operational efficiency. Field Enablement: develop enablement programs and sales tools to support offering adoption and sales success. Provide support to field sales/pre-sales during pursuits, positioning and communicating success offerings, and responding to related questions. Collaborate with field teams to ensure field innovations are reflected in the success portfolio. Lifecycle Management: own the complete lifecycle of offerings—from launch to evolution to sunsetting—with a focus on innovation, ROI, and continuous improvement. Executive Collaboration: engage with executive leadership and key customers to align services strategy with business priorities. Qualifications
10+ years of experience in Product Management, Customer Success, Professional Services, or Support roles. Proven track record of designing, launching, and managing service or success offerings at scale for SaaS or enterprise software companies. Experience managing portfolios with both digital and human-delivered service elements. Compensation
USA: $170,000 to $188,000. Final compensation will be determined by factors such as knowledge, skills, and abilities. In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Generous PTO & Holiday Schedule Progressive Healthcare Options Retirement Programs Education reimbursement Commuter Offset (Specific locations) Equal Opportunity
Ping Identity is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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At Ping Identity, we believe in making digital experiences both secure and seamless for all users. We are seeking a dynamic Product Management Director to lead the strategy, development, and lifecycle management of our Professional Services, Customer Success, and Support offerings. This role will define and evolve our services portfolio, ensuring our offerings drive measurable customer value, are scalable, profitable, and aligned to customer needs across their Ping Identity journey. Responsibilities
You will bring a strong product mindset to services innovation, leveraging AI, cloud, and human expertise to deliver differentiated experiences for our customers. You will work cross-functionally with Sales, Engineering, Marketing, Finance, and Global Services teams to impact customer outcomes, revenue growth, and operational scalability. Define, evolve, and manage the services and success offering portfolio (Professional Services, Customer Success, and Support), ensuring clear value propositions and alignment to customer journey stages. Collaborate with stakeholders to simplify the plan portfolio, communicate the value of the plans, and build a roadmap that delivers strong customer success. Offering Development: design innovative, scalable, and profitable service offerings, combining digital tools, AI-driven experiences, and expert services. Leverage pricing strategies that balance margin delivery with customer value. Cross-functional Collaboration: integrate offerings into go-to-market strategies with Sales, Pre-Sales, Customer Success, Product Management, and Marketing. Interface with other services or products in the portfolio to ensure cohesive offerings. Metrics-Driven Management: build frameworks for offer adoption, attach rates, profitability, NPS/CSAT scores, and customer outcomes. Customer-Centric Design: incorporate feedback, market research, and competitive insights into offering design and lifecycle management. Identify customer needs and develop use-cases to drive plan improvements and new success offerings. AI and Automation Integration: embed AI, automation, and telemetry into services to enhance customer experience and operational efficiency. Field Enablement: develop enablement programs and sales tools to support offering adoption and sales success. Provide support to field sales/pre-sales during pursuits, positioning and communicating success offerings, and responding to related questions. Collaborate with field teams to ensure field innovations are reflected in the success portfolio. Lifecycle Management: own the complete lifecycle of offerings—from launch to evolution to sunsetting—with a focus on innovation, ROI, and continuous improvement. Executive Collaboration: engage with executive leadership and key customers to align services strategy with business priorities. Qualifications
10+ years of experience in Product Management, Customer Success, Professional Services, or Support roles. Proven track record of designing, launching, and managing service or success offerings at scale for SaaS or enterprise software companies. Experience managing portfolios with both digital and human-delivered service elements. Compensation
USA: $170,000 to $188,000. Final compensation will be determined by factors such as knowledge, skills, and abilities. In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Generous PTO & Holiday Schedule Progressive Healthcare Options Retirement Programs Education reimbursement Commuter Offset (Specific locations) Equal Opportunity
Ping Identity is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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