Kohl's
Director, Organizational Effectiveness & Change Strategy
Kohl's, Menomonee Falls, Wisconsin, United States, 53051
About the Role
In this role you will serve as a key architect in shaping and accelerating our transformation, ensuring our organization is aligned, adaptive, and equipped for the future in partnership with HR Leadership, HR Business Partners and key strategic partners. You will lead organizational design efforts, enabling complex change at scale, and building future-forward workforce strategies - especially as AI and automation reshape retail work.
What Youll Do
Develop a consistent approach to org design (function redesign, span-of-control, structural assessments) and partner with HRBPs on execution
Conduct research and benchmarking to inform organizational design and effectiveness strategies
Partner with leaders to design operating models aligned to Kohls strategic pillars, clarifying roles, capabilities, governance, and decision rights
Facilitate discussions to ensure organizational alignment and optimization
Partner with People Analytics to define KPIs, dashboards, and reports to monitor org effectiveness and identify areas for improvement
Build the enterprise change model and methodology- including change roadmaps, impact assessments, stakeholder engagement strategies, common language, communication and leadership activation plans
Lead the people side of critical enterprise transformations (tech, digital, AI, pillar initiatives) with structured change strategies and roadmaps
Build methodologies and partner with Strategy and Internal Comms to deliver consistent messaging, tools, and learning solutions that drive engagement and adoption
Create workforce planning models, close skill gaps (including AI-driven needs), and drive reskilling, upskilling, and talent mobility initiatives
Serve as a trusted advisor to HR and business executives, translating goals into people strategies and leading complex programs with clarity and focus
Additional tasks may be assigned
What Skills You Have Required Bachelors degree in Organizational Development, HR, Business, or a related field
Prosci or similar Change Management certification
10+ years of experience in organizational effectiveness, change management, HR strategy, or transformation roles
Proven experience leading enterprise change and org design projects within large, matrixed environments
Expertise in operating model transformation, capability building, and change leadership
Executive presence, facilitation expertise, and strong consulting acumen
Preferred Masters degree (e.g., MBA, MSOD, IO Psychology)
Experience working in retail, consumer, or technology-driven environments
Familiarity with org network analysis (ONA), strategic workforce planning tools, or AI impact modeling
Six Sigma certification
Conduct research and benchmarking to inform organizational design and effectiveness strategies
Partner with leaders to design operating models aligned to Kohls strategic pillars, clarifying roles, capabilities, governance, and decision rights
Facilitate discussions to ensure organizational alignment and optimization
Partner with People Analytics to define KPIs, dashboards, and reports to monitor org effectiveness and identify areas for improvement
Build the enterprise change model and methodology- including change roadmaps, impact assessments, stakeholder engagement strategies, common language, communication and leadership activation plans
Lead the people side of critical enterprise transformations (tech, digital, AI, pillar initiatives) with structured change strategies and roadmaps
Build methodologies and partner with Strategy and Internal Comms to deliver consistent messaging, tools, and learning solutions that drive engagement and adoption
Create workforce planning models, close skill gaps (including AI-driven needs), and drive reskilling, upskilling, and talent mobility initiatives
Serve as a trusted advisor to HR and business executives, translating goals into people strategies and leading complex programs with clarity and focus
Additional tasks may be assigned
What Skills You Have Required Bachelors degree in Organizational Development, HR, Business, or a related field
Prosci or similar Change Management certification
10+ years of experience in organizational effectiveness, change management, HR strategy, or transformation roles
Proven experience leading enterprise change and org design projects within large, matrixed environments
Expertise in operating model transformation, capability building, and change leadership
Executive presence, facilitation expertise, and strong consulting acumen
Preferred Masters degree (e.g., MBA, MSOD, IO Psychology)
Experience working in retail, consumer, or technology-driven environments
Familiarity with org network analysis (ONA), strategic workforce planning tools, or AI impact modeling
Six Sigma certification