Qode
Client: Utilities Company
Term: Contract 6-months - 10/20/2025 - 4/24/2026
Pay: $25-$26/Hr
Work Authorization: MUST be USC or GC
Location: On Site North Tampa
Scope:
This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
Education: Required: High School Diploma or equivalent Preferred: Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science Licenses/Certifications:
Required: Valid Driver's License Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience Experience:
Required 3 years, but prefer 6 years of customer & IT support experience Experience with end user computers and peripherals installation, troubleshooting and configuration of hardware and software; Experience processing of warranty repairs and replacements General knowledge of Microsoft Office applications and Windows operating systems Ability to analyze and repair hardware related issues on desktop and laptop computers Responsibilities:
Provides on-site, remote, and phone support for business partners (IT customers) Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure) Creates support documentation for staff on how to properly use, fix, and remedy software or devices Communicates and conducts self as a professional customer service representative Organize, maintain, and track equipment and parts for equipment repair and replacement
Term: Contract 6-months - 10/20/2025 - 4/24/2026
Pay: $25-$26/Hr
Work Authorization: MUST be USC or GC
Location: On Site North Tampa
Scope:
This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
Education: Required: High School Diploma or equivalent Preferred: Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science Licenses/Certifications:
Required: Valid Driver's License Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience Experience:
Required 3 years, but prefer 6 years of customer & IT support experience Experience with end user computers and peripherals installation, troubleshooting and configuration of hardware and software; Experience processing of warranty repairs and replacements General knowledge of Microsoft Office applications and Windows operating systems Ability to analyze and repair hardware related issues on desktop and laptop computers Responsibilities:
Provides on-site, remote, and phone support for business partners (IT customers) Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure) Creates support documentation for staff on how to properly use, fix, and remedy software or devices Communicates and conducts self as a professional customer service representative Organize, maintain, and track equipment and parts for equipment repair and replacement