The Salvation Army USA Central Territory
Director, Strategic Planning and Quality Assurance
The Salvation Army USA Central Territory, Chicago, Illinois, United States, 60290
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Divisional Headquarters
JOB DESCRIPTION
JOB TITLE:
Director, Strategic Planning and Quality Assurance
LOCATION/DEPT: Social Services
REPORTS TO (TITLE):
Divisional Social Service Director
FLSA CATEGORY:
Exempt
STATUS TYPE:
RFT
PAY GRADE:
210
PAY RANGE:
$84,898-$104,000
WHO WE ARE:
At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.
JOB SUMMARY:
This position serves to support the Program Directors, Corps Officers and Divisional Social Service Department by ensuring that all programs within the division operate effectively, are aligned with the mission of The Salvation Army, adhere to the best practices in service delivery, and in compliance with government contracting agencies and private funding sources. The Director, Strategic Planning and Quality Assurance assists with coordination and development of internal program policies and quality improvement programs to assure excellence in the provision of services including compliance with certification and accreditation standards. This position provides oversight and guidance in assessing field operations, improving internal monitoring systems, and supporting divisional programs to maximize their impact on communities served. The role integrates programmatic compliance with strategic development, fostering healthy teams, systems, and partnerships.
OUTCOMES:
The Director, Strategic Planning and Quality Assurance will monitor and support Salvation Army relationships with government agencies and other entities who fund or regulate Salvation Army Programs. The position will assist programs to comply with Salvation Army policies and standards and external licensing and accreditation criteria. This position will work closely with appropriate resources at Divisional Headquarters including Finance and Social Service departments to provide necessary information to programs in the Division. The position will maintain a repository of all funding, regulatory and accreditation applications, awards and mandated performance criteria. This position also ensures that Salvation Army programs follow all grant and contractual performance and reporting requirements.
Assess and enhance the effectiveness of divisional social service programs and contracts.
Establish, manage, and improve internal systems for monitoring and supporting programs.
Support program compliance and capacity-building for grant-funded programs and personnel.
Facilitate strategic coordination through the Divisional Mission and Program Council (DMPC).
Develop and implement best-practice processes for program assessments and audits.
Review current program policies and procedures to ensure that programs are meeting the quality assurance standards of The Salvation Army, accrediting agency and the compliance requirements outlined in government agency, foundation grant and independent contracts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the integration of government contract related responsibilities with all applicable program and DHQ staff.
Assist program staff as requested in cultivating or developing relationships with funding agencies key staff and the identification of new grant opportunities.
Social Service Reviews and Audits
Facilitate programmatic reviews and audits, including:
Territorial, Divisional & POH SS Reviews
POH Reviews
State Audits (financial and programmatic)
CARF Accreditation
DCFS Accreditation
Other Accrediting Bodies
Develop a network of peer reviewers for program evaluations (i.e., Divisional Basic Social Services Evaluations in each location, every two years).
Assist corps and programs to prepare for program evaluations upon
Utilize findings from audits and reviews to drive improvements through internal systems (DMPC, DFB, POH Steering Committee, etc.).
Provide ongoing consultation and training to corps and program directors in program quality assurance (coaches, supports and audits the quality of program services).
Implement action steps based on review findings to improve program effectiveness.
Program Compliance & Capacity Building
Maintain divisional systems for reviewing programmatic and financial effectiveness of grant-funded programs.
Develop structured training and support systems for grant-funded program directors and staff.
Ensure program leaders have the necessary tools and knowledge to manage compliance, operations, finances, personnel, and strategic planning.
Work in collaboration with finance and advancement teams to ensure long-term sustainability of programs.
Internal Standards & Curriculum Development
Establish minimum competency standards for program operations at all levels.
Develop and maintain a structured approach to onboarding, training, and tracking personnel progress.
Facilitate capacity development programs for:
Reviewers
Program Directors
Managers
Committee Leads
Interns
Caseworkers
Lead curriculum development efforts for training and professional development initiatives.
Internship Program Management
Develop and implement a structured Divisional Internship Program.
Establish and maintain strong partnerships with higher education institutions across the North and Central Illinois Division.
Develop training curricula for interns in key areas such as CCP, SFH, Homeless Training Institute, and POH.
Build and support a network of qualified supervisors throughout the division.
Implement tracking systems for intern progress and establish clear field-readiness guidelines.
Conduct post-internship exit surveys and assess program effectiveness.
Automate internship processes to the greatest extent possible.
Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.
Other duties and projects as assigned.
REPORTING RELATIONSHIPS:
The Director, Strategic Planning and Quality Assurance reports to the Divisional Social Service Director. The position works closely with the Executive Director of Finance, Program Directors, Corps Officers and relevant Divisional Headquarters staff. This role represents The Salvation Army in interactions with internal and external stakeholders.
PERFORMANCE MEASUREMENTS:
The Director for Strategic Planning and Quality Assurance will be evaluated on the following:
Effectiveness of program assessment and compliance systems.
Impact and efficiency of DMPC coordination and strategic initiatives.
Quality and consistency of social service program reviews and audits.
Development and implementation of competency standards and training programs.
Strength and growth of the Divisional Internship Program.
Timeliness, effectiveness, and accuracy of all tasks performed.
EDUCATION/EXPERIENCE:
Master's degree in behavioral science, public administration, social work or related field, from an accredited
Minimum of 5 years' experience in program compliance, accreditation and quality assurance planning.
Demonstrated ability to develop and manage systems for monitoring program effectiveness.
Strong experience in training and professional development.
Proven ability to manage multiple projects and deadlines.
Compliance with The Salvation Army Social Services Code of
Valid Driver's license/MVR
COMPENTENCIES:
Commitment to the mission of The Salvation
Excellent communication (both verbal and written) and interpersonal
Strong analytical and problem-solving skills.
Strong leadership, team building, and conflict management skills.
Ability to assess and improve existing processes and systems.
Proficiency in data management and process automation.
Ability to work with confidential information and exercise sound judgment.
Uses diplomacy and good
Demonstrated ability to use initiative and be a self-starter
A high degree of attention to detail, procedures, processes and
An ability to manage projects, priorities, and programs in a constantly changing
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
An ability to work with confidential documents.
A communication and management style that exhibits the principles and values of The Salvation Army as well as fosters team relationships and effectively communicates
An ability to assess and improve existing systems or
POSITION LIMITATIONS:
The Director, Strategic Planning and Quality Assurance will only commit Army resources that have been allocated or approved.
Will keep the Social Service Director, Executive Director of Finance and Social Service Program Directors informed on all critical issues.
Will adhere to all Salvation Army policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Contract Compliance and Quality Assurance Manager is required to do light to moderate physical work and must be able to lift 10-15 pounds.
Regularly use of standard office equipment and personal computer.
Typical office environment with a low noise
Travel required to Salvation Army Program sites and make occasional presentations to relevant audiences.
NORTH & CENTRAL ILLINOIS DIVISION
Divisional Headquarters
JOB DESCRIPTION
JOB TITLE:
Director, Strategic Planning and Quality Assurance
LOCATION/DEPT: Social Services
REPORTS TO (TITLE):
Divisional Social Service Director
FLSA CATEGORY:
Exempt
STATUS TYPE:
RFT
PAY GRADE:
210
PAY RANGE:
$84,898-$104,000
WHO WE ARE:
At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.
JOB SUMMARY:
This position serves to support the Program Directors, Corps Officers and Divisional Social Service Department by ensuring that all programs within the division operate effectively, are aligned with the mission of The Salvation Army, adhere to the best practices in service delivery, and in compliance with government contracting agencies and private funding sources. The Director, Strategic Planning and Quality Assurance assists with coordination and development of internal program policies and quality improvement programs to assure excellence in the provision of services including compliance with certification and accreditation standards. This position provides oversight and guidance in assessing field operations, improving internal monitoring systems, and supporting divisional programs to maximize their impact on communities served. The role integrates programmatic compliance with strategic development, fostering healthy teams, systems, and partnerships.
OUTCOMES:
The Director, Strategic Planning and Quality Assurance will monitor and support Salvation Army relationships with government agencies and other entities who fund or regulate Salvation Army Programs. The position will assist programs to comply with Salvation Army policies and standards and external licensing and accreditation criteria. This position will work closely with appropriate resources at Divisional Headquarters including Finance and Social Service departments to provide necessary information to programs in the Division. The position will maintain a repository of all funding, regulatory and accreditation applications, awards and mandated performance criteria. This position also ensures that Salvation Army programs follow all grant and contractual performance and reporting requirements.
Assess and enhance the effectiveness of divisional social service programs and contracts.
Establish, manage, and improve internal systems for monitoring and supporting programs.
Support program compliance and capacity-building for grant-funded programs and personnel.
Facilitate strategic coordination through the Divisional Mission and Program Council (DMPC).
Develop and implement best-practice processes for program assessments and audits.
Review current program policies and procedures to ensure that programs are meeting the quality assurance standards of The Salvation Army, accrediting agency and the compliance requirements outlined in government agency, foundation grant and independent contracts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the integration of government contract related responsibilities with all applicable program and DHQ staff.
Assist program staff as requested in cultivating or developing relationships with funding agencies key staff and the identification of new grant opportunities.
Social Service Reviews and Audits
Facilitate programmatic reviews and audits, including:
Territorial, Divisional & POH SS Reviews
POH Reviews
State Audits (financial and programmatic)
CARF Accreditation
DCFS Accreditation
Other Accrediting Bodies
Develop a network of peer reviewers for program evaluations (i.e., Divisional Basic Social Services Evaluations in each location, every two years).
Assist corps and programs to prepare for program evaluations upon
Utilize findings from audits and reviews to drive improvements through internal systems (DMPC, DFB, POH Steering Committee, etc.).
Provide ongoing consultation and training to corps and program directors in program quality assurance (coaches, supports and audits the quality of program services).
Implement action steps based on review findings to improve program effectiveness.
Program Compliance & Capacity Building
Maintain divisional systems for reviewing programmatic and financial effectiveness of grant-funded programs.
Develop structured training and support systems for grant-funded program directors and staff.
Ensure program leaders have the necessary tools and knowledge to manage compliance, operations, finances, personnel, and strategic planning.
Work in collaboration with finance and advancement teams to ensure long-term sustainability of programs.
Internal Standards & Curriculum Development
Establish minimum competency standards for program operations at all levels.
Develop and maintain a structured approach to onboarding, training, and tracking personnel progress.
Facilitate capacity development programs for:
Reviewers
Program Directors
Managers
Committee Leads
Interns
Caseworkers
Lead curriculum development efforts for training and professional development initiatives.
Internship Program Management
Develop and implement a structured Divisional Internship Program.
Establish and maintain strong partnerships with higher education institutions across the North and Central Illinois Division.
Develop training curricula for interns in key areas such as CCP, SFH, Homeless Training Institute, and POH.
Build and support a network of qualified supervisors throughout the division.
Implement tracking systems for intern progress and establish clear field-readiness guidelines.
Conduct post-internship exit surveys and assess program effectiveness.
Automate internship processes to the greatest extent possible.
Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.
Other duties and projects as assigned.
REPORTING RELATIONSHIPS:
The Director, Strategic Planning and Quality Assurance reports to the Divisional Social Service Director. The position works closely with the Executive Director of Finance, Program Directors, Corps Officers and relevant Divisional Headquarters staff. This role represents The Salvation Army in interactions with internal and external stakeholders.
PERFORMANCE MEASUREMENTS:
The Director for Strategic Planning and Quality Assurance will be evaluated on the following:
Effectiveness of program assessment and compliance systems.
Impact and efficiency of DMPC coordination and strategic initiatives.
Quality and consistency of social service program reviews and audits.
Development and implementation of competency standards and training programs.
Strength and growth of the Divisional Internship Program.
Timeliness, effectiveness, and accuracy of all tasks performed.
EDUCATION/EXPERIENCE:
Master's degree in behavioral science, public administration, social work or related field, from an accredited
Minimum of 5 years' experience in program compliance, accreditation and quality assurance planning.
Demonstrated ability to develop and manage systems for monitoring program effectiveness.
Strong experience in training and professional development.
Proven ability to manage multiple projects and deadlines.
Compliance with The Salvation Army Social Services Code of
Valid Driver's license/MVR
COMPENTENCIES:
Commitment to the mission of The Salvation
Excellent communication (both verbal and written) and interpersonal
Strong analytical and problem-solving skills.
Strong leadership, team building, and conflict management skills.
Ability to assess and improve existing processes and systems.
Proficiency in data management and process automation.
Ability to work with confidential information and exercise sound judgment.
Uses diplomacy and good
Demonstrated ability to use initiative and be a self-starter
A high degree of attention to detail, procedures, processes and
An ability to manage projects, priorities, and programs in a constantly changing
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
An ability to work with confidential documents.
A communication and management style that exhibits the principles and values of The Salvation Army as well as fosters team relationships and effectively communicates
An ability to assess and improve existing systems or
POSITION LIMITATIONS:
The Director, Strategic Planning and Quality Assurance will only commit Army resources that have been allocated or approved.
Will keep the Social Service Director, Executive Director of Finance and Social Service Program Directors informed on all critical issues.
Will adhere to all Salvation Army policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Contract Compliance and Quality Assurance Manager is required to do light to moderate physical work and must be able to lift 10-15 pounds.
Regularly use of standard office equipment and personal computer.
Typical office environment with a low noise
Travel required to Salvation Army Program sites and make occasional presentations to relevant audiences.