Shamrock Plumbing and Draincleaning Inc is hiring: Customer Service Representati

Position Overview: We are seeking a highly organized and customer-focused Customer Service Representative (CSR) with permitting experience to join our plumbing team. The CSR will serve as the first point of contact for customers, provide exceptional service, and manage the permitting process for plumbing projects. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with customers, technicians, municipalities, and internal staff. Key Responsibilities: · Answer incoming calls, emails, and online inquiries in a professional and timely manner. · Schedule plumbing service appointments, dispatch technicians, and manage the service calendar. · Assist customers with service inquiries, estimates, and follow-up communications. · Prepare and submit permit applications for plumbing jobs, ensuring compliance with city/county regulations. · Track permit statuses and follow up with municipalities to secure timely approvals. · Maintain accurate records of permits, inspections, and related documentation. · Coordinate inspections with city/county officials and ensure jobs are compliant with codes. · Communicate proactively with customers regarding job timelines, permitting requirements, and inspection updates. · Process payments, generate invoices, and support accounts receivable when needed. · Provide administrative support to the office team, including data entry and report preparation. PI8d13530291df-25448-38677098