Illinois Staffing is hiring: It Support Specialist in Mt Prospect

It Support Specialist

As our IT Support Specialist, you'll be the friendly face (and voice) of our IT departmentproviding Tier 1 support for hardware, software, and network issues across multiple locations. You'll be the first point of contact for internal users, helping resolve issues quickly and empathetically while documenting solutions in Freshdesk to keep our team sharp and informed.

Provide first-level support for Windows-based systems, hardware, and software

Troubleshoot and resolve technical issues independently or escalate when needed

Travel between facilities to deliver on-site support and maintain service consistency

Communicate clearly with users of all tech levelsfrom power users to tech novices

Document resolutions thoroughly to support team knowledge sharing

What You Bring

23 years of experience supporting end users in IT or help desk environments

Strong troubleshooting skills in a Windows-heavy ecosystem

Excellent communication and interpersonal skills

Patience and empathy when working with a diverse user base

Bonus points for experience with Windows Server or relevant certifications

Nice-to-Haves

Bachelor's degree in IT, Computer Science, or related field

Certifications like CompTIA A+, Microsoft, or similar

Why You'll Love It Here

Opportunity to grow into a full-time role with long-term career potential

Occasional remote work for added flexibility

A collaborative, supportive team that values your input and growth

Real impactyour work helps keep our operations running smoothly

Ready to be the tech hero your future teammates didn't know they needed? Apply now and let's build something great together.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Mount Prospect, IL.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.