ConSol Partners
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by ConSol Partners. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $75,000.00/yr Direct message the job poster from ConSol Partners This role is with a global leader in innovative technology solutions that empower businesses to improve operations, enhance connectivity, and drive digital transformation. The company supports customers across various industries by delivering software, hardware, and services that enhance the future of work and society through human-centered innovation. Position Summary: As a member of the Technical Assistance Center (TAC) team, the TAC Support II professional is responsible for managing and resolving open technical issues related to enterprise-level manufacturing software platforms, including PanaCIM EE and Gen2, along with other related modules and systems. Serving as the main point of contact for Technical Account Managers (TAMs), you will track and escalate support cases, provide expert guidance to junior team members, and interface with internal development teams to achieve timely resolutions. Youll work in a collaborative, fast-paced environment that values empathy, teamwork, and a relentless focus on customer success. Key Responsibilities: Technical Support and Case Management Provide remote technical assistance via phone, chat, email, or remote tools (Webex, TeamViewer, Microsoft Teams). Ensure all reported issues are properly logged into the support system with appropriate follow-up actions. Take ownership of support cases from initiation to closure, keeping TAMs informed throughout. Support junior TAC members by sharing knowledge, troubleshooting steps, and escalation paths. Monitor case queues and service level targets, escalating issues as necessary. Collaborate with software development teams to escalate bugs or feature enhancement requests. Prepare and deliver detailed case summaries and log data to aid in issue resolution. Notify cross-functional teams (Field Service, Project Management, Sales) of updates and resolutions. Share troubleshooting knowledge and lessons learned with the broader technical teams. Technical Expertise and Consultation Assist customers in software installation preparation and network setup. Troubleshoot complex server-client communication and application issues. Work within diverse IT environments including Windows Server (20082022), SQL Server, Red Hat/CentOS/Ubuntu Linux, Docker, and ESXi. Understand and configure networking equipment such as routers, switches, access points, and scanners. Read and analyze debug logs to identify root causes and write technical reports. Training and Continuous Improvement Mentor and support onboarding of new TAC team members. Stay current on product features, updates, and best practices through ongoing training. Contribute to team knowledge bases and promote process improvement initiatives. Process Compliance Use CRM tools and follow TAC procedures for documentation and communication. Promote adherence to standardized workflows among the support team. What You Bring to the Team: Strong technical problem-solving and communication skills. Ability to manage multiple support cases with attention to detail and follow-through. Solid foundation in server environments, network communication, and software troubleshooting. A proactive, customer-focused mindset with the ability to mentor and lead by example. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Industries
Industrial Machinery Manufacturing and Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ConSol Partners by 2x Get notified about new Software Support jobs in
Greater Chicago Area . Service Desk Analyst - Remote - 2nd & 3rd Shift
Chicago, IL $36,000.00-$39,000.00 7 months ago Software Developer - Fall Internship 2025
Lisle, IL $50,000.00-$55,000.00 1 month ago Chicago, IL $99,000.00-$121,000.00 2 weeks ago Technical Support and Customer Service Associate (32571)
Analyst (Tier I) - End User Engineering (Help Desk)
Sales Development Representative (OTE $65,000/year USD) @CXT Software
Sales Development Representative [OTE $65,000/year USD], CXT Software
TechOps Specialist / IT Support Specialist
Account Manager - (OTE $120,000/year USD) @ CXT Software
Sales Executive, (OTE $150,000/year USD), CXT Software
Technical Support and Customer Service Associate (32581)
Software Developer - Entry Level - Apprentice
Chicago, IL $120,000.00-$240,000.00 2 weeks ago Schaumburg, IL $45,000.00-$50,000.00 3 weeks ago IT Business Analyst - CRM & Sales Applications
Software Developer - Entry Level - Apprentice
Elk Grove Village, IL $80,000.00-$100,000.00 2 weeks ago Chicago, IL $99,000.00-$148,000.00 1 week ago Downers Grove, IL $45,000.00-$60,000.00 7 months ago Greater Chicago Area $70,000.00-$92,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$60,000.00/yr - $75,000.00/yr Direct message the job poster from ConSol Partners This role is with a global leader in innovative technology solutions that empower businesses to improve operations, enhance connectivity, and drive digital transformation. The company supports customers across various industries by delivering software, hardware, and services that enhance the future of work and society through human-centered innovation. Position Summary: As a member of the Technical Assistance Center (TAC) team, the TAC Support II professional is responsible for managing and resolving open technical issues related to enterprise-level manufacturing software platforms, including PanaCIM EE and Gen2, along with other related modules and systems. Serving as the main point of contact for Technical Account Managers (TAMs), you will track and escalate support cases, provide expert guidance to junior team members, and interface with internal development teams to achieve timely resolutions. Youll work in a collaborative, fast-paced environment that values empathy, teamwork, and a relentless focus on customer success. Key Responsibilities: Technical Support and Case Management Provide remote technical assistance via phone, chat, email, or remote tools (Webex, TeamViewer, Microsoft Teams). Ensure all reported issues are properly logged into the support system with appropriate follow-up actions. Take ownership of support cases from initiation to closure, keeping TAMs informed throughout. Support junior TAC members by sharing knowledge, troubleshooting steps, and escalation paths. Monitor case queues and service level targets, escalating issues as necessary. Collaborate with software development teams to escalate bugs or feature enhancement requests. Prepare and deliver detailed case summaries and log data to aid in issue resolution. Notify cross-functional teams (Field Service, Project Management, Sales) of updates and resolutions. Share troubleshooting knowledge and lessons learned with the broader technical teams. Technical Expertise and Consultation Assist customers in software installation preparation and network setup. Troubleshoot complex server-client communication and application issues. Work within diverse IT environments including Windows Server (20082022), SQL Server, Red Hat/CentOS/Ubuntu Linux, Docker, and ESXi. Understand and configure networking equipment such as routers, switches, access points, and scanners. Read and analyze debug logs to identify root causes and write technical reports. Training and Continuous Improvement Mentor and support onboarding of new TAC team members. Stay current on product features, updates, and best practices through ongoing training. Contribute to team knowledge bases and promote process improvement initiatives. Process Compliance Use CRM tools and follow TAC procedures for documentation and communication. Promote adherence to standardized workflows among the support team. What You Bring to the Team: Strong technical problem-solving and communication skills. Ability to manage multiple support cases with attention to detail and follow-through. Solid foundation in server environments, network communication, and software troubleshooting. A proactive, customer-focused mindset with the ability to mentor and lead by example. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Industries
Industrial Machinery Manufacturing and Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at ConSol Partners by 2x Get notified about new Software Support jobs in
Greater Chicago Area . Service Desk Analyst - Remote - 2nd & 3rd Shift
Chicago, IL $36,000.00-$39,000.00 7 months ago Software Developer - Fall Internship 2025
Lisle, IL $50,000.00-$55,000.00 1 month ago Chicago, IL $99,000.00-$121,000.00 2 weeks ago Technical Support and Customer Service Associate (32571)
Analyst (Tier I) - End User Engineering (Help Desk)
Sales Development Representative (OTE $65,000/year USD) @CXT Software
Sales Development Representative [OTE $65,000/year USD], CXT Software
TechOps Specialist / IT Support Specialist
Account Manager - (OTE $120,000/year USD) @ CXT Software
Sales Executive, (OTE $150,000/year USD), CXT Software
Technical Support and Customer Service Associate (32581)
Software Developer - Entry Level - Apprentice
Chicago, IL $120,000.00-$240,000.00 2 weeks ago Schaumburg, IL $45,000.00-$50,000.00 3 weeks ago IT Business Analyst - CRM & Sales Applications
Software Developer - Entry Level - Apprentice
Elk Grove Village, IL $80,000.00-$100,000.00 2 weeks ago Chicago, IL $99,000.00-$148,000.00 1 week ago Downers Grove, IL $45,000.00-$60,000.00 7 months ago Greater Chicago Area $70,000.00-$92,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr