Aditi Consulting
Payrate:
$20.00 - $21.00/hr.
Summary: We are seeking a detail-oriented and customer-focused team member to support financial institutions and government field offices using our asset verification systems. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across our programs.
Responsibilities:
Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs. Deliver training to financial institution personnel on system usage and procedures. Respond to inquiries via phone and email, documenting all interactions and resolutions. Follow up with financial institutions to complete outstanding or overdue requests. Promote and assist with the transition to automated processing methods. Recruit new financial institutions to participate in AVS programs when needed. Process registrations and manage updates to institution and user accounts. Troubleshoot and report operational errors. Maintain and update procedural documentation and reports. Identify opportunities for process improvements and efficiency gains. Participate in team meetings and contribute to ongoing operational success. Meet contracted service level agreements, including FI Network Coverage, response times, etc. Support additional departmental initiatives assigned.
Skills and Experience:
Education: College degree preferred; high school diploma required. Experience: 1+ year of relevant experience; will consider less experience if they demonstrate strong communication skills Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; comfortable working with PCs and web-based applications. Data Entry: Strong 10-key skills (proficiency test may be administered). Communication: Excellent verbal and written communication skills; ability to multitask and manage competing priorities. (Phone and Email communication is essential) Organization: Highly organized with strong attention to detail. Work Ethic: Reliable, self-motivated, and capable of working independently and collaboratively. Adaptability: Able to work under pressure, meet deadlines. Security Clearance: Must be able to obtain SSA Security Clearance as a condition of employment (Full-time employees).
Pay Transparency:
The typical base pay for this role across the U.S. is:
$20.00 - $21.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
#AditiConsulting #25-22791
$20.00 - $21.00/hr.
Summary: We are seeking a detail-oriented and customer-focused team member to support financial institutions and government field offices using our asset verification systems. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across our programs.
Responsibilities:
Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs. Deliver training to financial institution personnel on system usage and procedures. Respond to inquiries via phone and email, documenting all interactions and resolutions. Follow up with financial institutions to complete outstanding or overdue requests. Promote and assist with the transition to automated processing methods. Recruit new financial institutions to participate in AVS programs when needed. Process registrations and manage updates to institution and user accounts. Troubleshoot and report operational errors. Maintain and update procedural documentation and reports. Identify opportunities for process improvements and efficiency gains. Participate in team meetings and contribute to ongoing operational success. Meet contracted service level agreements, including FI Network Coverage, response times, etc. Support additional departmental initiatives assigned.
Skills and Experience:
Education: College degree preferred; high school diploma required. Experience: 1+ year of relevant experience; will consider less experience if they demonstrate strong communication skills Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; comfortable working with PCs and web-based applications. Data Entry: Strong 10-key skills (proficiency test may be administered). Communication: Excellent verbal and written communication skills; ability to multitask and manage competing priorities. (Phone and Email communication is essential) Organization: Highly organized with strong attention to detail. Work Ethic: Reliable, self-motivated, and capable of working independently and collaboratively. Adaptability: Able to work under pressure, meet deadlines. Security Clearance: Must be able to obtain SSA Security Clearance as a condition of employment (Full-time employees).
Pay Transparency:
The typical base pay for this role across the U.S. is:
$20.00 - $21.00/hr.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
#AditiConsulting #25-22791