LeadStack Inc.
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Description: General knowledge of collection techniques, court systems and procedures, Company construction standards, power generation, transmission and distribution of electrical energy, and Client's accounting methods. Typically possesses one year or more experience in processing claims or in classifications interfacing with customers on a regular basis and/or construction knowledge.
Education Requirement: A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload: Position Summary In support of Client's Wildfire Recovery Compensation Program, Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful. Resources and customers will meet at onsite location in Altadena/Pasadena area during normal business hours. Key Responsibilities Customer Assistance: Respond to resident questions in-person with clarity and empathy. Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies. Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process. Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements. Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly. Compliance & Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information. Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.
Required Skills/Attributes: Bilingual proficiency in Spanish, reading and writing. Technical Skills: Ability to navigate web-based applications. MS office novice skills. Soft Skills: • Strong active listening and communication skills • High level of empathy and patience • Ability to remain calm and professional in stressful or emotional situations • Other Requirements: • Detail-oriented with strong organizational skills For Word, Excel, data entry, and customer service experience, please provide test scores when submitting the candidate profiles.
Desired Skills/Attributes: Experience: Prior Insurance or Healthcare claims support experience preferred.
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on or send an email on
Description: General knowledge of collection techniques, court systems and procedures, Company construction standards, power generation, transmission and distribution of electrical energy, and Client's accounting methods. Typically possesses one year or more experience in processing claims or in classifications interfacing with customers on a regular basis and/or construction knowledge.
Education Requirement: A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload: Position Summary In support of Client's Wildfire Recovery Compensation Program, Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful. Resources and customers will meet at onsite location in Altadena/Pasadena area during normal business hours. Key Responsibilities Customer Assistance: Respond to resident questions in-person with clarity and empathy. Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies. Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process. Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements. Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly. Compliance & Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information. Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.
Required Skills/Attributes: Bilingual proficiency in Spanish, reading and writing. Technical Skills: Ability to navigate web-based applications. MS office novice skills. Soft Skills: • Strong active listening and communication skills • High level of empathy and patience • Ability to remain calm and professional in stressful or emotional situations • Other Requirements: • Detail-oriented with strong organizational skills For Word, Excel, data entry, and customer service experience, please provide test scores when submitting the candidate profiles.
Desired Skills/Attributes: Experience: Prior Insurance or Healthcare claims support experience preferred.
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on or send an email on