Claims Representative

Position Overview Our client is hiring Claims Representatives to support the Wildfire Recovery Compensation Program. These representatives will play a vital role in guiding impacted residents through the claims process with compassion and professionalism. Representatives will provide in-person assistance, answer inquiries, and help residents complete applications and submit documentation. Full training, program guidelines, and onsite support will be provided to ensure success. Key Responsibilities Customer Assistance: Provide empathetic, in-person support by answering questions and addressing resident concerns. Application Support: Assist residents with completing claims applications, uploading documents, and ensuring accuracy per established policies. Resident Engagement: Actively listen to residents' needs and ensure they are supported at every step of the process. Document Management: Scan, upload, and validate documents while maintaining compliance with program standards. Issue Resolution: Identify and escalate complex cases or exceptions to the appropriate teams. Compliance & Confidentiality: Protect sensitive resident information by adhering to data privacy and legal requirements. Communication: Deliver clear instructions and updates on claim status and next steps. Qualifications & Skills Preferred Experience: Prior claims support in insurance or healthcare settings. Technical Skills: Comfort with web-based systems and basic MS Office. Customer Service Skills: Strong active listening, empathy, and professionalism in sensitive or emotional situations. Other Requirements: o Detail-oriented with excellent organizational skills. o Able to work independently and collaboratively.