New Hanover County, NC
Social Work Supervisor (Adult Protective Services)
New Hanover County, NC, Wilmington, North Carolina, United States, 28412
Salary:
See Position Description Location :
Wilmington, NC Job Type:
Full-Time Job Number:
202500170 Department:
SOCIAL SERVICES Opening Date:
09/03/2025 Closing Date:
Continuous
Position Information This posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.
Are you an experienced Social Work Supervisor looking to make a positive impact within your community? Do you like the beach, great food, and friendly people? If so, look no further because New Hanover County has all of that plus much more! New Hanover County is seeking an experienced
Social Work Supervisor
to join the Adult Services division of the Social Services department. This position is responsible for supervising the daily performance and activities of social workers responsible for supervising the daily performance and activities of social workers responsible for ongoing case management of adult services programs focused on maintaining clients' safely in the community. Duties include assigning and evaluating work, monitoring the progress of assessments and ongoing case plans; processing immediate risk situations to clients and making appropriate decisions; and reviewing case documentation to ensure adherence to state standards. Essential Duties:
Supervises two or more full-time staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations. Coordinates departmental administrative operations which include formulating goals and objectives; assessing trends and needs in workflow; ensuring compliance with applicable laws and regulations; and monitoring work assignment. Supervises intake and care activities to include reviewing intake reports and initial evaluations; assigning cases to appropriate personnel; monitoring care plans and results. Acts as resource to social workers by fielding inquiries and consultations and providing expert guidance. Coordinates departmental training to include assessing needs; preparing and conducting training programs; and conducting periodic assessments of program effectiveness. Conducts public relations activities by responding to citizen inquiries and representing the department on various boards and committees. Acts as advocate for clients and departmental personnel by intervening in relations with agencies, landlords, health care providers, and community organizations. Performs other duties of a similar nature or level. Performs work during emergency/disaster situations. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Living in New Hanover County, NC:
New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.
Hours: Hours are
8:00 am - 5:00 pm Monday - Friday .
Must be available to work during emergency situations.
Salary Information: The
hiring range
for this position is $71,920 - $97,091.50 . Salary will be determined based on qualifications.. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.
New Hanover County offers:
Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page atwww.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications
Required Education and Experience:
MSW from an accredited school of social work and 3 years of professional social work experience;
or
a BSW from an accredited school of social work and 4 years of professional social work experience; or
an equivalent combination of education and experience.
Must have current, or prior NC adult welfare experience. Adult Protective Services supervisory experience in a Department of Social Services preferred. Must have good driving record and own transportation.
Licenses/Certifications
Required Licenses/Certifications:
NC Driver's License and good driving record.
Other Information Next Steps: This role is posted continuously with a priority application date of Monday 10/13/2025 After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
New Hanover County is an Equal Opportunity Employer. New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.
Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.
For more information about New Hanover County benefit options, including our benefit rates, please click
Please check out our careers page at
for more information on why New Hanover County is a great place to work. Note:
All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits.
P art-time position with fewer than 20 scheduled hours per week will not include benefits. 01
Have you had your driver's license suspended for any reason in the last three years?
Yes No
02
Select your highest level of education from the information below:
Maters Degree in Social Work Masters Degree in a Human Services field outside of Social Work Masters Degree in a field unrelated to Human Services or Social Work. Bachelor's Degree in Social Work Bachelor's Degree in the Human Services field Bachelor's Degree in a field outside of the Human Services field No degree at a Bachelor's level or above
03
Do you have an MSW or BSW through the NC Welfare Collaborative?
Yes No
04
Indicate your years of social worker experience.
5 years or greater 4 years but fewer than 5 3 years but fewer than 4 2 years but fewer than 3 1 year but fewer than 2 less than 1 year No social worker experience
05
Indicate your years of social worker experience in a social services agency:
5 years or greater 3 years but fewer than 5 2 years but fewer than 3 1 year but fewer than 2 less than 1 year No social worker experience in a social services agency
06
How many years of supervisory experience do you have?
I have no supervisory experience. Less than 1 year of supervisory experience. 1 year but less than 2 2 years but less than 3 3 years or greater
07
How many years of experience do you have supervising social workers?
No supervisory experience Less than 1 year of supervisory experience 1 year but fewer than 2 years of supervisory experience 2 or more years of supervisory experience
08
Indicate your years of social worker experience in adult protective services.
No APS experience Fewer than 2 years of APS experience 2 or more year of APS experience
Required Question
See Position Description Location :
Wilmington, NC Job Type:
Full-Time Job Number:
202500170 Department:
SOCIAL SERVICES Opening Date:
09/03/2025 Closing Date:
Continuous
Position Information This posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.
Are you an experienced Social Work Supervisor looking to make a positive impact within your community? Do you like the beach, great food, and friendly people? If so, look no further because New Hanover County has all of that plus much more! New Hanover County is seeking an experienced
Social Work Supervisor
to join the Adult Services division of the Social Services department. This position is responsible for supervising the daily performance and activities of social workers responsible for supervising the daily performance and activities of social workers responsible for ongoing case management of adult services programs focused on maintaining clients' safely in the community. Duties include assigning and evaluating work, monitoring the progress of assessments and ongoing case plans; processing immediate risk situations to clients and making appropriate decisions; and reviewing case documentation to ensure adherence to state standards. Essential Duties:
Supervises two or more full-time staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations. Coordinates departmental administrative operations which include formulating goals and objectives; assessing trends and needs in workflow; ensuring compliance with applicable laws and regulations; and monitoring work assignment. Supervises intake and care activities to include reviewing intake reports and initial evaluations; assigning cases to appropriate personnel; monitoring care plans and results. Acts as resource to social workers by fielding inquiries and consultations and providing expert guidance. Coordinates departmental training to include assessing needs; preparing and conducting training programs; and conducting periodic assessments of program effectiveness. Conducts public relations activities by responding to citizen inquiries and representing the department on various boards and committees. Acts as advocate for clients and departmental personnel by intervening in relations with agencies, landlords, health care providers, and community organizations. Performs other duties of a similar nature or level. Performs work during emergency/disaster situations. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of over 320 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Living in New Hanover County, NC:
New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.
Hours: Hours are
8:00 am - 5:00 pm Monday - Friday .
Must be available to work during emergency situations.
Salary Information: The
hiring range
for this position is $71,920 - $97,091.50 . Salary will be determined based on qualifications.. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.
New Hanover County offers:
Employer paid 401k contributions; Retirement plan through the NC Retirement system; Flex time and telework availability, depending on your position; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, and vision insurance + many other insurance options; Onsite, employer-paid health and wellness center; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more! Please check out our careers page atwww.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Qualifications
Required Education and Experience:
MSW from an accredited school of social work and 3 years of professional social work experience;
or
a BSW from an accredited school of social work and 4 years of professional social work experience; or
an equivalent combination of education and experience.
Must have current, or prior NC adult welfare experience. Adult Protective Services supervisory experience in a Department of Social Services preferred. Must have good driving record and own transportation.
Licenses/Certifications
Required Licenses/Certifications:
NC Driver's License and good driving record.
Other Information Next Steps: This role is posted continuously with a priority application date of Monday 10/13/2025 After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
New Hanover County is an Equal Opportunity Employer. New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions); Retirement plan through the NC Retirement system; Paid sick and personal leave + 13 paid holidays per year; Paid parental leave; Paid community services leave to give back to our community; Education leave to obtain a degree within your line of work; Medical, dental, vision insurance + many other insurance options; Employee assistance program; 100% employer paid long term disability; Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist; Professional development trainings & leadership initiatives; Opportunities to make a difference in your community; And so much more!
Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.
Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.
For more information about New Hanover County benefit options, including our benefit rates, please click
Please check out our careers page at
for more information on why New Hanover County is a great place to work. Note:
All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits.
P art-time position with fewer than 20 scheduled hours per week will not include benefits. 01
Have you had your driver's license suspended for any reason in the last three years?
Yes No
02
Select your highest level of education from the information below:
Maters Degree in Social Work Masters Degree in a Human Services field outside of Social Work Masters Degree in a field unrelated to Human Services or Social Work. Bachelor's Degree in Social Work Bachelor's Degree in the Human Services field Bachelor's Degree in a field outside of the Human Services field No degree at a Bachelor's level or above
03
Do you have an MSW or BSW through the NC Welfare Collaborative?
Yes No
04
Indicate your years of social worker experience.
5 years or greater 4 years but fewer than 5 3 years but fewer than 4 2 years but fewer than 3 1 year but fewer than 2 less than 1 year No social worker experience
05
Indicate your years of social worker experience in a social services agency:
5 years or greater 3 years but fewer than 5 2 years but fewer than 3 1 year but fewer than 2 less than 1 year No social worker experience in a social services agency
06
How many years of supervisory experience do you have?
I have no supervisory experience. Less than 1 year of supervisory experience. 1 year but less than 2 2 years but less than 3 3 years or greater
07
How many years of experience do you have supervising social workers?
No supervisory experience Less than 1 year of supervisory experience 1 year but fewer than 2 years of supervisory experience 2 or more years of supervisory experience
08
Indicate your years of social worker experience in adult protective services.
No APS experience Fewer than 2 years of APS experience 2 or more year of APS experience
Required Question